• Super.com

Super.com

Overview

Super.com has a consumer rating of 3.33 stars from 1,823 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 13th among Plane Tickets sites.

Proactively asks for customer feedback

This company responds to reviews on average within 25 days

Positive reviews (last 12 months): 60%
Positive
805
Neutral
7
Negative
529
339
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service and airport shuttle to airport
  • I literally chose to purchase from the travel site that had the least expensive price for our desired hotel room.

Critical highlights

  • What would've happened if we didn't have another credit card with another thousand dollars on it?
  • Got a confirmation number and everything, too bad it didn't actually get to the hotel!
How would you rate Super.com?
Top Positive Review

“First time user”

John R.
1/3/24

First time I've had the pleasure of using Super.com for booking my holiday accommodation and I'm absolutely delighted that I chose to take the plunge and use a company I'd never previously heard of. Everything about my experience is positive. Booking was seamless, communication excellent, so what's not to like. Will certainly be using again and will recommend to my family and friends.

Top Critical Review

“Worst booking agency ever! Steer clear of the best of the best!”

CEM H.
1/16/24

The same room was offered at two different prices. For $1 more I could book a fully refundable room. I had to cancel my reservation. It stated that my reservation was not refundable. There is no link to connect to someone to help with the cancelation. Their automated phone line puts you in a never-ending loop. Poorly managed company. Avoid using them!

Reviews (1,823)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (92) confirmation number (30) customer service (283) hotel room (82) front desk (46)
Thumbnail of user johnr7053
1 review
1 helpful vote
January 3rd, 2024
Verified purchase

First time I've had the pleasure of using Super.com for booking my holiday accommodation and I'm absolutely delighted that I chose to take the plunge and use a company I'd never previously heard of.
Everything about my experience is positive.
Booking was seamless, communication excellent, so what's not to like.
Will certainly be using again and will recommend to my family and friends.

Thumbnail of user cindys1891
1 review
0 helpful votes
February 11th, 2024
Verified purchase

Found super.com through kayak.com. They had the best prices out of all the sites by far! When there was a price drop, I was notified and it was easy to cancel my reservation and rebook it at the lower rate. Our hotel stay was exactly as we booked and a great hotel and deal. Beds were comfortable, we slept amazing! Will definitely use your site again and recommend!

Thumbnail of user donm675
1 review
54 helpful votes
June 24th, 2021

Switch and Bait Company. If you see any SnapTravel cheap prices on google. Your wasting your time. Do not use them! Customer service reads from scripts and copy & paste type of company. Their excuse for false advertisement is dynamics in pricing. Which I was in the hotel lobby. Once you have clicked on them, the prices changed. The only thing you'll receive is a next day $20 credit for a $109 room. Not worth it folks

Do not Believe any positive reviews - You've been warned.

Products used:
Do not use this company you have been warned

Service
Value
Returns
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi, apologies for that! Hotel prices are dynamic and subject to change. If the page is refreshed then unfortunately the rate may no longer be secured and will be updated to the new rate. That is why we encourage users to stay on the current page and wait for the confirmation, let us know if you need anything else, thanks!

Thumbnail of user cemhousing
1 review
2 helpful votes
January 16th, 2024

The same room was offered at two different prices. For $1 more I could book a fully refundable room. I had to cancel my reservation. It stated that my reservation was not refundable. There is no link to connect to someone to help with the cancelation. Their automated phone line puts you in a never-ending loop. Poorly managed company. Avoid using them!

Tip for consumers:
Misleading, no customer support.

Products used:
Hotel booking.

Service
Value
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

We are sorry that you had trouble with the cancellation of your stay.

Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.

Whenever you require assistance, please don't hesitate to contact us promptly. Our 24/7 live agents are ready and willing to help. You can find all our contact details on both the app and the website:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

We hope we have clarified your doubts and concerns.

Thumbnail of user nysshac
1 review
0 helpful votes
December 18th, 2023
Verified purchase

I loved they had the best pricing.
It was so simple to book, I received texts and emails (for anyone being sneaking make sure your watching the first confirmation communication will not be the last lol) which in my case eased my mind so I didn't have to call and double check nothing. Booked online, showed up and was in my room within 5 minutes no lie... will definitely use this site everytime if they keep these prices.

