• Patio Living

Patio Living

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Overview

Patio Living has a rating of 3.96 stars from 1,964 reviews, indicating that most customers are generally satisfied with their purchases. Patio Living ranks 33rd among Furniture sites.

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I just wanted to understand delivery... horrible customer service...
How would you rate Patio Living?
Top Positive Review

“Looks amazing”

David M.
6/15/23

We got the patio done in September 2022 for our sons wedding. We weren't disappointed at all. Jeremy who built it is a top bloke and did an awesome job and the feed back from our friends has been nothing short of how it finishes off our back garden. Totally recommend Patio Living if you're wanting to expand your entertainment area.

Top Critical Review

“Spend several thousand dollars”

andrew C.
2/26/24

Spent several thosand dollars on them. One chair needed to be returned (wrong one sent)...been a complete nightmare. They simply do not care

Reviews (1,964)

Rating

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Reviews that mention popular keywords

customer service (286)
Thumbnail of user andrewc2613
1 review
0 helpful votes
February 26th, 2024

Spent several thosand dollars on them. One chair needed to be returned (wrong one sent)...been a complete nightmare. They simply do not care

Tip for consumers:
Never buy from this company

Products used:
multiple including sofa etc

Service
Value
Shipping
Returns
Quality
Thumbnail of user tja811
1 review
0 helpful votes
June 17th, 2023
Verified purchase

Patio Living (PL) insisted on charging for OW Lee samples, that are supplied at no charge.

PL refused to apply the cost of the samples to a follow-on order.

When I could not get shipping information, I called another vendor and was informed that samples are at no charge from the manufacturer.

I still didn't have shipping information, so I put in a cancellation. It was refused. I was told the samples had shipped and the info from USPS, that was contradictory, was inaccurate.

Do your research, I KNOW you can find a better resource than these people.

Tip for consumers:
Working with this company will probably not be a positive experience for a discerning shopper.

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user caroll1695
1 review
0 helpful votes
July 8th, 2022
Verified purchase

The title says it all. They charged my card the full amount 68 weeks ago, in March 2021 The table would be delivered in six weeks. No, then it's August 2021. No, manufacturer was experiencing delays, now it's (gulp) March 2022. Called customer service, got a polite runaround. Decided to wait. March 2022 comes and goes, called customer service again, now it's June 15 2022. That dates arrives, and suddenly my account says "Pending shipping update from manufacturer, please check back soon." Called customer service, emailed. Manufacturer is experiencing delays, new ship date is July 8 2022 (today, the day I'm writing this review). Once more, the message arrives, "Pending shipping update from manufacturer, please check back soon." The company is selling products they can't deliver. Finally, I ask for a refund. No answer.

Thumbnail of user rick_williams2
2 reviews
0 helpful votes
August 14th, 2023

I bought a set of these Woodard Tucson Wrought Iron High Back Coil Spring Chairs online from PatioLiving in May 2017 because of their reputation for durability and craftsmanship. They came with a fifteen year guarantee, but I didn't think I'd ever need it because the chairs were on a covered patio and only lightly used. However, last week as I leaned back I felt a strange "pop". One of the welds at the top corner of the chair had broken. I called PL's customer service line on 8/8/23 and was later contacted by the claims team and told told to send photos of the damage. On 8/10/23 I received a follow-up email from the claims team stating that the vendor would replace the frame "on a no charge basis under warranty", but in order to get my replacement chair I needed to send a check or money order for $260.21 to the vendor to cover shipping. Oh, and if I don't send them a check for the amount in 30 days the claim will be closed out. That's some lousy warranty and even worse customer service! To be clear, I can understand the vendor wanting to re-coop the shipping cost(although this amount seems outrageous), but they are asking me to pay $260.21 because of their workmanship/quality control failure. I bought the chair once, I shouldn't have to buy it again. I would recommend not buying from PatioLiving.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwards1725
1 review
0 helpful votes
December 27th, 2022

I ordered a patio chair. Company shipped wrong product, would pick up wrong product and ship me a replacement chair, i.e. The right product. I've been contacting customer service and all the could say was I'm sorry.
Shipper called to arrange pickup of wrong product. They never showed up.
Still looking to receive replacement chair, which after 10 days of not receiving correct has not been shipped.

