How easy is it to get a hold of customer service at Allurez?

asked by Charles I. on 2/9/19

10 Answers
Thumbnail of user raphim

Hi Laura, it is very easy to get a hold of our customer service team. Simply call us at 800-554-3509 or email us at service@allurez.com

Helpful  (0)
Thumbnail of user queenb42

So long as you are trying to spend your coins, it's easy. When you're trying to get your money back and return the subpar product and/or request that they fix anything that is when you'll see that they pick and choose when they want to communicate with you. They are organized scammers!

Helpful  (1)
Thumbnail of user mariec410

Someone will answer the phone - but they can not help you in any way. That's literally what they will tell you. They lie and say someone who can help will call you back. But they NEVER will.

Helpful  (1)
Thumbnail of user darrellm110

It's easy. Just don't expect any kind of resolution.

Helpful  (1)
Thumbnail of user jenn43

They will answer the phone but lie to tell you what you want to hear and then will change after you make a purchase! Liars!

Helpful  (1)
Thumbnail of user derekm154

They will answer the phone but they do not reply to emails. They do not take notes on your order so they will end up lying or getting their stories mixed up when you speak with them.

Helpful  (1)
Thumbnail of user luisa237

Very hard, I called them and they never picked up. And they took two days to reply to me.

Helpful  (1)
Thumbnail of user gregr304

They avoid you and always have an excuse but refuse to credit your visa for failing to send your order

Helpful  (1)
Thumbnail of user kimberlyc1865

They say on their website they will refund returns within 7 days. NOT TRUE! I'm going to have to file a complaint with the Better Business Bureau.

Helpful  (0)
Thumbnail of user joek237

Very easy! I had an amazing experience. Their team was amazing and very helpful.

Helpful  (0)

Add your answer

Ask a question

Get answers from the Allurez staff and other customers.

Have a question about
Allurez?
Post Review