1000Bulbs has a rating of 2.75 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1000Bulbs most frequently mention return shipping, and credit card problems. 1000Bulbs ranks 17th among Lighting sites.
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Ordered 2 fluorescent bulbs. Quick (though expensive) ship, and I admit to wondering how one ships fluorescent bulbs and gets them intact to the destination. Upon arrival I marveled at the size of the box, the degree that they over-packed. I thought "no way could FedEx damage these bulbs." Wrong - they were all broken. I called 1000Bulbs, got a helpful person immediately. She apologized (not that this was their fault, they had packed well), asked for some photos (not hard to do), and quickly sent me replacements. These arrived in a box that looked like a football team had run over it (thank you FedEx), but were thankfully intact because of the degree of over-packing. Simply, I thought 1000Bulbs did a wonderful job fixing a shipping problem that wasn't their fault. Thank you.
I bought a hundred dollars worth of Christmas lights from this company, and when I got them they were cheap and extremely DIM. I asked for a refund, but they said their "policy" states that they don't issue refunds "after" Christmas. I understand the reason for this but these packages have OBVIOUSLY not been used. Only opened to plug in the lights to test them. Be careful...if you purchase from them they have hidden "policies" to prevent you returning any item. Misleading, unreasonable, and underhanded.
I bought a hundred dollars worth of Christmas lights from this company, and when I got them they were cheap and extremely DIM. I asked for a refund, but they said their "policy" states that they don't issue refunds "after" Christmas. I understand the reason for this but these packages have OBVIOUSLY not been used. Only opened to plug in the lights to test them. Be careful...if you purchase from them they have hidden "policies" to prevent you returning any item. Misleading, unreasonable, and underhanded.
Tip for consumers:
That they refuse to issue refunds
Products used:
Christmas Lights....I did NOT use because they sucked.
I purchased a case of T8 bulbs from 1000Bulbs.com. FedEx delivered the case today. The box was not marked fragile, glass or anything to indicate there were bulbs inside. The FedEx driver tossed the box 2+ feet onto my concrete porch and walked away (I have the Ring Doorbell video to attest to this). The only way to ensure the bulbs are working now is to individually take each bulb out, install in in a fixture and see. This will take hours. 1000Bulbs is not willing to handle it in any other way.
Products used:
None
Buyer be AWARE! Their site is misleading! Their prices "per each item" not "per package", nor "per case". I just spent 56 USD (shipping was another 17 USD) hoping to buy 24 bulbs (on bulb' page it said 6 per case) and in the end I received 4 (just four) bulbs! 14 dollars per fluorescent
Bulb for regular home socket is a bit steep! A ripped off? Crooks? All together? BE AWARE!
Products used:
fluorescent bulbs
Charged me 3 times the cost of the bulbs in shipping. What a rip off and criminal operation! Nobody should buy from them. Go to Amazon.
Ordered 2 fluorescent bulbs. Quick (though expensive) ship, and I admit to wondering how one ships fluorescent bulbs and gets them intact to the destination. Upon arrival I marveled at the size of the box, the degree that they over-packed. I thought "no way could FedEx damage these bulbs." Wrong - they were all broken. I called 1000Bulbs, got a helpful person immediately. She apologized (not that this was their fault, they had packed well), asked for some photos (not hard to do), and quickly sent me replacements. These arrived in a box that looked like a football team had run over it (thank you FedEx), but were thankfully intact because of the degree of over-packing.
Simply, I thought 1000Bulbs did a wonderful job fixing a shipping problem that wasn't their fault. Thank you.
I purchased 5 small light bulbs for $13.75. Shipping cost $20.00 (FedEx ground, cheapest option). Lights ordered are wrong size. After getting approval to return items shipping cost is on customer. I will never, EVER buy from 1000Bulbs again. I'll purchase a new fixture instead.
This is why people shop Amazon!
Products used:
None. Will be throwing bulbs away. Waste of space to keep them.
Ordered replacement bulbs for our sports field. Bulbs did not fit. Company will not accept any returns after 30 days, even with any kind of re-stocking fees.
Tip for consumers:
Use a local company.
Products used:
Metal Halide 1000 watt bulbs
I received all my bulbs in less than 10 days, NO breakage! And I received a free box of 50 disposable masks!
Thank you!
Highly impressed with the face masks. High quality, great price, and they were shipped quickly. Definitely recommend them.
I placed an order that according to the website was fully in stock. After purchase i was emailed and called about an item being no longer available and they were hoping i would replace it with another item. I told Lindsey Whiteside ( a commercial account manager) that I did not prefer another item and would just need the current items sent out asap. After a week goes by without a shipment confirmation I call to check on the order and find out that Lindsey Whiteside never pushed the order foward to shipping (according to Thomas). I asked Thomas if he would please find out if the order could be shipped overnight since they made the error. He said he would check and call me back about the order.
They didn't even have the backbone/courtesy or professionalism to call me back. Insteas I got an email from Lindsey Whiteside that Thomas told her i wanted to order cancelled and they would not pay for any of their mistakes.
