• Hinge

Hinge

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Overview

Hinge has a rating of 1.4 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hinge most frequently mention fake profiles problems. Hinge ranks 680th among Dating sites.

  • Service
    24
  • Value
    26
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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What reviewers want you to know

Positive highlights

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Critical highlights

  • What's the point in this app if I never get a message?
How would you rate Hinge?
Top Positive Review

“Don't waste your energy or $$$$”

Gwen S.
2/23/23

I'm a 62 year old young at heart, well kept woman in the lower mainland and there has been absolutely no potential on this site. No matches, no likes… Please don't waste your $$!

Top Critical Review

“Worst dating app I ever tried to use!”

Rabid B.
1/13/24

I got banned before I even finished filling out my profile. Literally banned within minutes of them clearing my payment. No reason, no excuse, nothing. Just "you violated our TOS". I filed an appeal and two weeks in nothing. Not even a refund. WTF? Stay away from this app. Is the only advise I can offer. I didn't even get to see if anyone was compatible. Complete waste of money. Use an alternative like Bumble... PS you can't even get a refund if you violate their TOS. You can't even find out why you violated their nebulous TOS. Total ripoff...

Reviews (66)

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Reviews that mention popular keywords

app (9)
Thumbnail of user rabidb1
1 review
3 helpful votes
January 13th, 2024

I got banned before I even finished filling out my profile. Literally banned within minutes of them clearing my payment. No reason, no excuse, nothing. Just "you violated our TOS". I filed an appeal and two weeks in nothing. Not even a refund. WTF? Stay away from this app. Is the only advise I can offer. I didn't even get to see if anyone was compatible. Complete waste of money. Use an alternative like Bumble... PS you can't even get a refund if you violate their TOS. You can't even find out why you violated their nebulous TOS. Total ripoff...

Tip for consumers:
Horrible appeal process

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Value
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Thumbnail of user grahamw227
2 reviews
3 helpful votes
December 18th, 2023

Not worth a $! Go with a site like J4Dream.com - they value their customers. They have been helpful to me quite a few times before the pandemic, now I'm just going back to it, because I learned my lesson: don't mess with success. It's very untypical for a dating site to be honest and legit these days, so if something works – let it well alone. They make it easy for the men keeping 5 to 1 men to women ratio; on the other hand they don't always accept new profiles. But now they do. So I will view it as a sign of destiny that Hinge banned my account. No more silly waste of money for me! Hinge customer support is awful; they are never on your side. I suspect Hinge is made and run for membership fees, that's why the number of fake profiles is terrifying there.
I was banned two days after I paid - Hinge just took my money and now they ignore me. I have never engaged in aggressive discourse or been lewd or disrespectful. They can ban you if you don't reply to new messages within a few days or if you reject someone.

Thumbnail of user alexb2042
1 review
0 helpful votes
March 16th, 2024

Attempted to delete account. No verification email was received to my email address. Contacted hellohinge to request permanent deletion to be told my account is banned? And I am to send passport to verify it's me this was in Dec 2023. Heard nothing since. Seeking legal action for unlawful data harbouring.

Thumbnail of user lol32
1 review
2 helpful votes
June 23rd, 2023

I paid $90 for a 6-month subscription. After using Hinge for seven weeks, I was suddenly disconnected from my account. I tried to restore it but haven't found real tech support other than the feedback page on the website. Someone wrote back to me with confirmation that my account was deleted, and they cannot help in case my number has been changed. No phone numbers to call to debate, no emails to file a claim, and still no refunds. Unacceptable.

Tip for consumers:
A lot of fake profiles, as well as fraudulent transactions.

Thumbnail of user jamesc7011
1 review
0 helpful votes
November 2nd, 2023

Not only refused to offer a refund despite offering one on their preset email chain. But I reported someone for having fake profile photos of a celebrity and I got banned. This lady who I called out clearly made a fake report about me and they didnt both to look that it came from someone with fake profile photos.

Tip for consumers:
Theyre vile for favouring female reports over male reports

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Value
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Thumbnail of user genew190
1 review
0 helpful votes
November 2nd, 2023

Well, when a site lists someone as "active today" and then their profile says, "I'm convinced 2022 will be a better year" and it's almost 2024...

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Value
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Thumbnail of user sd979
1 review
1 helpful vote
December 20th, 2023

As soon as you pay, you will start to be hounded to "upgrade" so you can be "seen better." It is deceptive to sell a platform without disclosing that you will only have access to part of it. I had only 3 matches in 4 months. Not worth my time or money.

