How easy is it to get a hold of customer service at PartSelect?

asked by Jessica O. on 8/20/19

19 Answers
Thumbnail of user williams1514

Real easy just pick up the phone and call they will answer fairly quickly and are the friendliest people to help. And they know what they are talking about.

Helpful  (1)
Thumbnail of user nicolasc56

Being a repeat customer many times over I have not to date had a reason to contact customer service.

Helpful  (1)
Thumbnail of user loriw661

I called to place my order and they answered within a couple minutes. I called to let them know how pleased I was with my order when it arrived today and again they answered within a couple minutes.

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Thumbnail of user charlesm1367

I can't answer that because I have not had any reason to contact them

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Thumbnail of user cindyp502

No problem, had to wait about 3 mins for a live person to talk to.

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Thumbnail of user josephe458

It was impossible, I tried multiple times and never spoke to anyone

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Thumbnail of user robbl9

Difficult, I got only form replies to email and no luck on the phone.

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Thumbnail of user carolc1024

Links available on order-related emails and website.

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Thumbnail of user williamb2096

You can not. They have no customer service to speak of. They never answer phone or reply to emails. I bought a part. They sent the wrong part now I am stuck with it

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Thumbnail of user jeffr528

Impossible - their recorded auto answering system claims to have an option to speak with someone live but when you select that option the next message you hear is "that option is not recognized".

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Thumbnail of user robertc3040

Was real easy just call number or go online to lookup part number and look at chart to find partyou need.

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Thumbnail of user reggied21

Very easy. I had to return a part one time and they answered the phone quickly and I got my refund in a few days.

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Thumbnail of user rw437

I've never had to contact customer service, however, there is a chatterbox on the website and you can also call them.

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Thumbnail of user paulh1353

They will not answer the phone. I tried countless times

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Thumbnail of user sharis96

Wasn't hard at all-I had someone on the phone quickly.

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Thumbnail of user henryl290

I made one phone call and my order was filled to my satisfaction.

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Thumbnail of user lisaw785

Yes, customer service is available by phone and can be very helpful in making sure you are ordering the correct part.

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Thumbnail of user viw1

Called late one evening. No waiting. Rep was helpful and friendly.

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Thumbnail of user thomass863

I got quick response by email and phone. Emails were answered in one day and phone when I called.

Helpful  (0)

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