Phone tree hell. Very lengthy messages that you have to listen to in order to get the prompts.

How easy? Unsatisfactory! The automated bot voice press this press that was annoying. Then it goes to a long winded recorded message. So it asked if you want a call back to leave your number. I did. And when the call came, I answered and automated bot voice said "to speak to an agent press 1" so I pressed 1 and CLICK! HUNG UP ON ME! They LIED about the flowers, the delivery, etc. They NEVER delivered my flowers as they claimed. They are out of New Jersey, but calls local florists in your area to order bouquets which is NOT anything near what you saw on the website. Do yourself a favor and order from your local florists and save yourself time, money and headaches.

Pretty easy as long as u r buying and spending money

It took about 5 minutes to get an agent on the phone. However, the agent was rude, often speaking over me, so I felt that the customer service was highly unsatisfactory.

The customer service call center appears to be in a different country.

Typical of most companies. Press one for this and two for that. It took about two minutes to reach a live person.

Pretty easy - however, they lie to you and tell you a delivery was attempted when they never attempted to deliver anything.

IMPOSSIBLE!

I tried their online contact which was a long menu of options. When I clicked "unsatisfied with the delivered items" I was referred to their substitutions policy. The ENTIRE order was substituted. No way provided to show a photo.

They actually called me and told me nobody was home when they delivered the arrangement to my mom early morning and I told them that I left a message on the site when purchasing to please deliver after 3pm because my mom was at work. They asked me if they could deliver to my moms job and I told them I didn't have the address but would call them back with the information in which I did 3 min later and they picked up quickly and delivered the Flower arrangement shortly after. I'm so happy it worked out nicely because I'm in NYC and my mom is in Georgia

The costumers service does not solve anything. Each call is 30 minuts waiting!

Reaching them by phone was easy. Getting them to do anything to rectify their poor service has proven impossible.

Had problems all together with the whole service horrible service

To voice my complaint was easy and then correspondence was all through email. With no way to respond back

Terrible, would not answer. They had all my contact information and no contact about the late delivery.

Impossible. No phone number and they don't answer emails. I guess that says it all.

I ordered a delivery 4/10/20 to be delivered 4/11/20, a short trip from flower shop for Easter. Flowers delivered
Tuesday 4/14/20. As a professional person { my self} there needs to be a change in management if this was my shop.
I made several calls, had to listen to a voice for minutes finally on 4/14/20 put on hold for over 10 minutes spoke with Kevin.
I gave him the order number he needed to look or check on order, I got tired of waiting, He knew I was calling about the order, he quoted the name, Why it took he so long and information on computer is a puzzel! I need a REFUND

Flo

Very difficult! You'll just be given the run-around.

It's not easy. It's Very hard. You get no answers from their website. The phone cuts you off. I believe It's intentional.

Impossible to get them to answer. Called several times and was hung up on each time by the system.

Horrible - hard to get anyone on the phone when you are not happy with their service - but easily accessible to take your money!

It's a joke. You are on hold for a very long time. I think they hope you get tired of waiting and hang up.

Not easy. Placed on hold forever. The robo answering often hangs up after the survey. Did not get the ordered cancelled nor did I receive a refund... they use lots of excuses.

Not easy- was on the phone with them about an hour- on hold for much of it.