Tip for consumers:
There is no one to talk to. You have to use text

Products used:
Patio furniture

Service
Value
Shipping
Returns
Thumbnail of user juliane28
1 review
0 helpful votes
June 18th, 2020

First the bad:

I ordered 2 Adirondack chairs on 6/9. They claimed shipping in 1-3 business days. When I did not hear from them and checked shipping status they indicate 8/21--much too late to be of much use this season. They charged my credit card for an item they do not have.

I tried to contact customer service multiple times.

Called--on hold 40 minutes (was to be 22) then when connected phone rang with no answer!

Used live chat 8 times--hour glass spun for over a half hour even though message said I was the first person in cue and someone will get back to in five minutes.

Email--one response with information I knew questions unanswered, request fro cancel order ignored

All subsequent emails ignored.

Has been a week. Today I contacted my credit card company to dispute the charge.

I buy online often--these people are the absolute worst.

Now the Good:

Finally got a response from Michael in CS and he quickly explained the situation and processed a refund--while dealing with two more chats and someone on the phone. Kudos

Thumbnail of user thereseh54
1 review
0 helpful votes
July 9th, 2022

I ordered 4 chairs the first week of August 2021. Original ship date on website said 16-20 weeks. It is now July 2022 and I have still not gotten my product. They used to send automatic email updates on pushing the delivery date, but they do not even send those anymore. I have to manually check myself. A year to manufacture 4 chairs? I can order a new car faster than these chairs! Where is my product? Is it time to file a BBB report? Small claims court?

Service
Value
Shipping
Thumbnail of user rebeccaw1524
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

I would never order from them again. I ordered 2 chairs August 31 2021 (approx $643) and was told 14-16 weeks. Long but I took it figuring places had supply chain issues. By April they had already pushed my "possible" ship date a 4th time. Each month the same thing. Last they told me it was supposed to be shipped in mid-May. I had also checked in with them by email and call and was always given the same story—"it's the vendor." I didn't give them the chance to push it again. I contacted my credit card company to dispute the charge for goods that were charged in full over 8 months prior but that had never shipped. This got the ball rolling with Patio Living and I told them I wanted a full refund (to my credit card—no restocking fee since I've never received anything). I got my full amount back within a couple weeks of the credit card company contacting them. They had to send me a check since I used Apple Pay.

Tip for consumers:
Typically people were charged a large restocking fee for returns even if you never received the item I was reading here. I enlisted my credit card company to ensure that didn’t happen to me. If I had seen this site before placing the order, I never would have used Patio Living

Service
Value
Shipping
Thumbnail of user martin.markiewicz
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Be wary when ordering from them. If you need to return anything, they charge a 30% restocking fee + shipping, which can add up to almost the full price of the item itself. If you have a choice, buy from Amazon instead and save yourself the headache.

Products used:
Patio umbrella.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidm9594
1 review
0 helpful votes
June 15th, 2023

We got the patio done in September 2022 for our sons wedding. We weren't disappointed at all. Jeremy who built it is a top bloke and did an awesome job and the feed back from our friends has been nothing short of how it finishes off our back garden. Totally recommend Patio Living if you're wanting to expand your entertainment area.

Thumbnail of user michelleh2492
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

I used this company after seeing them recommended by Wirecutter and couldn't be more disappointed. Our umbrella was supposed to arrive a week ago, was in my city in Texas, and then somehow mysteriously was shipped back to California with only the cover being delivered to us. I have sent messages, used the online chat, and called customer service. Every time I'm told they'll look into why package went missing and that I'll receive an update shortly, but they never follow up. I've also asked for a replacement to be shipped since we're now way past what they promised as "quick ship" (the whole reason we made the selection we did) and they refuse. I wish I had ordered umbrella on Amazon. I prefer to support smaller businesses usually, but that was a huge mistake in this case.

Service
Value
Shipping
Thumbnail of user brianm2395
1 review
1 helpful vote
September 10th, 2021
Verified purchase

Ordered and billed $6000. 00 in May, Patio set still not delivered September 10,2021! I don't think you want to do business with Patio Living, really completely unacceptable delivery times. The phone people are very nice, however business operations suck. Unacceptable billing and unacceptable delivery times.

Tip for consumers:
Don't buy from here unless you want to wait a long time for your purchase.

