How easy is it to get a hold of customer service at Kogan.com?

asked by Sharon I. on 1/29/19

10 Answers
Thumbnail of user abes232

Impossible they are the worst online customer service I have ever experienced. Youd get more sense out of a shoe phone plugged into a mango

Helpful  (0)
Thumbnail of user samf307

You can't they only have an online email support team. All answers are scripted and often incorrect

Helpful  (0)
Thumbnail of user amyd494

Super difficult. No phone line. After you emailed them you have to wait for Kogan coming back to you. Normally after two days.

Helpful  (0)
Thumbnail of user susanm1601

Absolutely impossible, and when you do get through i dont think its to a human being but a computer.

Helpful  (0)
Thumbnail of user corall4

I'm currently dealing with kogan from the following address help@kogan.com

Helpful  (0)
Thumbnail of user stevom3

Easy to get hold of by email but they are useless in resolving anything

Helpful  (0)
Thumbnail of user jessem207

Hard at first to work out where and how to contact them.

Helpful  (0)
Thumbnail of user louisel79

Haha, don't bother. They are difficult to get to, a response can take datas, and when they do respond, the quality is completely woeful.

Helpful  (0)
Thumbnail of user mimm2

VERY DIFFICULT CAN ONKY USE EMAIL CONTACT CANNOT SPEAK TO A PERSON UNLESS IT IS A MOBILE ISSUE

Helpful  (0)
Thumbnail of user ianr100

Impossible to them.
They've constructed the online help form to keep taking you back to the beginning.
Their "service" is non-existent...

Helpful  (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business

Ask a question

Get answers from the Kogan.com staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Kogan.com?
Post Review