• ForwardMe

ForwardMe

Overview

ForwardMe has a rating of 3.76 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ForwardMe most frequently mention customer service. ForwardMe ranks 138th among Shipping sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
3
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How would you rate ForwardMe?
Top Positive Review

“Detailed Packaging!”

Lisa B.
7/18/20

I used this service the first time but they amazed me with their packaging. I ordered a couple of very fragile and expensive collective pieces and informed them that I want them combined and packed well. I received my package within 3 days and they wrapped it in the stretch and put extra bubbles, fragile labels. They deserve 5 stars, keep the excellent work going Forward.me!

Top Critical Review

“They sent using FEDEX and lost my package.”

Tu L.
2/17/22

I don't understand what/how they lost my package. FEDEX has been one of the worst in terms of reliability. Waiting more than a month for a update from foward.me about my lost package and a reply from FEDEX and still with no update, it seems like both are just ignoring the problem and taking your money while giving excuses. Should have been given a refund/replacement by now already. And the item I needed could only be bought from the US, not anywhere else, so I cant even use my hardware at all.

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user lisab1733
1 review
0 helpful votes
July 18th, 2020

I used this service the first time but they amazed me with their packaging. I ordered a couple of very fragile and expensive collective pieces and informed them that I want them combined and packed well. I received my package within 3 days and they wrapped it in the stretch and put extra bubbles, fragile labels. They deserve 5 stars, keep the excellent work going Forward.me!

Thumbnail of user jimm1291
1 review
0 helpful votes
July 3rd, 2020

I used other websites as my forwarder from the USA but sometimes it takes so long time to get to the checkout page and you may even miss some small (mostly hidden fees!) details in complicated check out pages. But Forward.me definitely is not one of them. They made it so easy and fast to use that you can see every detail clearly, arrange any additional requests with your package. Their website makes hustle free, easy, and fastest process of purchasing from USA and shipping to your doorstep. Definitely will continue to use and refer Forward.me!

Tip for consumers:
You can choose how much you would like to declare for your item prices. You can also add any of your requests at the checkout process.

Thumbnail of user tul11
1 review
1 helpful vote
February 17th, 2022

I don't understand what/how they lost my package. FEDEX has been one of the worst in terms of reliability. Waiting more than a month for a update from foward.me about my lost package and a reply from FEDEX and still with no update, it seems like both are just ignoring the problem and taking your money while giving excuses. Should have been given a refund/replacement by now already. And the item I needed could only be bought from the US, not anywhere else, so I cant even use my hardware at all.

Tip for consumers:
If you are looking for a company to help you forward something from the U.S, look elsewhere.

Products used:
None, because they lost my package! FEDEX did.

Service
Value
Shipping
Returns
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Thumbnail of user ismailb55
1 review
1 helpful vote
August 8th, 2022

I used their service for two years but recently the service are not good at all. The processing time is too long. But the better they missed my packages and didn't replay to my emails. I also demand for refund but no response

Tip for consumers:
Avoid this comagny

Products used:
Shoes t-shirt electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user carleyr9
4 reviews
14 helpful votes
September 8th, 2021

I ordered a pair of Christian louboutons (600$+) which included the original box. They threw out the packaging the seller shipped them in and put a huge sticker on the side. I am now unable to resell the shoes if I ever wanted to and if I do the box is ruined. I wanted to display the box but now it has a big sticker and looks ugly.

Update: Customer service (James) reached out to fix the problem and offered to purchase me a new box. I said this would be fair but they have since stopped responding. I will update if I receive it!

Update: Customer service stopped responding and still never responded after a follow-up message I sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user ecey2
1 review
0 helpful votes
May 19th, 2021

Very fast process and fast shipping! My packages got delayed with other companies even before covid and I know that it usually takes time to process. But I found this company and I've been using Forward.me for my last 5 shipments now. Especially I buy pet accessories from the USA brands for my dog and cats. From my first shipment to the last one, I never had any issues, they process it very fast, the customer service chat option is always there and they reply and solve your problem pretty fast! I chat with James and Jenna, they are both very helpful! Thank you for the good service!

Products used:
pet accessories, shoes, gym equipments

Service
Value
Shipping
Returns
Quality
Thumbnail of user nerooleh1
1 review
1 helpful vote
August 31st, 2022

The Fedex parcel ************** was returned to their warehouse due to the war in Ukraine. I did not find the parcel on the site. They promised to sort it out, but it's been more than 3 months already... At the moment, their support service does not answer me. They ignore me.

Service
Value
Shipping
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Thumbnail of user nathann76
1 review
0 helpful votes
July 12th, 2020

Very easy process. Clear instructions, reliable courier, and great value for money! I had a few queries before posting, and the team at forward.me were responsive and helpful. Thank you!

Thumbnail of user shoroh362
1 review
0 helpful votes
October 2nd, 2023
Verified purchase

Two sendings.

The first:
1. They asked for money for 12 lbs because of the DIM of the original boxes from the store. But then they removed the original boxes before sending and "consolidated" my two orders in one package. They paid UPS for 8 lbs and took the difference, of course. I didn't know about it and didn't ask for this, because I wanted to keep the original storage box. But they said, "We did it for free for you". Ha-ha.
2. I ordered all of the possible extras, including extra bubble wrapping and security tape. The package came without the security tape and with just a small piece of bubble wrap as an insert aside, which is obviously not enough, and not what I expected by ordering this extra.
3. So as a result of the two points above, the item in the package was damaged. It was a rare collectible and expensive game, which costs twice as cheap now because of the damaged genuine box.

