• SALVEX

SALVEX

Overview

SALVEX has a rating of 2.37 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. SALVEX ranks 605th among Marketplace sites.

  • Service
    12
  • Value
    10
  • Shipping
    9
  • Returns
    9
  • Quality
    11

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
1
Negative
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We wired the money to Salvex but found out that the lot we had won was not available.
How would you rate SALVEX?
Top Positive Review

“The process is quick and staff are helpful.”

Otaki L.
3/24/20

Salvex always help me sell my company's surplus. Never had any problem with them. The process is quick and staff are helpful.

Top Critical Review

“Simply a scam”

BRADLEY G.
6/1/22

I "Bought" an item from them, sent a wire, then was told it was "lost" and they issued me a "salvex credit". I'm curious how they manage to rationalize their actions.

Reviews (50)

Rating

Timeframe

Other

Reviews that mention popular keywords

money (11)
Thumbnail of user benk812
1 review
0 helpful votes
March 6th, 2024

I paid them 32k for an excavator and now I can't get the release on the equipment. Phone number has been disconnected. No answer at their office line. Bogus emails stating they have to check with their accounting department. It's a total scam and I will be taking immediate legal action. These people are bad bad news

Service
Quality
Thumbnail of user patrickk986
1 review
0 helpful votes
March 6th, 2024

One our customers recommended Salvex to us. We saw a great lot option amd placed a bid. I received notice that our company came in the highest. Miguel was the trader on record. His phone rang out yesterday and is disconnected today. The main office line also doesn't have anyone monitoring the calls and just rings. We emailed both Miguel and the main company email with 0 response. Combined with the reviews I have seen about issues with delivery and payment, I am starting to regret attempting to purchase anything from this company.

Products used:
Honeywell aviation parts lot auction

Service
Thumbnail of user bradleyg180
1 review
5 helpful votes
June 1st, 2022
Verified purchase

I "Bought" an item from them, sent a wire, then was told it was "lost" and they issued me a "salvex credit". I'm curious how they manage to rationalize their actions.

Tip for consumers:
AVOID AT ALL COST!

Service
Value
Shipping
Returns
Quality
Thumbnail of user miguelg120
1 review
7 helpful votes
January 21st, 2020

I ordered car door panels so far they are not able to provide an address. Keep your money and do not buy from this people

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user daryoshm
1 review
11 helpful votes
April 29th, 2020
• Updated review

After posting a very clear review that SALVEX is stealing our company money and will never respond, SALVEX reacts on our review that they solved the issue?! THEY NEVER TOOK CONTACT WITH OUR COMPANY AND REFUSE YO HAVE ANY CONTACT AT OUR CALLS OR EMAILS.
THIS CHEATING COMPANY HAS TO BE ABANDONED FROM THE INTERNET
PLEASE DO NOT SEND ANY MONEY TO THIS CRIMINAL ORGANISATION

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This case was investigated and the issue was resolved.

A fraudulent company!
April 8th, 2020
• Previous review

In the ordering fase they call you daily very friendly very helpful!
Once you received their invoice for pre payment they call you more than 3 times a day for the payment.
Once you have paid and their seller cannot deliver, and cancelling the delivery they do not answer your calls, emails or you get misty answers.
For weeks they promise you to pay back. Even they check your bank number and make a speed booking blalblablabla. At the end you don not get your money back and the head office in Houston does not respond. They simply take your money. Please do not send any money to this fraudulent company!

Thumbnail of user aveb1
1 review
5 helpful votes
February 25th, 2021

A TOTALLY IRRESPOSIBLE AND FRAUD COMPANY, YOU CAN BID ON LOTS BUT NO RESPONSES, THE TRADERS WONT CALL YOU OR RESPOND TO YOUR CALLS, OPERATOR WONT CONNECT YOU OR GIVE OUT NAMES, VERY SECRETIVE THIEVES LIKE BEHAVIOR, THE COMPANY IS RUN LIKE CHICKEN
WITH HEAD CUT OFF, VERY DISAPPOINTED, FAKE SALES AND ASSETS.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Could you please provide us with more information so that we can investigate this case. Please send us the listing number along with all information you have to onlinesales@salvex.com. We want to make sure everything is resolved. We appreciate your cooperation.

