• Mgramcases

Mgramcases

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Overview

Mgramcases has a rating of 1.1 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mgramcases most frequently mention customer service, tracking number, and automated email problems. Mgramcases ranks 172nd among Mobile Accessories sites.

  • Service
    36
  • Value
    29
  • Shipping
    32
  • Returns
    28
  • Quality
    28
64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I've emailed customer service over 20 times with no response!
How would you rate Mgramcases?
Top Positive Review

“ALMOST TWO YEARS”

Kay L.
10/17/21

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Top Critical Review

“WARNING! BEWARE! SCAMMERS! THIEFS!”

Mecale M.
5/9/21

I bought cases in January of this year and have sent at least 15 emails asking where my order was and they keep saying they are on there way. Now it's May. So 5 months later I still don't have them. I now have asked for a refund so they have stopped responding to my emails. Do not buy from this company. They seriously are scammers. Just look at their reviews. They are thief's! The picture below is the only email I ever get back. It's the exact one every time

Reviews (179)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user mecalem
1 review
0 helpful votes
May 9th, 2021

I bought cases in January of this year and have sent at least 15 emails asking where my order was and they keep saying they are on there way. Now it's May. So 5 months later I still don't have them. I now have asked for a refund so they have stopped responding to my emails. Do not buy from this company. They seriously are scammers. Just look at their reviews. They are thief's! The picture below is the only email I ever get back. It's the exact one every time

Tip for consumers:
Do not use this site. You’ll never receive your purchase

Products used:
None. I never received my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user candicec68
2 reviews
26 helpful votes
February 6th, 2020

I placed an order on January 5,2020 and still haven't received my phone case, not even an email! But they had no problem taking my money from my account, that's the only thing they did promptly! This is ridiculous how do people sit up and take other people's hard earned money! I've learned a lesson and that's to read reviews before ordering. Whoever over this site I hope you and everyone in your household DIE!

Thumbnail of user brittanyb573
1 review
12 helpful votes
April 1st, 2021
Verified purchase

I really hate that I had to give them any rating at all. I placed an order, TWO orders to be exact a year ago, April 30th. I reached out to customer service a few times throughout 2020. Guess what? $80 wasted. I never received anything I had ordered and customer service refused to refund me because they're "personalized products". At this point it's like do I really go after them for that $80 or just give up because they're a fake company who scam people either way, STAY AWAY. Go to ETSY and spend that extra $5-$10 on an actual product that you'll receive.

Tip for consumers:
DONT !!!!

Service
Thumbnail of user hyllaryt
1 review
24 helpful votes
January 21st, 2020

FINALLY got HALF of my order in, over a month later and, to be honest, these cases do not look like the pictures in the slightest. They're white cases with stickers in the form of the design of your choice. They dont even wrap around the entire case like it shows in the pictures! Highly disappointed, to say the least and why ask what names or initials u want on them when, you wont even get then right!?

Still waiting for 4 more cases! Shyyyyystie to say the least! Take your money to Amazon, yall!

Thumbnail of user hopes63
1 review
2 helpful votes
July 27th, 2020

The cases were very cheap! And they didn't type the right message on them when I clearly typed the right thing in the description of what I wanted, I also had a coupon for a free socket holder and another free case and they did not send anything! Would not recommend Snapchat needs to stop advertising for them, very upset about their return policy also. They're good at scamming!

Tip for consumers:
DONTTT!!!!!!!

Products used:
Cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayl231
1 review
0 helpful votes
October 17th, 2021

I swear it's been almost two years since I ordered 4 phone cases. Along with whatever specials they threw in. Scammed tf out of me and I'm getting that same generic email like everyone else. Do not buy from these c*nts with their dumb excuses. They just want your money, don't ever expect to receive your order

Tip for consumers:
They suck

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ladejaj
1 review
19 helpful votes
May 12th, 2020

This company scams people! They make like when you order so many cases you get free shipping (they don't give you any other options). I been emailing them about my order from April and it's been nothing bout excuses! One email stated that they didn't have enough staff to push the orders out. If your goin to run a sale why not make sure you have enough help with the orders! I will never order from this company again!

Thumbnail of user andreab217
1 review
20 helpful votes
April 24th, 2018

I ordered cases for my Daughter in November/2017 so it will arrive in way enough time for Christmas. I started to worry at first because it was taking a while but Brian (mgram rep) reassured me that is was in production. Every case I had was personalized, so I took into consideration that it may take a little longer in addition to other orders. I received my order three weeks before Christmas. They don't mail out an official gift card, you have to email them and they will give you the code to put when placing your order and Brian specifies that the order is for cases only and it has to total $100 or more in order for the code to work. I was then able to order there more cases for myself with the gift card paying on $14.99.

