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Express Highs has a rating of 3.84 stars from 259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Express Highs most frequently mention customer service, quality products, and fast delivery. Express Highs ranks 335th among Alternative Medicine sites.
This company responds to reviews on average within 3 days
No critical highlights yet
The only downside I've encountered with Express Highs is the sample availability. They don't offer samples or if they do, they run out of stock pretty quickly. It would be beneficial if they provided samples as people like to know what they get before spending their money. But other than that, if you do go for it, you'll be impressed. Good prices for large quantities, plenty of products in stock too, it's a good shop overall.
Horrible customer service! Every time I have to contact support. The guys opened an online store early, their level is still in the underground passages to sell! The only thing I like is the quality of some products, however, this is not guaranteed; they may change the ordered product to another without agreeing with you.
Research chemicals have brought us closer to the deepest depths of the human psyche. A little more expensive but worth it
Nach kleiner Fehllieferung wurde prompt nachgeliefert
Versand war auch fix
Kann ich gut weiterempfehlen
Products used:
Räuchermischungen
I placed an order (#*******) on January 2,2024, and still, I have no delivery tracking number or any product.
After 10 days of waiting I engaged with customer support, and their reply goes as follows:
---
Hi
Thank you for reaching out to us. Unfortunately, this order has not yet been updated and I have now forwarded your complaint to the appropriate department for an update.
However, in most cases, the order may have already been shipped and the team made a mistake by not updating the tracking status. However, as soon as there is an answer to this case, you will be kept informed. We apologize for any inconvenience.
---
After 15 days I have opened another customer service case and the reply goes as follows:
---
Hi
Thank you for reaching out to us. Please note that a case regarding your order has been escalated and you will be notified as soon as there is an update.
We apologize for any inconvenience caused.
---
I'm based in Europe(Spain), and usually, I receive stuff from the Netherlands and in worse cases the deliveries take one week.
At this point, I'm starting to realize that I've been scammed and that my only hope now is to open a dispute with my bank to try to recover my money.
I seriously do not recommend this shop as it seems to not be reliable at all.
Products used:
nothing as nothing has been received
Hello Daniel
We apologize for the inconvenience caused by our error, your order was refunded due to temporary stock shortage, you will see the transaction on your card statement.
Best regards
Express Highs
Im very happy with every purchase from this site! Bery good prices and nice team support! Keep up the good work Express we love youu 🙏
Products used:
pinapple express 3g . and iner unicorn vape liquid
Horrible customer service! Every time I have to contact support. The guys opened an online store early, their level is still in the underground passages to sell! The only thing I like is the quality of some products, however, this is not guaranteed; they may change the ordered product to another without agreeing with you.
🚝 Delivery fast 📨 ~ communication / 👍contact 💻 ~ 🌐 service ~ all very incredible 💯%
They are correct to the customers honest📌
Fantastic products 🍥🍡🍭🍬🍦🍪🍵...
Super quality AAA+++ 🧑🔬 🏆!
Allways strong! 💥
They helped by questions or Problems 📧!👉| It's no scamming |👈 Really!
🏪🕖👈 Store!
THANKS! 😗
Kindly regards 🙋
Tip for consumers:
It's allways great and (HQ)!!! 🚛🏭 🧑🔬 🔬 ✔️
Products used:
Helping products⚕️💀🩹🧪✔️
🍦🧁🍬🍵☕
J'ai commandé des articles en début de semaine en express donc 24€ en plus pour que ma commande arrive avant le week-end et nous sommes vendredi ma commande n'a toujours pas ete traitée. Quand je demande le remboursement des frais d'express non respectés on ne me répond plus! Et aucune nouvelle du service client à ce jour! Nul je ne commanderai plus
Bonjour Vanessa
Nous avons vérifié et le colis a été envoyé par accident avec le mauvais niveau de service, c'est pourquoi cela a pris plus de temps. Nous vous avons désormais intégralement remboursé les frais d'expédition, nous nous excusons pour l'erreur.
Cordialement
Express Highs
J'ai passé commande lundi nous sommes jeudi ma commande est juste traitée ni prête à l'envoie ni expédiée alors que j'ai payé 24€ de livraison « EXPRESS ». J'ai beau écrire à leur service client leur disant que j'ai payé un express et que ma commande n'est pas encore expédiée ils vous envoie gentiment bouler… c'est n'importe quoi. Leurs concurrents livrent plus rapidement et gratuitement donc n'hésitez pas à aller chez eux vous serez mieux reçus que chez eux. Pourquoi facturer ce prix là pour un service bidon? Des voleurs. Je recommandais ce site jusqu'à il y a quelques mois désormais mes livraison et traitement de commandes sont franchement lamentables..
Bonjour après quelques soucis de livraison depuis que j'ai passer commande début novembre. Enfin résolu et arriver avec un bon geste commercial de la part de l'équipe d'expresse Highs. UN GRAND MERCI POUR AVOIR RÉSOLU ET ENVOYÉ MES ARTICLES. Il faut patient dans la defoit. Merci pour votre service client et vos articles au top
Niveau qualité. Je repasse commande bientôt.