Thumbnail of user eppm
1 review
1 helpful vote
October 13th, 2023

Salvex is stealing your money with new modern fashion, they focus on collecting money only, trust reading zero

Service
Value
Shipping
Returns
Quality
Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

We value our customers' experiences and are always ready to address any concerns. However, your anonymous review lacks detail, making it difficult for us to verify its authenticity and respond effectively. For a more constructive resolution, we encourage you to contact us directly at sales@salvex.com so that we can address your concerns.

Thumbnail of user mikep206
1 review
19 helpful votes
February 11th, 2021
• Updated review

Salvex says the issue was resolved Yet the issue in question was from 2014 and we NEVER heard from them until this day. CROOKS & LIARS! TRASH!

Service
Value
Shipping
Returns
Quality
Chances of a GOOD experience dealing with Salvex 15%
March 4th, 2017
• Previous review

My company purchased a trailer load of what was portrayed to be Coffee K-Cups along with what was supposed to be Genuine K-Cup Pod drawers/stands.

We got the Counterfeit draws (Made in China) and NO K-Cups at all!

Try to reconcile with these scumbags... Forget it!

How much did i lose with Salvex?... 18K!

UPDATE: 2/11/2021 Just came on here and noticed SALVEX said the issue was investigated. Salvex, This issue was from 2014! Stop Lying you Crooks! We never heard from you since 2014!

Tip for consumers:
Don't!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephh1813
1 review
2 helpful votes
October 10th, 2022

First thier new website is a mess, on my dashboard it says I'm bidder #4 on the item page it says I'm bidder # 1 so something has to be fixed.
I have bid on items for a long time in fact some items I bid on 2 years ago are still on the site, a few times I bid on something and 4-5 months go by then they contact you and say hey you won we sent you an invoice, I tell them I no longer intrested in that product, they say that will be a mark against you, WTF should be a mark against them, anyway I'm trying to bid on unclaimed cargo with Raquel, horrible communicator but I'm bidding against my better judgement tho no pictures and no real discription I do however make it clear if I'm winning bid I want to inspect BEFORE I send any money, tho I don't understand how a creditable company could do an auction like that, ALSO I was top bid when the auction ended, no call, no email, they just relisted the auction! I emailed Raqual look, I understand they want more, send me pictures, a discription, what they want and maybe we could work out a deal, crickets. I buy a trailer load a week of product so it's not like I'm a novice, so is this company dishonest or just don't give a crap?

Thumbnail of user otakil
1 review
9 helpful votes
March 24th, 2020

Salvex always help me sell my company's surplus. Never had any problem with them. The process is quick and staff are helpful.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Otaki, thank you for your feedback. We are happy to know about your great experience with us. We hope to hear from you soon.

Thumbnail of user jayf105
1 review
8 helpful votes
June 12th, 2019

Paid Promptly, Received wrong merchandise, Was suppose to send me again the correct ones, never did. Trying to get refunded but no response. Had to pay extra for the warehouse to keep the goods. Horrible Experience. Taking legal action,

DO NOT DEAL WITH THEM

Thumbnail of user charliew54
SALVEX I. – SALVEX Rep

Hello Jay,
We are sorry to hear about your negative experience with Salvex. Could you please provide us with more information so we can investigate this further at onlinesales@salvex.com. We want to make sure everything is resolved. Thanks.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user joes1103
1 review
8 helpful votes
July 15th, 2019

Wired money for an item that I won. Item did not exist, multiple calls and emails, lies and now no response. Call Harris County DA's office, working on multiple charges from multiple victims of Salvex

Thumbnail of user charliew54
SALVEX I. – SALVEX Rep

Hello Joe,
We are sorry to hear about your negative experience with Salvex. Could you please provide us with more information so we can investigate this further at onlinesales@salvex.com. We want to make sure everything is resolved. Thanks.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user rickyd36
1 review
20 helpful votes
May 9th, 2019

These people scammed me for over $5,000. Never again working with them. Do not ever send them a single dime, initially they will do what they can to win your trust and once you make your offer and you have won they then inform you someone else is on high side asking you to raise your bid, at the end they just ask for advance which is never to be returned.

