We are sorry you have all had difficulty in contacting us in the past. We have undergone a management restructure and overhauled our operating policies to ensure the best customer experience possible. As part of this you can contact us on our live chat, where we aim to answer all messages with in 5 minutes. This is accessible through your booking confirmation or on our website. Alternatively you can drop us an email at support_team@shift.online.

Impossible because there is no customer helpline on the their website. It's simply inconceivable that such a company is allowed to operate in the UK considering the awful way it treats paying customers.

Absolute ridiculous. Can't get a hold of anyone. When speaking on online chat they don't give you managers details to get things resolved. Scam company.

Don't bother calling them... They don't answer... You'll end up wasting your time... I had to call atleast 5 times to get hold of them once... Pathetic

Extremely difficult - I'm still waiting on my refund