Thumbnail of user isaacp76
1 review
51 helpful votes
June 1st, 2021

Don't book with them, don't trust any confirmation.
Booking not found at the hotel for discrepancies in the rate.
Based on your binding confirmation reveived, we have traveled today 50 miles to the hotel and waited several hours. And after contacting the urgent care team, they have just cancelled our «non refundable» booking without our consent.
Absolutely not acceptable.

Tip for consumers:
Don't book with them

Service
Value
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi there, we're sorry for the inconvenience caused. We know that this is not an ideal customer experience and will work diligently to find a solution. We will need to investigate this issue further, and since we are unable to identify your booking through the information in this review, please type ‘agent’ in your chat thread, where one of our agents will be happy to assist you further with your issue. Thank you!

Thumbnail of user lizziec23
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Great price super easy to book, hoping everything else goes as smoothly, as we're attending a special family birthday nearby.
Thanks so much

Thumbnail of user nolenea
1 review
2 helpful votes
December 5th, 2023
Verified purchase

Found this site via a travel search engine and was initially unsure as hadn't heard of them. However, booking went smoothly and I secured the best price around when I booked by a lot! Emails and WhatsApp messages were really informative and helpful, and checking in at the Hilton was easy. Plus, I shared my discount code for booking with a friend who also used their site and likewise had a similar smooth experience. Definitely would book via super.com again

Thumbnail of user skaggsl
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Website name is very sketchy but i took a chance and everything turned out great. They had the best price on the market by a decent margin.

Thumbnail of user rebeccae582
1 review
1 helpful vote
October 16th, 2021

Trying to make up for the bad review. I gave it to this company. Thinking it was another but it was just an affiliation.

Products used:
none

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Thanks for reaching out. We’re sorry that you have that perception about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

Thumbnail of user kevink1753
1 review
15 helpful votes
October 19th, 2021

Rate a bit below everyone else, with reasonable tax amount, showed in Google travel search, but clicking through yielded this message: "rate no longer available." Then was offered same rate as other sites with a 40% upcharge labeled as "tax"... Eventually went through older established travel site that showed a higher rate to start, but with a normal tax rate. Total charge came to well below Snaptravel total. Won't waste my time again.

Products used:
Hotel room

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi there, the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates, but have no control over price fluctuations. The taxes and fees that you see in your confirmation voucher are comprised of applicable local taxes & service fees. While charging fees is necessary for running a business, we do try to keep them as low as possible to provide our customers with the best rates.

Thumbnail of user davids11805
1 review
1 helpful vote
February 26th, 2024
Verified purchase

I used Super.com to book Dreams at Playa Mujeres. The advertised rate from Hyatt and from the hotel directly was quite high! I looked up alternative options and came across Super.com. The price was approximately 50% of the normal rate and I thought "wow! I hope this is legit". I decided to book it. Not only was it legit, but when I checked in I was taken to the Preferred Lounge and had access to all of the "Preferred" amenities. It was really a special treat! I will absolutely use Super.com again when I travel. Wonderful!

Thumbnail of user jeffb1597
1 review
10 helpful votes
August 24th, 2021

I have a family emergency. As it says on the site, each case was to be evaluated on its merit.

The service person I worked with dismissed my circumstances like they were not important enough to even consider.

While one may get the best rate when it comes time to where you have a problem, this is not the travel service you want to rely on.

Very frustrating and extremely disappointing experience. I do not recommend this travel service to anyone.

Service
Value
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi there, thanks for reaching out to us and we’re sorry to hear about your negative experience. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.

Thumbnail of user kayj227
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Everything down to the special instructions was met with perfection.

Hotel staff were friendly and top notch!

Thank you!

Tip for consumers:
Highly recommend them

Products used:
Full refund of upgraded for it.