Thumbnail of user shavonw4
1 review
15 helpful votes
August 4th, 2020

I wish I didn't have to give a star. I ordered on 3/25/2020 and finally after almost 4 month I got TWO of the poorly cheaply made cases I ordered after many emails and text. But no response only thing stating due to Covid-19 it may take longer. Orders from March should be completed by now. Never again. And the cases are horrible. Stick to amazon. Just taking money and not fulfilling orders completely.

Tip for consumers:
SCAM DO NOT USE IT!!!

Service
Value
Shipping
Returns
Thumbnail of user dejahb
1 review
12 helpful votes
February 7th, 2021

This company stole my money! I ordered 3 phone cases all the way back in April of 2020 and I still haven't received my cases! I also had to complain 3 times before I got a none robotic response letter and there only excuse was that they thought it was already delivered. I am absolutely ticked off and when I asked for my money back all they said was they were then shipping me my cases. That was over 3 months ago. DO NOT BUY FROM THEM!

Products used:
All 3 phone cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanm22
1 review
15 helpful votes
May 12th, 2020

I've ordered 3 cases from here well over a month ago. Also it was supposed to be "rush shipping" I have yet to receive my package or a update about it. I emailed them & they blamed in on COVID so at first I'm like okay understanding then as time is still passing & I sent another email & never got a response I see that it's just them as I'm reading the other reviews. I mean they took the money out my account in seconds with no problem but can't deliver the package! Worst company EVER! Never again!

Thumbnail of user sarahb1229
1 review
15 helpful votes
July 9th, 2020

Ordered 2 things on April 29 one personalized one not, I have received no indication when my order will ship. No response to emails inquiring about an update. They say they are delayed because of COVID-19 but not for how long. I don't understand why they don't halt taking new orders until they can fill the ones they've already received. At this point I'm filing a charge dispute with my credit card.

Tip for consumers:
I would highly advise not using this site unless they get a lot better real quick.

Products used:
Never received

Service
Thumbnail of user rachelg653
1 review
0 helpful votes
August 18th, 2021
Verified purchase

I bought cases from here in June now it's the end of August and I Never seen my cases I ordered! I spent over $50 for these and I emailed them CONSTANTLY and then at first they responded that the virus is making it busy so it may be awhile for a response! I NEVER heard from them, I email them now and just don't hear anything! I wouldn't recommend this place to anyone! Don't waist your time nor money!

Tip for consumers:
Don’t waist your time nor money!

Products used:
Ordered the phone cases and NEVER got them at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyk199
1 review
8 helpful votes
February 23rd, 2021
Verified purchase

Do not ever get these there's an attachment of my receipt and I still have not gotten my first tracking number I've emailed this company atleast seven times asking for my refund and haven't received an email since. This is definitely a scam do not purchase from MyMonogram Cases. I'm so upset with the customer service.

Tip for consumers:
I REPEAT DO NOT ORDER FROM THIS SITE!!! It’s a scam!

Products used:
I still haven’t gotten my 4 pack cyber Monday bundle and I ordered it December 1st and still haven’t got my first tracking number or any tracking number

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilys129
1 review
1 helpful vote
January 29th, 2021
Verified purchase

It's been over 24 days and I still haven't received my phone case, don't waste your money and time on this, their automated email does not help with any type of customer service so good luck if you do decide to go through with it

Tip for consumers:
Don’t buy anything and don’t waist your time

Products used:
I bough a phone case... has failed to show up though and it’s been over 24 DAYS

Service
Value
Shipping
Returns
Quality
Thumbnail of user christies103
1 review
7 helpful votes
February 20th, 2021

I placed an order for 1 monogrammed case for $39 dollars n was supposed to get all the free stuff I have yet to receive my case I ordered on December 27th, I have emailed them numerous times and still can not get anyone to return a call or legit email. I am going to cancel as soon as I can reach someone anyone have any idea how to physically talk to someone! I see why they have such a bad rating.

Tip for consumers:
Don’t do it!!!!!

Products used:
Still haven’t gotten

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiem393
1 review
14 helpful votes
August 15th, 2020

I placed my order on 4/27/20 and still have yet to receive my order. After a month i sent an email looking for an update, no response. Month 2 i sent another email asking for my money back since i had not received my product and they were not communicating with me on the status. A month after that i received an email saying i could not get a refund because it was in production. I sent another email asking to at least change the shipping address because i was moving and no response again. Hands down the worst company out there.

Tip for consumers:
Don’t use it.

