How easy is it to get a hold of customer service at Polywood Furniture?

asked by George E. on 7/9/20

9 Answers
Thumbnail of user traceyf87

Not easy. Phone number no longer manned so no answer. 3 day turn around on emails false I haven't gotten a response in over a month. Chat feature does not work. What else can you do!

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Thumbnail of user lindas2457

Don't bother trying! Email is the only way to contact them and they don't respond.

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Thumbnail of user greggc54

Have tried multiple times and can't get hold of anyone either on the phone or by email... would suggest you look elsewhere for furniture

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Thumbnail of user cindyj219

Absolutely impossible! They never answer their phone, you only get a recorded message!

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Thumbnail of user susies103

It is absolutely impossible to get a hold of customer service!

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Thumbnail of user ronh614

Almost impossible. When I did get throughtalking weeks hereit was automated and irrelevant and infuriating! Maybe the worst I've ever encountered.

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Thumbnail of user km774

Very difficult. No customer service at polywood-furniture

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Thumbnail of user jimm1539

My experience with Polywood customer service (Rosie) had been abysmal. I have been working on ordering and subsequently getting my refund on the order for 6 months now (06/20 - 12/20).

Helpful  (0)
Thumbnail of user pamt145

Ordered and paid for outdoor furniture in May 2020. Have corresponded by email repeatedly and keep getting put off. Finally asked for my money back in September. Keep being told it's being referred to Accounting. I've now seen similar reviews. I recommend not sending this company your money. It's clearly crooked.

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