Products used:
Patio Set

Service
Value
Shipping
Returns
Quality
Thumbnail of user gaylep19
1 review
1 helpful vote
April 1st, 2019

I ordered a wicker patio set with initial shipment scheduled for 4/23/19. A week later, I receive an email that shipment was going to be extended and scheduled for 5/2/19. I called and asked if I could cancel the order and the answer was, "Sorry, this is a custom order and you can only cancel within 24 hours of order placement". I pressed the representative to look deeper into cancelling and he called back and stated that I could refuse the delivery and they would credit my credit card minus shipping & delivery AND 20% restocking fee! UPDATE: Called the company again and there are no notes on my order that I previously called and talked to the rep. Today the rep states that the furniture was shipped from manufacturer to carrier and it would be inspected for several days and within two weeks they would call me to schedule delivery! A lot of good that does me when the event that I needed it for will be in a few days! I told the rep that I called my credit card company, she puts me on hold, then returns and says "we are no longer obligated to talk to you and so you'll have to call your credit card company". So bottom line is, the order I placed gave me an estimated ship date which was then changed after the 24 hour cancellation window. I try to cancel and the company says, "sorry, you approved the T&C's", I ask what recourse I have they say, "we'll charge you a restocking fee of 20% plus shipping & handling", I call the credit card company and PatioLiving then says, "sorry, we cannot talk to you anymore". UPDATE: I received the furniture and it is BEAUTIFUL! We absolutely love it! I wish we could of had a less stressful experience but the furniture is beautiful.

Thumbnail of user mikearias3
1 review
0 helpful votes
May 30th, 2023

False claim on website - At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers.

FALSE - I'm 40 days in process without resolution

All returns and exchanges are subject to applicable return shipping fees. Orders over $1,000 are subject to a 15% restocking fee;

False claim on website - I had an order for $996 and they want to charge me restocking and return fee of $500

4/19 - I ordered 4 Treasure Garden Aluminum umbrellas, spent $1,000, to get quality umbrellas, did not expect poor customer service
5/1 – umbrellas arrived, 11 days later, color did not look anything like sample on website, so wanted to return
5/3 – Called Customer Service, not very helpful on what specific Returns process is or specific dates
5/5 – Emailed customer service – "waiting on returns authorization from vendor" - Patio living has No ownership of what they sold or the customer service, they are at the mercy of their vendor policies
5/8 – Emailed Customer service – No response
5/16 – Emailed customer service – Still waiting on vendor authorization. No proactive follow up on the problem or resolution from Patio living at all… you're on your own. Furthermore, that did not stop numerous emails from Patio Living asking me how my experience was, at least 6 emails' so far
5/25 – still no follow up from Patio Living 35 days into the process the sun is beating down
5/30 - patio livings want $500 in fees to return $1,000 worth of goods - don't want returns tactic to discourage returns. Don't order from patio living to avoid this returns nightmare

Products used:
patio umbrella

Service
Value
Shipping
Returns
Quality
Thumbnail of user karinl32
3 reviews
0 helpful votes
July 21st, 2022

I purchased my Woodard patio furniture from Patio Living almost a year ago... It took months for the furniture to arrive and when it did the wrought iron dining table came with only two legs (not the four legs needed)... Months later and I still do not have four legs. PatioLiving just keeps blaming their vendor and does not care about customer satisfaction. I would never order from them again.

Tip for consumers:
Terrble customer experience. Dining table sent with only 2 legs. Months later still have two legs and no usable dining table. Patio Living literally does not care about their customers.

Products used:
Woodard wrought iron patio furniture...dining table and chairs and chaise lounges.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katw77
1 review
3 helpful votes
October 17th, 2021

Placed order in April (they set expectation of 14-16 weeks) zero update until I proactively reached out inquiring bc it was past 16 weeks - then delivery magically appeared a week later. My other order placed in May have not seen or had any response from company. Lesson learned - must be squeeky wheel to get grease with this company. I ordered local to support local but clearly not worth the squeeze - their orders come from China regardless of ordering local.

Tip for consumers:
don't expect your merchandise for 20+ weeks and don't expect company to proactively reach out to let yoo know about your order - you have to stay on them.

Service
Value
Shipping
Quality
Thumbnail of user pb317
1 review
0 helpful votes
July 5th, 2022

Their 'conditional' return policy means they will accept returns at their discretion.

Translation: They will find every excuse to avoid accepting a return and issuing a refund.