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Value
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Thumbnail of user izzyo
2 reviews
9 helpful votes
April 3rd, 2023
Verified purchase

DO NOT WASTE YOUR $95.39 on a fake site. Probably affiliated with fraudulent Elite Singles. This practice should be illegal. I will dispute this charge.
Most profiles show the same cream colored lab dog and same voice on all recordings.

Value
Quality
Thumbnail of user christyh283
1 review
5 helpful votes
August 25th, 2022
Verified purchase

I unfortunately paid for the subscription once i realized you can't really do much on it until you pay. Then i found out that they pull certain profiles that are you "best matches" and you have to pay MORE to get a "rose" in order to let those people know you are interested. It's the definition of a SCAM. It's not "meant to be deleted" or they would give you a fair shot at seeing all your matches once you pay them too much in the first place!

Tip for consumers:
Just don’t subscribe to it unless you plan on paying an additional $30-$75 in order to be able to “like” the profiles that are your best matches.

Value
Quality
Thumbnail of user kmj7
1 review
13 helpful votes
January 30th, 2023
Verified purchase

The worst experience ever. I can't believe the amount of obviously FAKE and DEAD profiles of men. It starts you off with super good looking, polished men firing at you with "Hellos" and incessant texting. After about 2 weeks, all of that stops! Only weird, ugly, unattractive, blurry, unsophisticated types of men.The moment you suggest communicating off of the app, or if a guys asks what you're looking for (seriously?) you tell him a possibly wonderful relationship, he immediately deletes you from his list. It's hilarious! Hinge is riding the wave of "Gambling" apps. They get you hooked, then make you feel compelled to buy a Boost as they control how often your profile is being seen and of course, they're filtering in only horrible profiles of bad matches that has NOTHING to do with your preferences or entirely fake and dead profiles. It's pure BS! They should go out of business. Put an end to this horrible treatment of humans. Don't do it! Get out there and live your life. Your King is out there, you have to first get off of these disgusting money grabbing, time wasting, BS and heartless Dating Apps!

Tip for consumers:
Save yourself the time, aggravation and emotional stress and don't use Hinge to find love. Please, just trust that your person is out there for you. All you have to do is live your life! He/She will find you at the right time. Trust life, trust the Universe. Have fun and stay away from this dating app (or any dating app). I know it's hard to do in this day and age, however your sanity and well being is worth it! When it comes to dating apps, run the other way!

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Thumbnail of user lulum47
1 review
3 helpful votes
May 7th, 2023

I've been on Hinge for a few months and thought it was a good app. But in the past week I saw the same guy under 2 different names. Reported it to Hinge and they said they'd take cAre of it. Being whores for money they did absolutely nothing. The scammer is still on using different names and I reported him again. This time they're ignoring me. Watch out ladies, Hinge is NOT looking out for us!

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Thumbnail of user anthonys3025
1 review
1 helpful vote
September 1st, 2023

I was banned for no reason after just 10 days into a monthly subscription. When i protested they could not tell me why i was banned but wanted me to send personal picture I,D of my oassport or drivers License, which i will not do over the internet for a dating site. When i asked for a refund of my 20 days remaining i could get no answer. The worst thing is i cant get onto the site any longer to delete my profile and pictures which i think is a disgrace. I would not reccomend this site to Anyone.

Thumbnail of user alejandrar121
1 review
2 helpful votes
August 13th, 2023

There is an ongoing scam in Hinge. Multiple fake profiles that use a script when they match with you to collect your personal information. I have alerted Hinge multiple time and they respond with another script. Stay away from this app.

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Thumbnail of user bonniel542
1 review
0 helpful votes
March 10th, 2024

I thought I found the one. Only to find out he was short. I think the heights are a must have. On a dating site.

Thumbnail of user hexagonesun
1 review
1 helpful vote
October 11th, 2023

The app is garbage, and customer service are absolute $#*! clowns. Save your money and go out to the bar.

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Value
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Thumbnail of user evant13
9 reviews
71 helpful votes
November 20th, 2022

I just downloaded hinge and went through what seemed to be an impressive profile setup allowing photos and videos and a lot of information but once I did all that the website or app doesn't seem to make sense there doesn't seem to be a way to actually search for members based upon certain criteria like age etc they just keep showing me profiles of women that are overly attractive and much younger than me which makes me think there's nobody compatible and a lot of the profiles are fake uninstalling it after it's been installed for 10 minutes

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Thumbnail of user joed1134
1 review
9 helpful votes
October 17th, 2021
Verified purchase

After 2 days of messages sent to profiles my account was banned with no explanation, they collected 3 months fee and have refused to refund as they say I have breached the agreement but will not tell me what term I have breached. I had no contact with anyone on this site. Its a scam stay away you have been warned.

