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Claim Your BusinessAAA has a rating of 1.56 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AAA most frequently mention tow truck, customer service, and road side problems. AAA ranks 63rd among Home Insurance sites.
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I hate dealing with insurance companies, but recently had a hail clam with AAA insurance and it could not have been any better. They inspected the damage and Stuart Sussman my adjuster was great to work with. I sent the information he ask for and was mailed a check. I rarely write reviews, AAA insurance ans Stuart were a pleasure to work with and wanted to let others know that AAA is a great company to work with. I would like to thank Stuart Sussman and AAA insurance for exceptional service they provided.
This is not the AAA that you remember from years gone by. It's a horribly abusive and corrupt company. I was a member since 2006 and this year noticed on my web portal there at least a dozen tows listed on one of my cars that I'd never had towed. They refused to give me any records whatsoever about it and continued to refer to an associate (?) What the heck is an associate? It's my account it was always my account and my car and it was not towed 12 times, and there are 4 listed for one day. The company is secretive and deceptive and I have no idea what deceptions or frauds they have going on there but by all means I'm entitled to have my own records. Which they won't give me and keep lying about. Someone here is up to no good and belongs in prison.
This is not the AAA that you remember from years gone by. It's a horribly abusive and corrupt company. I was a member since 2006 and this year noticed on my web portal there at least a dozen tows listed on one of my cars that I'd never had towed. They refused to give me any records whatsoever about it and continued to refer to an associate (?) What the heck is an associate? It's my account it was always my account and my car and it was not towed 12 times, and there are 4 listed for one day. The company is secretive and deceptive and I have no idea what deceptions or frauds they have going on there but by all means I'm entitled to have my own records. Which they won't give me and keep lying about. Someone here is up to no good and belongs in prison.
Tip for consumers:
Fraudulent company, someone is lying, stealing or falsifying tows and they refuse to give me any records about the supposed 12 tows that either never occurred or they refuse to tell me about. That are supposedly in my name. I hope someone here goes to prison for a very long time.
Products used:
16 years with this company and then got lost in their fraud.
My car got stuck in the snow and I called AAA to pull me out. I have been a customer for 7 years. They told me that l was at the bottom of the queue as they didn't consider me a priority. That was 2 days ago and my car is still stuck in the snow. My son got seriously ill and to be admitted to the hospital and I had to call an ambulance to get him there! Do not waste your money on AAA. Find someone that will actually show up.
I have been a loyal member of AAA for the past 14 years and have seen their services decline sharply. Today I required a tow only to realize you can't speak to an actual person. All communication is conducted through texting and automated voice messages. It took this pathetic company 2 hours to inform me that I was in the queue and more information would follow. That never happened! I was forced to take action and resolve the situation on my own. Thank goodness I'm resourceful and mechanically inclined. I was able to get myself back on the road without the assistance of AAA in about 4 hours.
This company is not to be trusted or relied upon! If I could assign a negative number to this review, I would. Needless to say, I'm canceling my membership and will seek a competent company who respects and responds to its clientele with "real people" when they're in most need. Do yourself a favor and put in the hard work and research as I plan to do in search of a firm who provides exceptional customer service during the most dangerous and dire circumstances. Goodbye AAA, bankruptcy awaits you!
Products used:
Roadside Assistance
I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.
Coming through Atlanta last night. Had a flat on the north side of Atlanta, busy 4 lane road. I'm 70 years old and on a walking cane. I called AAA and they said I would hear something shortly giving me details about when I could expect service. Waited nearly an hour and NOTHING! I called them back and they said they were working on it. In the meantime, my wife and I are sitting on the side of a very busy 4 lane. Traffic whizzing by. Very dark area. Really did not want to get out of the car. Finally after 2 hrs. We found another roadside service on Google and called them. A very nice man said he would be there in 15 minutes. He was prompt and very courteous! Got the job done and had me ready to go back on the road in 20 minutes. Still NOTHING from AAA. Willl NOT renew my membership!'
Unethical company. AAA tech JH took my battery still under warranty, would not leave me my property that was legally mine with core charge, it was escalated and the management or supervisor Bob who handled the situation belligerently and never followed through on what he promised, hassled the dealership who was dealing with car, and never got back to me as AAA said he would on the BBB complaint I filed. From start to finish it was abysmal service. The tow truck driver was great. I've been a member over 20 years, will not review as the last two years service has suffered greatly.
Tip for consumers:
Just don’t join. You’ll thank me.