Products used:
Still have yet to receive products after ordering 4 months ago.

Service
Value
Shipping
Returns
Quality
Thumbnail of user desireaj
1 review
0 helpful votes
July 7th, 2022

I ordered April of 2020 and I have yet to receive my order. Also even if I do now I have a new phone so that are useless. They didn't even contact me back when I reached out

Thumbnail of user chinam18
1 review
0 helpful votes
April 27th, 2021

I ordered case from them back in November and I received my order in January and I was satisfied with the product so I decided to order more. I ordered them in January and I have yet to receive my order... I emailed them requesting my order or a refund and all I got back was automated email which lies about covid-19 and so little staff being the reason orders or late. Covid-19 or not is no excuse for it to take three months to send out an order.

Thumbnail of user alexandrias56
1 review
0 helpful votes
April 28th, 2021
Verified purchase

*I would give a zero star if I could.*
I believe that this company is no longer in business and currently has website still up. Do not purchase.
I ordered many cases when they had a "sale" online in December of 2020. I emailed the number linked on the website in January and got a response in February saying that they were low staffed and to wait for an update.
To this date, (April 2021) four months later, still no messages back from them or updates about my order. I'm very frustrated in the fact that I spent a lot of money and will not be getting a refund or the cases that I ordered.

I want to help you out by saying: Please do not make the same mistake I did by purchasing. Save your money and use it on a legit website.

Tip for consumers:
I did not get my refund for my purchase when I did not end up receiving the order and the company does not respond or give updates about the order.

Products used:
Personalized Phone cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user aricap3
1 review
13 helpful votes
September 8th, 2020

I never leave negative reviews, even if I'm not satisfied with my purchase, so it speaks volumes that I am doing this now- I placed an order in April, yes as in FIVE MONTHS AGO, and haven't received anything. At first I was understanding due to COVID but I keep emailing asking for an update and no one is replying, I am not even getting the generic "due to Covid" email anymore! The last time they decided to reply to me was in July. They were sure quick to take my money without hesitation, if only then sent my order as quick! AVOID- AVOID-AVOID!

Thumbnail of user shakeriah
1 review
12 helpful votes
May 21st, 2020

Total Scam! They won't respond to emails, even after you text them numerous of times. Still have the same lie up about the 3 cases for $20 and it'll say last day when in reality it isn't they're just trying to get you to buy the cases. Which will be a waste of time and money. Don't be fooled like the rest of us. Would rate 0 stars.

Thumbnail of user zadiahg
1 review
12 helpful votes
June 15th, 2020

Most of us probably came across this site as an ad advertising a sale that's almost over. Plus free rush delivery and free items. Both of those are false, after two almost three months i am just now receiving my order. No free items and the items i did pay for are poorly made. I didn't even receive the shock proof screen. The cases are just flexible plastic with poorly printed on design. Even time i emailed, my order was taking a long time because they were waiting on pieces. What i received in the mail today could have been made in 2 seconds. WOULD NOT RECOMMEND.

Thumbnail of user denises560
1 review
5 helpful votes
May 23rd, 2020

I ordered product on April 5 and as of today May 22 I have received no product and was told last week I would get a tracking number but have not received that either. This company is a fraud company. The customer service is terrible, it takes 3+ days for them to respond back via email. I have requested a refund twice and no response about it. This is a warning do not shop with them. I am now having to go to my bank and get my money back. Save the headache.

Tip for consumers:
Do not use this company

Products used:
I didn’t use any products because none of the stuff I ordered every shipped

Service
Value
Shipping
Returns
Quality
Thumbnail of user alishial3
1 review
0 helpful votes
March 8th, 2021
Verified purchase

Welp, the title says it all. I've sent maybe 40 emails over the last 11 months for an order that was placed on 4/20/20. I finally got a response again that it was COVID related blah blah blah. So I responded to that COVID email, and I wasn't very nice about it this time. And FINALLY get a response from someone. They advised there was a glitch in their system and the order was marked as shipped but nothing was ever sent or emailed to me with any details. They are now telling me that they are short staffed and will process my order ASAP. Well, I upgraded from the 11 max pro to the 12 max pro so these cases do me absolutely no good. Welp, the second email I finally received stated they will get it to their accounting department. Here goes waiting another year for my refund on the sham of a company.

Tip for consumers:
Not worth all the wasted time on cute cases.

Products used:
Didn’t use anything as it was never received

Value
Shipping
Returns
Quality

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About the business

We offer the largest selection of Monogram Phone Cases for iPhone & Samsung models. Including the iPhone 6, iPhone 7 & Samsung Galaxy S7. Buy 1 Get 1 Free!

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