Service
Value
Quality
Thumbnail of user rhondas751
1 review
11 helpful votes
September 2nd, 2022

Thought I was booking online direct at hotel. Has exact pics. Immediately charged me and I thought it seemed way overpriced. Went to check out and asked for itemized statement. The statement was $75 less than was snap travel charged me. Asked hotel why and they said it was booked thru Expedia. I never use Expedia. My confirmation number from snap travel wasn't even a light one the hotel could pull up. I can't contact snap travel to inquire

Tip for consumers:
DO NOT SCAM

Products used:
Hotel

Service
Value
Returns
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Thank you for reaching out.

We are truly sorry to hear how you feel about our service.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Thumbnail of user jamesp5166
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

Stayed at The Manhattan at Times Square. Pleasant greeting from the hotel desk clerk allowing us to check in early. Room was ok, with some minor blemishes. We mentioned the different problems with the front desk on our check out & we were credited a $40 refund. All in all we'd use this again for another trip in the future.

Thumbnail of user marx.elliot
1 review
0 helpful votes
December 1st, 2023
Verified purchase

I did a Google Search and got the best price by far! I would just beware for anybody using this that there are lots of extras they tack on like paying for a full refund, request for tip. It's alright the business is legit. I'll give it a try and if all goes well I'll start tipping.

Products used:
Travel services

Service
Value
Quality
Thumbnail of user naureenh
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I had a good experience booking with you guys. Check in was very smooth. Everything was wonderful. Thank.

Thumbnail of user adaml851
1 review
0 helpful votes
June 14th, 2022

Appreciated the service had a wonderful trip very satisfiedGetting ready to schedule my next trip and many others in the future

Service
Value
Shipping
Returns
Thumbnail of user davidm9964
1 review
0 helpful votes
September 5th, 2023
Verified purchase

Super had the best rates at a great hotel. They kept me informed and also offered discounts on additional nights. Great service!

Thumbnail of user kcs153
1 review
1 helpful vote
November 12th, 2023

Amazingly easy platform to use as a first timer! And I feel I have got very attractive rates for my room booking! I will surely be back for my future travels! And so will my friends.

Service
Value
Quality
Thumbnail of user em626cali
1 review
1 helpful vote
February 16th, 2024

Companies like this should not exist. Sad how u guys try to screw over customers. Booked a room threw website Hotel could not find reservation. So i had to pay again.

Tip for consumers:
NEVER USE THERE SERVICE!!!!

Products used:
Hotel

Service
Value
Returns
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hello Nene,

Thank you for bringing this to our attention.

Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.

We are investigating the details of your reservations at this time, especially regarding your concerns about the property not having your reservation. Our team is committed to resolving this efficiently. We'll keep you posted on progress!

Regards

Thumbnail of user pouriar
1 review
9 helpful votes
September 16th, 2021

I had the most horrific travel experience with these people. If you search for unpaid reviews, this company offers lower than average prices then after the deadline for refund is passed, they email you that they can not accommodate you due to some bogus reason that covers them. The refund process is extremely difficult, reaching their urgent care team is impossible (like literally). They left me without a hotel 1 day before my travel and also did not refund so now I am in a 6 weeks process of the dispute through my creditor and when I did that they emailed me that because of the dispute they can not refund me and I should wait for the process to be done.

I am still happy because they are people who took their hotel offer, showed up at the destination and had no reservation, and were left stranded, based on other bad reviews that I see.

Also even if you get another hotel in return it is usually much cheaper in an undesirable location. They are complete cheats.

Tip for consumers:
DO NOT USE THEM

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi there, we are sorry that you didn't feel supported in your most recent experience with our Support team. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.

Thumbnail of user sandrag2659
1 review
0 helpful votes
August 31st, 2023
Verified purchase

We booked our overstay accommodation at Glasgow Airport prior to flying. This company saved us a fortune, from online booking to checking in at hotel everything went smoothly. Would definitely recommend.

Thumbnail of user mfromportugalm
1 review
0 helpful votes
October 9th, 2023
Verified purchase

First of all, Super always has the best prices! For me, unbeatable comparing to any other website! Second, it's so easy to make a booking and it doesn't take more than 5 min!
An incredible website overall!

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From the business

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!

Company Representative

Thumbnail of user snaptravel
Super ✈.
Typically responds within 25 days

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