The second:
1. I ordered three lots from different stores: 1,2, and 6 VHS cassettes respectively.
2. They calculated each lot as 4 lbs DIM (so 12 in total). On my question how is that possible that 1 VHS cassette has the same DIM as 6 cassettes they told me it's because of the original store package. When I asked them to remove the store package and consolidate the lots they said it's impossible. But they could do it if I pay $9 extra. They provided an invoice and I paid for it.
3. They told me it would take a few hours. But it took one week and I should've asked them about it every day.
4. I calculated that 9 VHS cassettes should be 4 lbs. But they said it's 6 lbs and asked for money for 6 lbs DIM. Ok, it's still better than 12.

I don't know what to say. I think I caught them lying and some tricks on how to get more money from nothing. Also, I got my expensive game damaged because they removed the original boxes and put a really small amount of bubble wrap inside (and remember — I ordered the extra bubble wrapping). It was literally a small piece of wrap from one side as an insert, didn't wrap the whole item from all sides.

I tried to file a claim but they said everything is correct. So you decide if this service is ok for you. I wouldn't use them again and won't recommend anyone.

Service
Value
Shipping
Returns
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Thumbnail of user selcukk3
1 review
0 helpful votes
March 24th, 2022

İ found them online. Quality fast service. İ love the customer service. Their deleware location allows you to purchase items tax free.

Products used:
Vip Service, buy for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmada156
2 reviews
0 helpful votes
June 29th, 2020

I order from USA for about 8 years now and just found Forward.me and they are the best solution to my shipping tackle for years. I used Myus and Shipito for long time but I had so many problems that I was losing money with hidden shipping fees or lost packages... But I recently found Forward.me! You can easily connect them via their chat, (and yes, its real person :) One time, I mixed my address and their customer service, quickly responded to me and found my package. Lastly, thank you Forward.me for your reliable service! I will keep referring your excellent service!

Tip for consumers:
check out their "personal shopper"service! You pay to them (so no worries if US brand doesn't accept credit card) they buy for you and ship to you! it works perfectly!

Thumbnail of user johnw2746
Volkan H. – ForwardMe Rep

Thank you for your feedback Ahmad!

Thumbnail of user harryw169
1 review
0 helpful votes
August 7th, 2020

So glad I decided to go with Forward.me! Such a pleasure to work with. Super friendly, FAST, and professional! Best experience with movers I've ever had! Highly highly recommend! You will not regret it.

Thumbnail of user johnw2746
Volkan H. – ForwardMe Rep

Thank you for your feedback Harry!

Thumbnail of user amalkaf
1 review
0 helpful votes
July 19th, 2020

I needed to get a lot of items shipped to Cuba. We had gone through a lot of companies and none of them were as helpful and honest as Forward.me. They went above and beyond with the follow ups to give us peace of mind and let us know exactly where the shipments were and when exactly they would be delivered. I was glad we used Forward.me as they had exceptional customer service.

Thumbnail of user carlosr601
2 reviews
1 helpful vote
October 17th, 2021

Many of this type of companies appear as a scam in google, this one is reliable. Just have patience the first week after your supplier says it delvered to them, for them to acknowledge the merchandise has arrived to them.

Products used:
Non. I never got the products ordered.

Thumbnail of user joeffryh
1 review
0 helpful votes
July 23rd, 2020

They're the most responsive company that I've ever had the pleasure of working with. Highly recommend.

Thumbnail of user johnw2746
Volkan H. – ForwardMe Rep

Thank you for your feedback Joeffry!

Thumbnail of user brknt281
1 review
0 helpful votes
June 3rd, 2023

I recently chose Forwardme as my shipping partner for sending a package from the US to Istanbul, and I couldn't be more delighted with the entire experience. Forwardme's service surpassed my expectations and deserves a glowing 5-star review. Their website was incredibly user-friendly, making the registration process and submission of shipping details effortless. The pricing was transparent and competitive, with no hidden fees to worry about. I was impressed by Forwardme's meticulous attention to detail and the care they took in handling my package. They provided real-time tracking and regular updates, ensuring peace of mind throughout the entire shipping process. What truly amazed me was the swift delivery of my package. Thanks to Forwardme's commitment to timely service, my package arrived in Istanbul well ahead of schedule. The customer support team was exceptional, promptly addressing any questions or concerns I had. I wholeheartedly recommend Forwardme for its seamless, efficient, and reliable international shipping services.

Service
Value
Shipping
Quality
Thumbnail of user shalinit9
1 review
0 helpful votes
December 30th, 2020

Forward.me is a good website for shipping to India. My experience was pretty smooth with my requests and worries addressed properly. Pricing was also reasonable with no hidden costs. I recommend this to everyone.

Products used:
Cosmetics

Service
Value
Shipping
Thumbnail of user johnw2746
Volkan H. – ForwardMe Rep

Thank you for sharing your experience and for your kind words Shalini!

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From the business

Forward.me provide a simple, reliable way to shop online and ship their purchases worldwide. We deliver a streamlined and cost-effective shipping process in 220 countries and territories

Company Representative

Thumbnail of user johnw2746
Volkan H.
Typically does not respond to reviews

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