Products used:
Membership roadside service, battery tech, tow truck service
12/28/23.I'm a member,so I call for information about a cruses. She was nice talking but she couldn't find any of my information. She ask for 3 minutes to find out why. It was clear from the beginning that she didn't want to deal with it. I waited for 35 minutes then she hung out.this the # I called*******8031
2:42.pm
Terrible experience in settling a claim. They don't do anything. I, Myself need to do everything for them to start working on my case. From getting the police report to contacting different insurance for some updates. How to resolve my case. The Representative is rude and inconsiderate about how i feel. All they care is to get money, but when the time comes that i need help, they dont do anything. Waste of money. I feel like im not insured at all. Like im paying for nothing!
Never ever buy a car there, they give you the worst possible deal for finance.
I regret all my life to approach them in Michalovce Slovakia.I heard about them before but never expected they will be so bad.
Tip for consumers:
I never understood terms and conditions and now ihave to pay 330 eur for 96 months it is an scandal and i gave 5000 eur deposit .
Incredible that people like exist.
Andres Sanchez
Products used:
KIA CEED 2022
I called for assistance at my home with a flat tire on Monday Jan 15th at 4pm. They told me I would have help by 11pm that evening. As of Wednesday the 17th at noon they still have not come despite at least a dozen calls asking and pleading for an ETA. It is cold where I live and they keep telling me that they have a back log of other calls to get thru before they can get to me. I've been waiting almost 48 hours! I finally called my personal insurance company and they got a service technician to my home within 90 minutes. Funny that my personal insurance company road side service didn't have a backlog of other people and got to me so quickly?!?!
They can't even jump start a car now days. I had to go do it myself. Funny how I can do it but they can't.
Over 6 hours to come to me with a tow truck... no calls no nothing just left me waiting well over 6 hours it was 130am wen i called 630 am when i got picked up... HORRIBLE SERVICE
I waited 6 hours for help I have been a member for more than thirty years they have gone down tremendously
Maureen
I had three recent service requests and two of them were horrible experiences. First request, my wife was stranded on a major highway less than a mile from an exit. It took the service folks 2.5 hours to reach her regardless that they called 2 hours earlier saying they were on their way and would be there in 10 minutes. Once AAA sends a service tech they wash their hands of the experience. She waited in the rain over 2 hours for the tow to take place. I sent an email to the corporate office, it took them over a week to respond. And not much sympathy from them at all.
Second issue, I called AAA at 9:30 a.m. and they took all of my information, transferred me to another AAA location, they asked me again for all of the same information, including where my vehicle was stranded. Long story short, 7 hours later at 4:45 pm still no pick up or service from AAA. No communication or follow up. I had to call AAA again and reenter all of my information, no apology, no compassion, just robotic name and card number sir. No concern that somebody dropped the ball earlier and left me stranded all day. My car sat there for 7 hours and now I have to rent a car because the service station will be closed by the time my car gets towed to them. AAA should be named FFF because that is the grade they get for customer service an F!
So the only way u can undestand the quality of company is when u have some problems.
Got accident and try the basic staff and every step was just WRONG. Aaa called me everyday with the same stuppid questions which I completed and answered 10 times. They don't have Data Base to keep it. Another day and another stuppid AAA representetive will call you with the damp questions over and over again. Unbelievable stupidity in 2023 where we have AI all over. This company still work like from 1980. In the end of the day they send check with 2 names on it, one auto repairs and one on my name which bank just refused. They claimed its a company policy now. One month passed and I still can't get funds for repair. What a GARBAGE COMPANY. Stay away!
AAA left me stranded by the roadside on the FL Turnpike from 6 PM to midnight three years ago. And when I wrote to them reporting the incident, they sounded very casual, as if that was really no big deal, and that the only thing they could do for me was to credit the roadside service (not the $$$ I paid, just that "service") to my account. They are a horrible, antiquated company and have no regard for customer service.