I have ordered from this company the last few years and while the products are fine, the empolyees are not. Lindsey Whiteside has cost this buisness not just the 1000$ from this order but every future order i will place for lighting.
I don't leave many reviews but this company deserves one. 1000Bulbs and Jeff Hale in particular give 5-star service. The prices were the most competitive I could find (and I looked a lot!) and Jeff was diligent, prompt, and courteous. I will gladly return and support a business with this level of service! As a bonus, the LED bulbs I bought to replace fluorescent bulbs in our warehouse were bright enough that 2 bulbs replaced 4 older bulbs and were brighter! Great experience all around, nice work guys.
Products used:
LED bulbs
Great product, Fast delivery. Perfect for the xmas lighting on our outdoor deck cover. I would recommend 1000bulbs
The processing time to receive your order is horrible, received my light bulb package in broken damage boxes, on top of missing 4 boxes of light bulbs. Sales person did not provide no type of incentive for the lateness of failed delivery appointments, nor missing package delivery. I request a price match a few days after receiving my order and the sales representative failed to do so, after spending over $5,000 in lightbulbs. Customer service is horrible, I would not recommend ordering from this company.
I use timers in my home to turn on my outside lighting when the evening comes on. Ever since the lighting industry embraced LEDs I have trouble with all of my outside lighting. LEDs don't pass through the trickle of current my timers need to reliably switch on my lighting. I couldn't find decent quality and affordable incandescent bulbs in the wattages I needed, so I went online and found 1000Bulbs! They have a really good selection of different bulbs, including incandescents. I not only found bulbs that would work, the prices were very reasonable. In addition, I was able to choose bulbs that were made here in the U.S., from a company back on the East Coast! I felt like I hit the lottery. Shipping was fast and everything arrived in perfect condition. I really recommend checking with 1000Bulbs for you lighting supplies.
The product was quick to install and worked great. I would recommend this site if you are looking for bulbs or accessories.
I ordered $100 worth of 60 watt incandescent A19 light bulbs to have on hand, since they are about to be discontinued and I have a health problem that is exacerbated by the flickering of other types of lights, When they arrived, I put them on a shelf for future use but discovered when I needed one a few days ago that they aren't the standard 60-watt bulbs but are much, much dimmer--too dim to use in my lamps. Apparently, it's because they are 277 volts, which means something to electricians but meant nothing to me looking at the website--silly me thought that all 60-watt bulbs were the same brightness. I called customer service about returning them, but she said she couldn't help me because I was over the 30-day period for returns, even though the bulbs have never been unpacked and are still in the original shipping box surrounded by foam peanuts. It's not like light bulbs are perishable or clothing I might have worn. Instead, the company has my $100, and I am stuck with light bulbs I'll never use. Customer service told me the return policy was on the website (so I am out of luck).
Tip for consumers:
The website does have a refund policy, but I don't get a refund because my purchase was outside of the 30-day return window . It's not like the light bulbs are perishable or were used at all, since they're much too dim to use in my light fixtures because they are low voltage, even though they are 60 watts. Who knew? The website should do a better job of describing products for regular people like me who are only familiar with wattage, not voltage. Customer service was pretty unsympathetic.
Products used:
Nothing, because the 60 watt bulbs are much too dim and not like the 60 watt bulbs I have always purchased in the past.
1000Bulbs carries a large variety of bulbs, including some fairly obscure ones that are hard to find. More importantly, they provide a lot more info about their products than other sites, including energy and code ratings (California Title 20, etc.) as well as approved uses (damp locations, fully-enclosed fixtures, etc.). Their prices are extremely good, though the shipping charges can be a bit higher the other vendors.
Purchased 10 power cords and only 8 worked. Contacted customer service several times and got no response. Their mistake, I am starting a new business and will find alternate supplier.
Products used:
electronics
I don't order online very often, Like overall less than 10 times. So I didn't realize how expensive shipping should be, it doubled my price. Then I still need to contact the company, due to one broken bulb and two others that the white frost paint is lacking. But I couldn't find my bulb anywhere else so I was just glad to get them. Also I only needed four, and they only came in a package of 15. Needless to say this was not my best online order.
Work as explained. Nice bulbs a little expensive. These were recommended by our now sales rep, we thought we needed new transformers, we saved money.
$315 shipping for 2 8' fixtures that are priced at $71? Are you flying them private? Wasted my time trying to buy.
When the fluorescent bulbs in my closet went out, I went to the local Home Depot, thinking that finding replacements would be a snap. Alas, my bulbs had become much harder to find, and I was stuck! I went onto your website and was relieved to find my bulbs available at very reasonable cost. I placed the order, received my bulbs intact in a few days, and was back in business. Thanks so much for being there!
Easy to navigate site. Product and prices are very good. Wish product was shipped same day or next day.
Found the bulbs I was looking for, cold not find them in the stores. Great prices, quick delivery. Had a issue with a product being out of stock. I received a call and e-mail within a couple hours alerting me to the problem. Petey was great letting me know what my options were, he was friendly and helpful. Great company. I have told friends and family about 1000 Bulbs. Will use them again in the future.
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