Please don't make the same mistake that we did. Item arrived deformed, no refund.

Products used:
None, product arrived broken.

Thumbnail of user jena234
1 review
0 helpful votes
September 13th, 2021

We have been getting the run around for months regarding the delivery status of our order. We are tired of being lied to. They won't let us cancel without deducting a restocking charge - on an order that hadn't even been fulfilled! They have our money (thousands of dollars!) and we don't have our furniture. We never get to actually speak to anyone who knows what's going on. We are filling a complaint with the BBB and considering legal action.

Service
Thumbnail of user dsilb
1 review
1 helpful vote
August 11th, 2023

We purchased a table and were given a shipping date. The company didn't even come close to living up to that timeline and when we called (numerous times) to complain, they just referred us to the shipper. Eventually (2 MONTHS!) we received the table. It was severely damaged in the shipping - a corner was so badly dented, the leg on that corner could not be attached. We immediately (day after delivery) filed a return claim - they made us go through several days of picture taking and back and forth before agreeing to have the shipper return for the damaged goods. THEY REFUSE TO REFUND our money until the table arrives back at their warehouse and is reviewed in person despite ample photographic evidence. We are now STILL waiting for the shipper to pick up the damaged table and out nearly $1000 in the mean time. AVOID PATIO LIVING at all cost, regardless of how good you think the pricing maybe, and I would also avoid AGS shipping.

Products used:
none - returning ALL

Thumbnail of user johnr2981
1 review
5 helpful votes
November 27th, 2020

List products as in stock that they cannot provide. Fully aware that supply chains have been disrupted by the global pandemic. However, a responsible seller would not make it appear they had items in stock they cannot ship for 6 months. That is not ethical. They then went on to blame their suppliers. I suggest you avoid this business its all costs. If you don't have items to sell, you don't take people money. It is that simple.

Thumbnail of user beverlys299
1 review
7 helpful votes
August 1st, 2020

I ordered a simple mesh patio table back in early May. No chairs just a round table. It is August, never received after promises from Patio Furniture. Told one excuse after another. They've had my money for three months and no table. Frustrating to have to keep calling to inquire when my table will ship. Obviously they can't fulfill my order. Finally had to cancel since they can't produce. Won't shop there ever again. By the way, ordered another table elsewhere and received, no issues.

Thumbnail of user amyg569
1 review
6 helpful votes
July 29th, 2020

I ordered replacement cushions in May and was given a June delivery date. Soon after placing my order I received an update saying my order would ship 7/8. No problem but since then, I have emailed, called and online chatted with no response. I understand delays but no communication after multiple attempts over 3 weeks is unacceptable. Unfortunately, I have already paid and will now have to dispute with my credit card and legally. Very disappointing!

Thumbnail of user donh401
1 review
4 helpful votes
October 16th, 2020

A manager at Patio Living just told me there is nothing she can do to get us our order which was placed and paid for 10 weeks ago, and which was promised to arrive within four weeks. She said because of factory issues, she could not provide any information about if and when the order would ship. She also said there was no way she could check with the factory to confirm a date, We have missed the outdoor season entirely waiting for our shipment. The manager offered no apology. We have cancelled our order.

Thumbnail of user johnd2335
1 review
1 helpful vote
May 2nd, 2019

Ordered two of the same item and they sent one correct and one wrong. Contacted Customer Service two weeks ago and still don't have an RMA for the incorrect item much less what I ordered. They wanted a picture of the wrong item, sent that. They claim that they can't get an RMA from the manufacture (I don't know if they stock anything), how is that my issue? All I want is the correct item that I paid for. I think I have 6-10 emails over two weeks with them. It is crazy land. I don't know how they are in business to be honest. I will have to charge this back with Visa and explain to them my story. My advise is stay away. If you have any problems with your order, good luck.

Service
Shipping
Returns
Thumbnail of user kathrynf110
1 review
6 helpful votes
July 2nd, 2020

We received a large table and six chairs. We checked for damages prior to assembly. Unfortunately, the table was welded incorrectly causing it to no be level. We contacted them first via phone, hour long wait with nobody ever picking up. Then, after two weeks of sending out email, they contacted us completely ignoring out inquiry. They suggested that we return the five-foot long table and pay the expense. There customer service stinks, especially given the money we spent. You are much better off going through a dealer. Just awful

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