Thumbnail of user charliew54
SALVEX I. – SALVEX Rep

Hello Ricky,
We are sorry to hear about your negative experience with Salvex. Could you please provide us with more information so we can investigate this further at onlinesales@salvex.com. We want to make sure everything is resolved. Thanks.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user robb215
1 review
9 helpful votes
May 15th, 2019

Do not deal with them. They will take your money and leave you hanging. If you are new then they will tell you that they do 1000 of transactions and 1 or 2 can go sour or they will tell you that those bad review is made by the people who do not know how to do business. I heard all those line. But after put my money in they didn't give my product. All of a sudden every stop responding me. The accounting Lady is very rude. Before taking the money all of them pick my phone first time I called. But After take the money, all of a sudden she was too busy to talk. FYI i think all the good review made them to deiute the bad reviews. Also later on they offer my credit on my account which I don't want.

Thumbnail of user charliew54
SALVEX I. – SALVEX Rep

Hello Rob,
We are sorry to hear about your negative experience with Salvex. Could you please provide us with more information so we can investigate this further at onlinesales@salvex.com. We want to make sure everything is resolved. Thanks.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user paulos74
1 review
1 helpful vote
April 2nd, 2021

All went excellently. Smooth, quick and professional. Everyone was great.

They were very patient with me due to some trouble with my insured and the shipper. I will be using their services again when needed.

Tip for consumers:
Sometimes salvex e-mails goes to the junk box, makes sure to always check it.

Products used:
Auto parts.

Service
Value
Returns
Quality
Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Thank you for sharing your experience with Salvex, Paulo. Looking forward to hear from you soon.

Thumbnail of user bettyb93
1 review
23 helpful votes
July 30th, 2017

I actually sale material all over the world and I decided the post material on salvex site
Hey if truly given us the Run around
They sold our material To a guy and he wire transfer them $6500 they negotiated with us to $3500 we still haven't received our money therefore the client has not received his goods
And we can't get Southwicks to technical folks this is called wire fraud this is not small claims court stuff we won't settle in small claims court we are going to the FBI the state of Texas and the police department
Wish us luck
Stay away from them
Sincerely WWRs Inc

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user anna.o
1 review
2 helpful votes
April 4th, 2023
• Updated review

After several reviews we have gotten our refunds back. Problem resolved, in my opinion it took longer and extreme measures but it happened.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Thanks for your review, glad we were able to clarify that the refund had already been sent to your company within our 30 day refund policy. While Salvex encourages our buyers to arrange for inspections and conduct their own due diligence, sometimes shortages happen. In such cases Salvex will make sure to adjust the price to reflect the quantity purchased. We look forward to assisting you to identify recovered assets for your company's needs on our global marketplace.

SCAM!
March 31st, 2023
• Previous review

This company effectively owes us $3,600.00. Terrible service, an drawn out email with them basically ignoring our request for a refund or blatantly lying. I do not recommend, if I could I would provide a negative star review!

Products used:
Several items that we did not received and have not gotten a refund for.

Thumbnail of user laylas29
1 review
12 helpful votes
May 1st, 2020

I discovered Salvex a few months ago and I did not stop using since then. You can find all kinds of salvage and surplus for a really good price. The deals went smooth and their customer service is great.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Layla, thank you for your for sharing you experience with us. Looking forward to doing business with you again.

Thumbnail of user johnj337
1 review
20 helpful votes
January 2nd, 2017

Our company had a very bad experience with Salvex. They ripped us off with misleading information so we left unfavorable reviews and our experience on several sites a couple years ago. Within the past week the CEO of Salvex left us retaliation reviews nearly 2 years later after the incident we assume after seeing the reviews we left him. The problem with the CEO is that he had nothing to do with the incident. He could have called us personally to make things better or right but instead retaliated. This goes to say a lot about this company. We made the mistake not to look Salvex Inc up prior to doing business with them as they have some of the worst ratings we have seen by a business and have had a F by the better business bureau. We have 100 percent ratings on ebay, amazon, yelp, google my business, google plus and facebook until CEO of Salvex decided to retaliate. This is our experience with Salvex Inc.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user paveln4
1 review
12 helpful votes
February 9th, 2018