Products used:
Roadside assistance
I have been a member since 2010 and my parents for at least 30 years. I have used roadside assistance to change my battery or a tire several times during that time period and been well taken care of at my home. I have kept my membership because the convenience of having help with my car at home has always been consistent, but also in case of emergencies like my situation on 3/24/2024. I called and spoke to a representative at 7:30pm. My car wouldn't start and I was on the shoulder of a turnpike about 95miles from home. I was told that it would cost me about $450 out of pocket to tow my car home, which I approved. I received a text telling me a wrecker would be to me by 9:33pm. I called twice, once around 8:30pm and again at 9:30pm, both automated services told me wrecker would be to me by 9:33 pm. When no one showed up by 9:35 I called and spoke to a representative again. I was told that a wrecker had not been sent out to me bc it was going to cost me an out of pocket fee. After holding for 15 min, and agreeing to the out of pocket expense for the second time, I was told a wrecker would be sent to me in 30 min. Severe storms were heading my way, cars driving by at 85 mph in the dark, and I had been waiting over two hours. Luckily my husband was able to provide me road side assistance and got my car to start. It wouldn't go above 35 mph but that is how I drove it the 95 miles home. I am completely dissatisfied and will not be renewing my membership with AAA. I will be changing to another provider that is dependable and timely on providing roadside assistance when I am literally on the side of a road in a hazardous situation. I will not be recommending AAA to friends and family. And I will be posting this review on any and all review boards online.
My husband waited for more that 2 hours under florida sun 98 degrees, not acceptable. They said they don't have enough trucks. We pay every year and never used it, and we need it doesn't work. Very disappointing.
Update, AAA never come, I had to go and help my husband, AAA lied, they said the town truck was there, but it wasn't, he wait for 4 hrs.
AAA used to be a great service. Now you pay for it and receive nothing. They won't drop a car at your house if you have a dirt or gravel driveway. They won't travel on a dirt road regardless of it is county maintained or not. They will leave you sitting on the side of the road for hours before they decide If your address is acceptable. Rude customer service and terrible policies. Save you $ and get road side assistance from your insurance.
I put in a request at 8:30 am and at 11:30 I started to call. I called again at 12:30 when I still hadn't been called after being told 2 x 45 minutes away. I then called the service provider myself and they had no one who knew how to open the hood of a 911 Porsche if it didnt have power. I googled it and have 200 UTUBE videos on the subject. The service provider canceled the service call after I waited 5 hours for someone to come I was also disconnected while the had me hold for an update 3 times
Tip for consumers:
unresponsive
Products used:
AAA
Called AAA and received text message and a call stating AAA was 13mins away.45 mins and no show. Then I call the man back@ his number *******594. He tells me he got pulled off my tow. That AAA was supposed to call me. I explained I was pissed-because he or no one had called/texted to inform me of the changes. He had the nerves to hang up on me-but not before telling me. That I could leave the key in vehicle and just leave a message. Where I was leaving it. So I proceeded to call *******357(AAA) I'm then informed that it was going be 90 mins or so. Because an accident had happened and they pulled the driver that was supposed to assist me. She informed that they couldn't tow my vehicle without me being there. So Couldn't leave key for them. AAA needs to get it together with their AAA tow ppl. They don't even know what each other are doing or just don't care.
Once again I called for a tow and no one showed up. First tow was given an ETA of 10 to 12. After 5 calls someone showed up at 4:30. This time was given an ETA of 8 to 10. Nothing so I called to be told it was declined with no notification! Called and now have a new ETA of hour and a half.
Well see, regardless I will be dropping my membership after 14 years. Why pay for terrible service!
I had gotten off of work. Ran into Walmart came out car wouldn't start so I called AAA. The Phoenix location had a very rude customer service agent, and the wait was Six hours.so I had to call another towing company and pay out 201$ plus the 100$ for the AAA service.if AAA team members would just be honest I could have saved 100$.Honestly there should be no reason for it to take six hours to get a tow back to your home but you live you learn and I've really learned just not so use their services.
After fifteen calls and only one person to tell the truth waited over four hours for a tow truck because had a flat and no spare. Then they take out renewal forty-five days before they are due and even though you cancel take three weeks to give you a refund and will not let your bank dispute your credit card transaction and you have to wait those twenty-one (21) days before you get your payment released then on the twenty-second day it hits your bank. You talk about No Customer Service they are full of none. If you need road side AAA is XXX try someplace else.
Products used:
Towing
I am extremely disappointed with AAA's customer service, as they left me stranded for over 24 hours without any assistance. This level of negligence and lack of support is simply unacceptable. Despite being a loyal customer, their inability to provide timely help when I needed it the most has left a bitter taste in my mouth. I expected better from a company that prides itself on its services. It is clear that AAA needs to take a serious look at their customer service practices and make significant improvements to ensure that no one else has to endure the frustration and inconvenience that I experienced.
AAA Memberships starting as low as $56/yr enjoy best-in-class 24/7 roadside assistance, towing, travel, insurance, notary, DMV, and auto services. Members also receive exclusive discounts and savings. Join AAA Today! Serving Northern California, Nevada...
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