• BecexTech.com

BecexTech.com

Overview

BecexTech.com has a rating of 3.45 stars from 5,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BecexTech.com most frequently mention credit card, customer service, and shopping experience. BecexTech.com ranks 17th among Electronics sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
5
See all photos

What reviewers want you to know

Positive highlights

  • Very easy to locate things and a great shopping experience.
  • Was surprised to discover iPhone was being shipped from Hong Kong and not NZ however it arrived ok.

Critical highlights

  • Issue with order not processing and credit card being deducted money.
  • So I contacted the customer service, told them the problem, and shared with them samples of photos took with that lens.
How would you rate BecexTech.com?
Top Positive Review

“Bought a iphone 13 pro”

Michael J.
1/3/23

If possible I would give a 4.5 stars. Received the phone in pretty good condition was slightly dirty and there was a slight mark on the metal frame. One thing that I did notice was that the battery health was quite a bit lower than expected for a phone that came out in 2021, upon receiving it was 92%. Other than that works very well, am quite content with the purchase.

Top Critical Review

“Untrustworthy site”

Marek P.
11/9/23

I ordered a new Samsung phone worth $1054. They took my money (billed by Julian Technology) then told me it wasn't in stock. They offered another worth $130 more which I didn't want. Numerous emails (14) followed back and forth for 10 days, each day with me requesting (then insistiing) a refund and their reply was to offer another alternative phone or refund. 'I am requesting cancellation first from the warehouse. Please bear with me as they are currently checking your order's latest status.' etc were the replies. Emails generally taking a day each time for an answer from them so this has been drawn out far too long already. I have contacted Consumer Affairs and my bank as I still do not have a refund. Extremely unhappy customer!

Reviews (5,470)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (31) credit card (49) hong kong (24) delivery time (15) screen protector (22) customer service (50)
Thumbnail of user daniell2209
1 review
1 helpful vote
February 3rd, 2023

It was a pleasure doing business with BecexTech. I ordered an refurbished item and was a little nervous, but the product was in great condition at a great price. I fought a bit with Auspost on the signature required for delivery bit, but that's not really BecexTech fault, but worth bearing in mind if your work hours and Auspost delivery hours happen to coincide.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelj2969
1 review
2 helpful votes
January 3rd, 2023

If possible I would give a 4.5 stars. Received the phone in pretty good condition was slightly dirty and there was a slight mark on the metal frame. One thing that I did notice was that the battery health was quite a bit lower than expected for a phone that came out in 2021, upon receiving it was 92%. Other than that works very well, am quite content with the purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marekp23
1 review
1 helpful vote
November 9th, 2023

I ordered a new Samsung phone worth $1054. They took my money (billed by Julian Technology) then told me it wasn't in stock. They offered another worth $130 more which I didn't want. Numerous emails (14) followed back and forth for 10 days, each day with me requesting (then insistiing) a refund and their reply was to offer another alternative phone or refund.
'I am requesting cancellation first from the warehouse. Please bear with me as they are currently checking your order's latest status.' etc were the replies. Emails generally taking a day each time for an answer from them so this has been drawn out far too long already.
I have contacted Consumer Affairs and my bank as I still do not have a refund.
Extremely unhappy customer!

Tip for consumers:
I would not use this site again.

Products used:
None, I requested a refund as the phone I had paid for was then unavailable I waas informed by email

Service
Returns
Thumbnail of user rovivanss
6 reviews
0 helpful votes
January 26th, 2022

I bought a new smartphone on this website and I am pleased as punch. Everything ran very smoothly, the delivery was even faster than it was initially stated. The phone arrived in perfect condition. Only positive emotions.

Thumbnail of user johns12723
1 review
2 helpful votes
January 21st, 2023
Verified purchase

I am very please to get feedback to my concern and timely feedback. Delivery within the time specify and no damage to the package. Would recommend to friends who is looking for new and as new phone. My only concern is that they should state in the details if it comes with a charger or not.

Thumbnail of user wvg21cv
1 review
0 helpful votes
January 12th, 2024

I ordered a Sony RX10 iv from this site around the the first of December at a very attractive price and the website showed the camera as " in stock". About a week later the website showed my order as backordered. The site continues to list the item at a higher price and says it is in stock. To their credit, they have answered every email within 48 hours, but it shows no ETA for shipping. Meanwhile my money is being held hostage. I think they just realized they didn't want to sell the camera at the price I bought it for…$838. It is now listed at over $1200. I finally gave up and asked them to cancel and refund. I am just praying they are reputable enough to refund my money.

Service
Value
Shipping
Thumbnail of user varunb11
2 reviews
2 helpful votes
November 19th, 2020

I had ordered one plus 8 pro from Becextex and raised a return request within a day as I was facing issues with transferring data from my Samsung phone despite trying all possible options 20 times. The network of one plus 8 pro kept dropping when I was trying to switch. I requested a return the next day and after exchanging a few emails I was told it will a 15% restocking fee and no refund of postage. I paid $1200 for the phone and $73 postage and they only refunded me $1019. 15 after deducting the restocking fee, Thus a loss of $1273-1019. 15=$254 had incurred which is quite substantial I believe.

