• 1-800-PetMeds

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

1-800-PetMeds has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. 1-800-PetMeds ranks 59th among Pet Meds sites.

  • Service
    1
  • Value
    1
How would you rate 1-800-PetMeds?
Top Positive Review

“Site easy to use”

A L.
7/11/14

Site easy to use. Order arrived quickly as promised. Super serious packing! Helpful and assist customer in obtaining copy of prescription from your Vet if needed. Offers coupons and is light on the e mails. I will continue to use site.

Top Critical Review

“Not easy to get medicine”

Vivian F.
2/12/21

My cat has bad flea allergies and has had shots and pills to help her. I recently moved so I was not near her regular vet anymore so I called them up and asked if they would write her a prescription since they saw her for the same issue many times. I told them I would get it filled at 800 pet meds since I was not close by anymore. So I got the message that the vet would fill that prescription this one time. They said if I came into the office and got the medicine from them it would be $8 if I called for a prescription to be sent by an online pet prescription company and it would be free. So I place an order with 1-800 pet meds and all is well. Gave them the information of my vet to contact. I figured it would be taken care of quickly. Two days ago by and I'm thinking well maybe it was mailed I wonder when it will get here. So I contact my vet to find out if pet meds contacted them and if it was authorized to be on the way. The vet'ss office now tells me to write a prescription for 800 petmeds it will be 8 dollars. So I gave them their 8 dollars. They said they would send the authorization to have it filled. I hear from the vet's office later and their fax machine and printer and copy machine were all having issues. So they said they would take a picture of the prescription and email it to me and then I can email it to 800 pet meds. I did so 1-800-petmeds said thank you for your email now mail us the hard copy I will send it out. They still would not send out the prescription without me sending them an original through the US mail which would take more time for my cat to get her pills. Then they sent me an email asking me if I still wanted the prescription! I asked them why they would want a copy of a copy. It's clear than my vet authorized for these pills to be sent. I just wanted an explanation about their policy it seems antiquated to snail mail something these days. All I got was an email back with your order was canceled thank you have a nice day. So I need to find a new place to get my cat her prednisolone.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user al13989
10 reviews
24 helpful votes
July 11th, 2014

Site easy to use. Order arrived quickly as promised. Super serious packing! Helpful and assist customer in obtaining copy of prescription from your Vet if needed. Offers coupons and is light on the e mails. I will continue to use site.

Thumbnail of user vivianf11
11 reviews
19 helpful votes
February 12th, 2021

My cat has bad flea allergies and has had shots and pills to help her. I recently moved so I was not near her regular vet anymore so I called them up and asked if they would write her a prescription since they saw her for the same issue many times. I told them I would get it filled at 800 pet meds since I was not close by anymore. So I got the message that the vet would fill that prescription this one time. They said if I came into the office and got the medicine from them it would be $8 if I called for a prescription to be sent by an online pet prescription company and it would be free. So I place an order with 1-800 pet meds and all is well. Gave them the information of my vet to contact. I figured it would be taken care of quickly. Two days ago by and I'm thinking well maybe it was mailed I wonder when it will get here. So I contact my vet to find out if pet meds contacted them and if it was authorized to be on the way. The vet'ss office now tells me to write a prescription for 800 petmeds it will be 8 dollars. So I gave them their 8 dollars. They said they would send the authorization to have it filled. I hear from the vet's office later and their fax machine and printer and copy machine were all having issues. So they said they would take a picture of the prescription and email it to me and then I can email it to 800 pet meds. I did so 1-800-petmeds said thank you for your email now mail us the hard copy I will send it out. They still would not send out the prescription without me sending them an original through the US mail which would take more time for my cat to get her pills. Then they sent me an email asking me if I still wanted the prescription! I asked them why they would want a copy of a copy. It's clear than my vet authorized for these pills to be sent. I just wanted an explanation about their policy it seems antiquated to snail mail something these days. All I got was an email back with your order was canceled thank you have a nice day. So I need to find a new place to get my cat her prednisolone.

Tip for consumers:
Make sure you have a hard copy of prescription and you aren't in a rush to help your pet

Products used:
Customer service

Service
Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about 1-800-PetMeds?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 1-800-PetMeds?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business