Products used:
Diferents produit de recherche chimiques.bonne qualité effets garantis.🙂
Bonjour JW
Il semble que DHL ait perdu votre colis à en juger par la capture d'écran, nous le réexpédierons pour vous, mais pouvez-vous s'il vous plaît poster votre numéro de commande ici? Vous pouvez modifier votre commentaire pour cela. Toutes mes excuses pour la gêne occasionnée. Merci!
Express Highs
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Upd. 28.12 Veuillez lire notre commentaire original ci-dessus, veuillez nous indiquer votre numéro de commande, vos initiales ici sont la seule chose que nous pouvons voir, nous avons besoin d'un numéro de commande de votre part pour examiner cela pour vous, s'il vous plaît. Il semble que la façon dont vous avez écrit votre numéro de commande soit bloquée par Sitejabber car ils pensent qu'il s'agit d'un lien, veuillez n'écrire que les chiffres de votre identifiant de commande.
📌 💬
Communication, service, support, delivery 🚛, reliability is all very good 👈
Not scamming! 👍
Really good stuff! 👌
Thank you very much 😊
Tip for consumers:
Like this shop 🏪, they make people happy!!! 🚨
🤪 🌋
Products used:
🚑 med. 🔬📎📈🍭🍬🧁
Good quality of substances. The prices are ok. Its easy to order. Delivery to Germany needs about 7-10 day's whats absolutely ok for me.
I'm very satisfied
Nachdem es Schwierigkeiten mit der Zahlungs Zuordnung gab, hat der Kundenkontakt scheinbar Super Funktioniert und meine Sendung ist auf dem weg. Somit auf jeden Fall Empfehlenswert! :)
Products used:
Legal Highs
Hello Norman
Can you please incidacate the order number in question here?
I think for one order customer support have already e-mailed you to ask for proof of bank transfer as we could not locate the bank transfer. And for the other order I see that you have one in the "processed" stage, so payment was received for it. We do need more details from you please to help you here, as we only see your initials on Sitejabber.
Best regards
Express Highs
-------
Hallo Norman
Können Sie hier bitte die betreffende Bestellnummer angeben?
Ich glaube, für eine Bestellung hat der Kundensupport Sie bereits per E-Mail um einen Nachweis der Banküberweisung gebeten, da wir die Banküberweisung nicht finden konnten. Und für die andere Bestellung sehe ich, dass Sie eine in der Phase „bearbeitet“ haben, sodass die Zahlung dafür eingegangen ist. Wir benötigen weitere Angaben von Ihnen, um Ihnen hier weiterhelfen zu können, da wir auf Sitejabber nur Ihre Initialen sehen.
Beste grüße
Express-Höhen
Third time ordering from this site now always delivered to me and always pleased with the order of out of stock they send another item same quality ime in UK follow their website advice and always delivered to me pleased with them every time never failed me yet promise faithfully Michael
Tip for consumers:
Trust worthy company
Products used:
Herbal incense
Leider ist meine Bestellung von über 200€ nach mehr als 30 Tagen immer noch nicht angekommen.
Also ist es entweder nicht versendet worden oder unterwegs verloren gegangen,
Leider ist es nicht kann man es nicht verfolgen und bekommt somit auch keine Erstattung.
Ich werde den Versender wechseln.
3-mmckopen.nl ist auf jeden Fall zuverlässiger
Hello Los
Can you please tell us your order number please? Regardless of the untracked mail shipment we will see what we can do about it.
Best regards
Express Highs
------
Hallo Los
Können Sie uns bitte Ihre Bestellnummer mitteilen? Unabhängig von der nicht verfolgten Postsendung werden wir sehen, was wir dagegen tun können.
Beste grüße
Express Highs
Not a good service…2 months and my order still hasn't arrived. Plus put of ten emails they respond only once with same answer always ' we have noticed the relevant department'
Hello Shardian
We apologize for the delay this time, originally it was due to a new shipping address for your order, for that postal code in Malta it was not possible to send a regular parcel with any of the courier companies, only special delivery with a cost of over 150 EUR. The parcel to the new address that you provided is showing as "delayed" on the Fedex website, but the last scan was only 2 days ago, for delivery to an island this is usually not a red flag, we will keep an eye on it, but we are sure that you will receive it soon, and even if there is an issue we will always reship a lost tracked order.
Best regards
Express Highs
Bonjour,
Je n'ai jamais eu de soucis avec eux auparavant client depuis 2020 mais avant je ne faisais pas de compte.
Dimanche 07/01/2024 je passe commandes
Mais depuis le 8 la commande est traité et pas de nouvelle du service client.
De base je m'inquiète pas mais d'habitude c'est plus rapidement traité ou une réponse de leurs par au vu de mes mails.
La je n'ai pas de réponse de leurs part que je trouve un peu dommage.
Plus cas attendre mais bon le minimum est de répondre au mail.
Bonne journée.
