25. 7. 2016.
Would Nationwide like to respond to my review but only at managing director level... do not want to hear from "customer service!"
The following was the final reply from customer services. I have been in touch with the Daily Mail to see if they are interested in the full story for their readers and 'ask Tony' column.
I will also be printing this final answer from Nationwide in ALL review sites, now currently on 3 but only because I am busy with work at the moment... will be on as many as sites relating to poor service and customer service and product review sites as I can possibly find. Twitter will be next directing readers to review sites. Also will be seeking out radio programmes that wiuld follow this up.
The following is a final reply from Nationwide stating no compensation is due!

Dear Erica
I have checked with my Managing Director and we have told you no compensation is due on this occasion.
As advised we are not taking this complaint any further that is a letter of deadlock we do not need to use the word deadlock in our correspondence the reply needs to indicate we have reached the end of our process and we have made our full and final position clear which we have done on more than 1 occasion.
Regards
Marcelle
Customer Service Manager
Direct Line: 01923 602 765
Freephone: 0500 053 899
Web: www.nationwidehireuk.co.uk
Email: marcelle@nationwidehireuk.co.uk

asked by erica o. on 7/25/16