We registered several Asian domain names through NiceNic.NET when visiting Hong Kong a few years ago. However, at least 5 attempts to email them regarding the domains met with no response at all. They send periodic emails to us but then dont respond. Can anyone explain what this is about?

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We registered several Asian domain names through NiceNic.NET when visiting Hong Kong a few years ago. However, at least 5 attempts to email them regarding the domains met with no response at all. They send periodic emails to us but then dont respond. Can anyone explain what this is about?

asked by Christine H. on 4/17/17

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Nicenic N. · Answer 1 · 2018-05-24T02:14Z

Nicenic N.

on 5/24/18

Dear Christine,

My name is Fonnie, I am a staff from NiceNIC.NET's customer service team. Thank you for taking time to submit this feedback about your experience. We sincerely apologize for so belated response since we just found SiteJabber.

We were a group of hard-working people who were serving three hundred thousand customers since 2006. Though we sit still before the computer desk and keep typing constantly the whole day, we didn't realize there had been such a big negligence.

Could you please be so kind as to give us an opportunity to make it up to you?

Please email us directly at support@nicenic.net or submit a ticket at http://nicenic.net/ctrl_support/question.php. We will be more than happy to help!

Sincerely,
Fonnie Chow
NiceNIC.NET Team
ICANN & CNNIC & HKIRC Accredited Registrar
Shared Hosting & Dedicated Server Provider (HK)

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