Ps: sinon j'ai rien à redire sur eux site fiable.
Juste déçu du manque de réponse parfois.
Fast delivery 🌪+ super offers 👀+ potent 💥medicals (high quality) + good service 🤝+ communication💻 + No scamming 👍+ it's all real! 👌💯%
I like this store, bc. I'm lovin it 😜
Respect to the crew! 📌🔝🔟/🔟
THX!🤗👍🔜
Tip for consumers:
Enjoy the offers 🥂and make your own experiences🧪 you can trust this team!!!
💯%✔️❗❗❗📌
Products used:
Medicine ⚗️🧪⚕️🔬
I'm from the UK and only realised that after I paid for my order EH could not ship directly to me. I didn't fancy paying £9 tracked postage plus at least 15 Euros using a parcel redirection service. I requested a refund, which I received roughly two weeks later, and the customer service was very good, and they replied promptly. Just a warning to UK customers - It's expensive and a hassle. I may try ordering again in the future once I can afford it.
📌 📢
5d🚀, good communication💬 + service👌, really strong offers💪😉, no scamming!👍
Thx to the Team😊
Greetings😚
Tip for consumers:
It's stronger if you think💥, so test it Out🚨 and write⌨️ self an review👈❗❗❗📌
Products used:
Healthy ⚕️🧑🔬🩺
Great variety of products.
Very good quality products. Prices defying all competition. Super fast delivery with express option. The after-sales service was able to meet my expectations. Very discreet packaging. No doubt this company is serious and offers quality service. I really recommend this store to those who are looking for product quality that does not change over time.
Thank you EH!
The only downside I've encountered with Express Highs is the sample availability. They don't offer samples or if they do, they run out of stock pretty quickly. It would be beneficial if they provided samples as people like to know what they get before spending their money. But other than that, if you do go for it, you'll be impressed. Good prices for large quantities, plenty of products in stock too, it's a good shop overall.
Hi Earl
We are offering samples right now, visit this page please where you can request one and test us completely free:
https://www.expresshighs.com/en/free-samples
There are some restrictions in place to prevent abuse of the system, but if you are a new customer or you have never requested a sample before - you will get an e-mail with the tracking number from us shortly after you submit the form.
Best regards
Express Highs
La communication n'est pas très efficace, ce qui peut laisser penser qu'on s'est peut être fait avoir
Le numéro de suivi tarde un peu à venir et pas de réponse au mail
Mais je pense que c'est car ils ne travaillent pas le week-end
Pour finir tout s'est bien passé, envoi dhl puis colis privé
Emballage soigné, et produit très efficace
Products used:
Encens
Also was du hier Bestellst kannst du auch Genießen Qualität... Es dauert schon ne Weile aber es lohnt sich Danke an das Team
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
DELIVERED AS PROMISED SO I CAN SAY I AM SATISFIED VERY SATISFIED
Products used:
HERBS
Gain trust and grow your business with customer reviews.
[EN] We offer 100% free samples to all new customers from the EU, please visit our website and scroll down to the information section to request your free sample.
[FR] Nous offrons des échantillons 100% gratuits à tous les nouveaux clients de l'UE, veuillez visiter notre site Web et faites défiler jusqu'à la section d'information pour demander votre échantillon gratuit.
[DE]Wir bieten allen Neukunden aus der EU 100% kostenlose Muster an. Bitte besuchen Sie unsere Website und scrollen Sie nach unten zum Informationsbereich, um Ihr kostenloses Muster anzufordern.
[IT] Offriamo campioni gratuiti al 100% a tutti i nuovi clienti dell'UE, visita il nostro sito Web e scorri verso il basso fino alla sezione delle informazioni per richiedere il campione gratuito.
[ES] Ofrecemos muestras 100% gratuitas a todos los nuevos clientes de la UE, visite nuestro sitio web y desplácese hacia abajo hasta la sección de información para solicitar su muestra gratuita.
Hello R
Can you please send us your order number? We send this product out as a sample for every new customer completely, we are sure that it works.
It is impossible that your variety pack did not have any effect, if it was true there would be a lot more people complaining here, but still lets see what we can do please, we need to identify your order first please. We would like to ask you to not advertise anything, this page is for reviews of our store, it is against sitejabber's policy.
Best regards
Express Highs
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Hallo R
Können Sie uns bitte Ihre Bestellnummer senden? Wir versenden dieses Produkt komplett als Muster an jeden Neukunden, wir sind sicher, dass es funktioniert.
Es ist unmöglich, dass Ihr Sortenpaket keine Wirkung gezeigt hat. Wenn es wahr wäre, gäbe es hier viel mehr Leute, die sich beschweren würden, aber bitte schauen wir trotzdem, was wir tun können. Wir müssen bitte zuerst Ihre Bestellung identifizieren. Wir möchten Sie bitten, keine Werbung zu machen. Diese Seite dient der Bewertung unseres Shops und verstößt gegen die Sitejabbers-Richtlinien.
Beste grüße
Express-Highs