Thumbnail of user saifs33
1 review
1 helpful vote
December 21st, 2022
Verified purchase

SCAM WARNING. 1) They company took my money and 10 days later did not send the phone 2) they gave me a FAKE TRACKING number 3) they operate under multiple companies names to avoid you finding them 4) they do not have any way of contact, no phone, no address, nothing. Do not gamble with your money! This is as dodgy as it gets

Tip for consumers:
Do not waste your money. They have made it easy to disappear

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesw2191
James W.
1 review
0 helpful votes
May 31st, 2020
Verified purchase

i received a 404 error on the page after i entered my bank account details on a 1600 dollar purchase.. which isn't a nice feeling, i didn't know weather to re enter my details in fear of purchasing the same item twice... which i cannot afford.

Thumbnail of user johnm11774
1 review
0 helpful votes
March 13th, 2023
Verified purchase

I was very pleased with the responsiveness of supply - the package arrived undamaged and well packed.

Thumbnail of user cherylc785
2 reviews
0 helpful votes
March 9th, 2023

Ordered due to the 1-3 day despatch. After a week it was clear they didn't have the product, after weak excuses like "the warehouse is looking for it…it was a $4k lens. Wanted a refund, on a Sunday they contacted me to say they had received more stock but still didn't manage to despatch anything - did they have it or just an excuse to delay the refund? Finally a refund after 3 weeks. So disappointed with the whole experience.

Service
Thumbnail of user diono3
dion o.
2 reviews
0 helpful votes
May 5th, 2018
Verified purchase

had problems with the CC page timing out, and there is a 'contine' button on the checkout page doesn't seem to do anything

Thumbnail of user domf9
Dom F.
1 review
0 helpful votes
September 2nd, 2020
Verified purchase

It took nearly 2 months to receive my order, tracking was very poor and no one could tell me where my order was or when I would receive it.

I will not buy from you again very poor service.

Thumbnail of user scottm3023
1 review
0 helpful votes
February 5th, 2023

I ordered the new Black Shark 5 Pro a week or so ago and it arrived today. New in box, no flaws with all things purchased. The communication is a bit slow but they had shipped the device two days before the shipping email.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeft4
8 reviews
0 helpful votes
April 22nd, 2023

BecexTech.com is a great way to sell your products. They have a lot of customers from all over the world and they have a good reputation. The marketplace is also very easy to use. I would recommend it to everyone who wants to sell their products online!

Thumbnail of user annelia2
7 reviews
1 helpful vote
March 4th, 2023

BecexTech.com is an excellent marketplace for buying and selling goods. It has a solid reputation, is safe and secure, loads quickly, and offers excellent customer support. Other than that, works great, and I'm happy I bought it.

Thumbnail of user nathanh291
Nathan H.
1 review
0 helpful votes
May 6th, 2020
Verified purchase

Had difficulty originally purchasing through PayPal but on second attempt on a fresh day all has processed properly.

Thumbnail of user matildarigg8
1 review
0 helpful votes
August 30th, 2023

The transaction went great, I am pleased that there is a great selection and was pleased with the prices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnf4859
1 review
0 helpful votes
March 7th, 2023
Verified purchase

I found the lens I was after for an excellent price, the order was processed seamlessly and it was delivered in perfect condition in seven days. An overall excellent experience!

Thumbnail of user mikeb3100
1 review
0 helpful votes
March 6th, 2023
Verified purchase

The whole process was quick and hassle free. Thanks guys

Thumbnail of user clarencem98
2 reviews
0 helpful votes
June 24th, 2022
Verified purchase

Purchased and paid for a tablet for delivery at Parcel Locker. Company mails back telling it is unable to fulfill as ordered. Request reversal and refund. Company dragging its feet for four days and now asking me to pay a "admin" fee of $30 due to their inability to execute. Note hardware has never left their depot. This is egregious Chutzpah from a business which has lost me forever as a customer.

Tip for consumers:
You will end up paying even if they are unable to fulfill !

Products used:
Company unable to deliver.

Service
Value
Shipping
Returns
Thumbnail of user louised63
Louise D.
2 reviews
0 helpful votes
October 1st, 2019
Verified purchase

The team let me know that the colour I ordered was out of stock and gave me options to
1. Wait for original colour,
2. Change to black colour or
3. Get a refund.
Order took around 2 weeks from my request for the different colour to delivery.
Very happy with product quality, communication from seller and delivery timeframe.

Thumbnail of user emeryn2
2 reviews
0 helpful votes
August 9th, 2022

I received the parcel as always all at a high level all in stock shipped quickly thanks for your good work

Thumbnail of user larryg100
Larry G.
5 reviews
0 helpful votes
November 13th, 2019
Verified purchase

Shipping is doubled for the same device, not sure why! I hope the shipping is super fast for the amount I'm paying!

Thumbnail of user nyang18
1 review
1 helpful vote
May 2nd, 2023

I have ordered one plus cell phone, it said the phone usually leave the warehouse within 1- 3 business days, after 6 days, I have not received any notification about the shipment, when I checked the order status, it still showing under processing, after I send email to customer service, I was told they will check the shipping department whether they have dispatched my order, one more day passed, no update.

I hope I could give this site a 0 star.

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Admin A.
Typically does not respond to reviews

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3.5
5,470 reviews
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