Tip for consumers:
Don’t go there, check independent reviews, try free access for at least one week before spending your hard earned cash. Beware your account will be banned for unexplained reason

Service
Value
Quality
Thumbnail of user deniseb612
1 review
27 helpful votes
April 8th, 2020

Don't use Hinge! Full of foreign scammers with fake pics. Problem with Hinge it doesn't post where your phone is, you can say you are from anywhere and no way to prove it. I was on the website for a week and busted like 4 scammers all in a row, its terrible! Dont waste your time, you have no idea who you are talking to... dead givaway, they write in broken English and incomplete sentences!

Thumbnail of user richardl2065
1 review
3 helpful votes
February 7th, 2022

It's free. But the Hinge algorithm knows my preferences very well, and puts the best matches out of reach unless I pay for "roses" to communicate with them. I'm then suppose to give the closest matches "roses" which is just creepy. So I have to pay for the privilege of disturbing the most suitable women.

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Thumbnail of user anonl12
1 review
1 helpful vote
September 1st, 2022

Hinge blocks genuine accounts for no reason

I made a new account with a new phone number and didn't get any matches so I emailed hinge and found out that they blocked my account. They gave me a generic cookie cutter copy and paste answer with no explanation why they blocked me.

I've been a long-time user of hinge and now I can't use it (after getting a new phone number) and I don't even get any explanation. A while back there was so many fake profiles, where I would constantly report them but it didn't stop more new fake profiles being made. But now my genuine profile is the one to be blocked. I'll be spreading my story to all my friends and warn them of how unfair hinge are to its genuine users- while at the same time allowing floods of very obviously fake accounts to be on the app.

Since hinge doesn't even make an attempt to resolve genuine users' issues or complaints, the only choice I have is to review and complain about it on every possible platform, consumer rights and third party review websites.

The hinge email response:
Hinge actively identifies behaviors that violate our Terms of Service. Your account has been permanently removed due to either or a combination of violations you've received against your account by other members, and/or our own independent determination.

As noted in our Terms of Service, "Hinge reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." To protect members' privacy, we will not disclose any further details about the reason for this ban. We understand that this policy may be frustrating but it's an important part of our efforts to keep Hinge safe.

To cancel your subscription and request a refund (if you are a paid member) to avoid any further subscription auto-renewal charges, please follow the steps on either the iTunes site or the Google Play site.

Tip for consumers:
Don't waste your time on hinge, customer service is not there to help their genuine customers.

Service
Thumbnail of user peterl762
1 review
5 helpful votes
October 21st, 2020

Ok I did not get scammed, but Ugly! My God, They don't need a dating site they need a health club. They are just gross.

Thumbnail of user balakrishnak1
1 review
0 helpful votes
January 5th, 2023

Not my useful app waste full blade on your pocket. Never use this app ever again unless you're ready to poll ur money.

Service
Value
Quality
Thumbnail of user brians2964
1 review
3 helpful votes
June 15th, 2022

Your preference does not matter with Hinge, they'll send you profiles that are NOT what you ask for! Very low quality dating site! They've sent me every extra large fat chick matches in Denver! So appalling! Don't waste your time with this site!

Thumbnail of user thereses107
1 review
5 helpful votes
April 29th, 2022

As many others on here have said…. I went to open the app and found I was banned. I'm in shock. I can't even imagine why. I looked at their terms of service and its a mile long and mentions everything under the sun! There is some funny business going on. I upgraded a couple times for a month. There are a ton of fake profiles with modeling photos of guys from Europe! They all have a similar story. I ask them to verify their identity. Maybe they kicked me off fir that. Maybe they only want people that are spending money on the app! And if that's the case, it's discriminating. I'm a well respected professional in my community as a mental health provider over 27 years! This app is shady and I sure wouldn't recommend it. I felt that way before I got banned so they did me a favor! I never got a chance to delete my profile. I bet they leave them on!

Thumbnail of user maneyeb
1 review
2 helpful votes
May 9th, 2023

I tried to sign up and I was blocked for no reason. Huge sign to not trust these guys. Two Thumbs down!

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