How easy is it to get a hold of customer service at Sam's Club?

asked by Stephen V. on 10/12/19

6 Answers
Thumbnail of user anhb13

IN the store - no problem, it was correct answer.
If you are not, try to chat. You can wait a little - not too long, however, you will get help from an associate.

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Thumbnail of user daniels2658

In the store... no problem
If you call on the phone... you may get someone... but no resullts of follow up

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Thumbnail of user dc234

Sam's Club customer service is kind-of difficult to get a hold of someone on the phone. They are typically overwhelmed with in-person customers at the store. Typically if the hold time is more than 3 minutes, I call back later and get right through without much issue.

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Thumbnail of user dannys240

I waited on the phone for over an hour when I told the woman what I wanted she hung up on me.

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Thumbnail of user charlesh1146

Like anywhere else, they only answer programmed questions

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Thumbnail of user sheliaw16

I have had great experience with Sam's customer service.

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