Bob's doesn't care... Bob Kaufman probably cared way back in the 70s and 80s, but this new ownership is all about lulling you in with a moderate pricing model and then sticking it to you after they have your money. There is no way any of those shysters are looking at (or care about) these reviews... let alone respond and actually hold themselves accountable. We are all disposable customers in Bob's World. The sales staff takes a lot of the heat I'm sure, but their assistance is to simply tell you to call Customer Care, which is an absolute joke of a service and clearly where they are saving the money... Michael Skirvin the CEO is a jerk and a poor man's 2-bit used car salesman.

I think customer care is the biggest joke on earth. You wait hours to get to speak someone. They often disconnect you. They don't seem to be able to do anything to really help you aside from scheduling a delivery date that may or may not happen. I know that I will NEVER buy anything from this company again. My first and last order. They are incompetent.

See no responses to this very straightforward question. This company is a sham. Totally discussed. Put them out of business!

BOB'S DISCOUNT FURNITURE is the worst ever. Customer service is not knowledgeable at all. All they say is
Sorry for your inconvenience and that is it. In addition a service call was schedule, I took day off from work and service person did not show up not was I told service call was cancelled. Stay away from buying anything at bob's discount furniture. The quality is below low class.

They will review it have to send pictures it takes up to 4 weeks

We purchased a couch from Bobs 1/19/20, the couch had issues from the start but with the pandemic we did not feel comfortable having technicians n the house. Every call to their help center requires 1 hour and a half on hold. They have been here twice 8/11, the problem persists, 9/24 the problem persists and the technician said it should be replaced but I spoke with a supervisor Marybeth D and they refuse. I even purchased the GOOF Proof that is a Joke. STAY AWAY horrible quality and the service is worse... after they have your money