I don't recommend this company to anyone.
After I win the auction they don't answer my phone calls and emails.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user albertoa22
1 review
16 helpful votes
March 9th, 2017

IN DECEMBER 2015 I BOUGHT TWO CHILLERS FOR $10,000 USD, AFTER TWO WEEKS AND EXTRA $5,000 IN FREIGHT AND EXPENSES I LEARN THAT BOTH CHILLERS ARE SCRAP AND NEVER WORKED, SINCE THEN I'M TRYING TO SOLVE THIS WITH SALVEX, INCLUDING JOSE GARCIA, ANA THE ACCOUTING AND CHARLIE THE CEO WITHOUT ANY SUCCESS TO GET MY MONEY BACK!
FOR SURE I WILL BRING THEM TO THE SMALL COURT CLAIMS

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

Thumbnail of user jonasp27
4 reviews
2 helpful votes
June 20th, 2022

La tramitación del pedido y la entrega son muy rápidas. He comprado en esta tienda más de una vez. Excelente servicio y calidad. Hasta ahora todo ha ido sobre cinco. Muy contento con el diseño de la página web, es cómodo y fácil de elegir la mercancía.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Jonas, thank you for your for sharing you experience with us. Looking forward to doing business with you again.

Thumbnail of user larryp426
1 review
1 helpful vote
December 17th, 2020

We bought this lot of surplus chemical items that was sitting in Mexico and it was the perfect fit for a project we were carrying out. It's a good way to save money and also contribute to sustainability purposes (as these chemicals were previously meant for disposal). Traders willing to help.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Thank you for sharing your experience with Salvex, Larry. Looking forward to hear from you soon.

Thumbnail of user dharmikshah.2012
1 review
0 helpful votes
July 13th, 2023
Verified purchase

Deal worked out fine it was good experience dealing with Salvex.
If you do your due diligence on the deals it will be worth it

Tip for consumers:
Will look for good deals

Products used:
Cellphone accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

Thank you for sharing your feedback, Dharmik.

Thumbnail of user brianh614
1 review
11 helpful votes
December 11th, 2018

The company did not deliver on multiple purchases
Original purchase 2016 after persistent calls and emails the company finally acknowledge the non delivery of the equipment. Then, the company had given a credit and then they even took that away because of no activity. This is unacceptable I haven't been able to receive a refund of credit for years now No one in these reviews will ever see this money.
I Sent letters had an attorney send a letter, nothing has worked. We need a Class action lawsuit to be filed I will donate my proceeds as would multiple others I know. Steer clear of this scam crapshoot of getting your stuff or your money! There next strategy is to respond and then you can't see the customer's response to there post here. The fact is everyone on these post has been chasing them to get money back or what they purchased. They then comment on here making it look like they don't know and you can't see our responses to them or all our back-up data to back up our complaint. SCAM SCAM SCAM THEY SAY RESOLVED THEY THINK NOTHING HAPPENING AND THEY CAN JUST PUT ANYTHING THEY WANT ON RESPONSE SO THEY LOOK GOOD. STILL OUT MY MONEY AND MY CREDIT! DON"T FALL FOR FAKE REVIEWS THEY ARE MOSTLY EMPLOYYEE REVIEWS.

Thumbnail of user charliew54
SALVEX I. – SALVEX Rep

Hello Brian,
We are sorry to hear about your negative experience with Salvex. Could you please provide us with more information so we can investigate this further at onlinesales@salvex.com. We want to make sure everything is resolved. Thanks.

Thumbnail of user resolutiont
Salvex G. – SALVEX Rep

This issue was investigated and resolved. Thank you for your patience.

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From the business

Salvex is a global auction platform that handles the sale of surplus, salvage, scrap, damaged, bankrupt inventories for asset recovery, insurance, transportation, manufacturing, oil and gas industries.

Business History

The founder, Charlie Wilson, has been dedicated for 30 years finding solutions in the circular economy through repurposing commercial assets. Putting social responsibility in front of profit has been our mission since 1990. Salvex implements sustainable procurement programs at global organizations by identifying and efficiently redeploying underutilized assets.

Company Representative

Thumbnail of user resolutiont
Salvex G.
Usually responds not within the first month

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