Very quick replies until something goes wrong, then extremely difficult and they ignore you

It's next to impossible- they only seem to care if you leave a negative review - but if they have your money and you don't leave a negative review don't expect to get in contact

Only via email. OK, not fantastic English (few typos in emails)

Near impossible. If you do they will hang up the phone on you.

Without problems, via email or phone,
Even with repeated contact, always friendly and endeavors to solve the problem.

Its easy to get through to someone on the phone, only for them to not be helpful and hang up on you.

They are very fast on reply, by email and by Phone! The customer serviceis so great that they even reply on week end! Really 5 stars service