Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessAcceptanceNow has a rating of 1.18 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AcceptanceNow most frequently mention customer service, value city, and district manager problems. AcceptanceNow ranks 482nd among Furniture sites.
No positive highlights yet
I can't say enough about Carmela Oaorio-Rivera who cares about her customers. She goes over and above what she can do. She's very pleasant to work with. Thank you for everything Barbara Zingarelli
Bought a sofa from Value City Furniture. Made payments regularly. Due date on Feb. 24 and they attempted to pull money on Feb. 23. Claimed the lease agreement expired when payment failed. Today sent text that a representative will be coming by the house today. An hour later sent message that they are proceeding with "theft of merchandise charges." Totally mob like tactics.
Bought a sofa from Value City Furniture. Made payments regularly. Due date on Feb. 24 and they attempted to pull money on Feb. 23. Claimed the lease agreement expired when payment failed. Today sent text that a representative will be coming by the house today. An hour later sent message that they are proceeding with "theft of merchandise charges." Totally mob like tactics.
I purchased a few items from Rooms to Go Outlet in 2020 it was one of the biggest mistakes I made. I was on the 90 day program in which due to a hardship I exceeded the 90 day time frame for paying the
Mbalance in full. Not willing to work with me they didn't add the remaining balance to my credit report instead they added the full amount of the item as if I never made any payments.
Tip for consumers:
Couch , queen size mattress,and bedframe.
I can't say enough about Carmela Oaorio-Rivera who cares about her customers. She goes over and above what she can do. She's very pleasant to work with. Thank you for everything
Barbara Zingarelli
4 payments in a row they have messed up on my payment date and have tried to take my payment out early resulting in late payment inquiry to credit bureau I'm sure I have told them 3 weeks in a row to change it to Saturday and finally got it changed and got a different debit card and told them the new information on it and they still tried to run my last one again bunch of idiots
Pagué mi cuenta en su totalidad antes que me pudieran cobrar la cantidad abusiva de intereses que me habían impuesto y hoy me vuelven a sacar dinero de la tarjeta …. Mucho cuidado con esta empresa son lo peor, espero me devuelvan porque de no ser así los estaré demandando por robo
I purchased a queen and a kind set for my son and I and I decided to use Accept Now services. When I went in to pay off my balance I was helped by Nahyr Hutsell. She was amazing asked her my payoff balance! Let's just say she Went above and beyond with her customer service. As a single mom she really helped me out when It came to that payoff balance. I Highly recommend her! I will be using their services again if needed. Thank you
Agent for the store in Stafford Texas added my social security number to someone else's Acceptance now account then said only the district manager can fix it! I was only coming in to do my own application and she added my social from Illinois to an account holder who lives in Maine! Definitely fraudulent activity going on at this Rooms to go location in Stafford Texas store number 6361
Tip for consumers:
Fraudulent and terrible customer service
Products used:
Furniture
Acceptance now are scam. Made a purchase for less than $1200.
My pay off before the 90 days was over $1800 for no clear reason.
Website is lame and doesn't provide clear information.
Customer service terrible, if they didn't like your question they'll hang up.
Shame on rooms 2 go store to use them as a finance option.
I wish I was able to pay for my purchase and not get charged over half the price in unjustified charges. I would have to call it fraud.
Tip for consumers:
Acceptance now are scam. Made a purchase for less than $1200.
my pay off before the 90 days was over $1800 for no clear reason.
Website is lame and doesn't provide clear information.
Customer service terrible, if they didn't like your question they'll hang up.
shame on rooms 2 go store to use them as a finance option.
I wish I was able to pay for my purchase and not get charged over half the price in unjustified charges. i would have to call it fraud.
Products used:
Mattress
I made a purchase of $1500+ and paid off my balance within the 90 days payment period to avoid being charged interest. For some reason unbeknownst to me my final payment was deducted from my BOA account and the acceptance now representative claims that she can't find my payment on her system. These people are a scam waiting to happen. They give you the run around about your payment not showing up on their system so you can become frustrated and cancel the transaction then they can say you didn't meet the 90 days deadline so they can charge interest because that how they make their money. Stinking $#*! thieves.
I furnished my whole house using this program. If you do not read the contract, you will get caught with the scam. I give it three stars because I was able to get a king sized bedroom set, a leather sectional for my family room, full dining room set, a banquette, leather living room set, a full size console among other things... l used the program 3 times and came away with about 30K worth of furniture for a little less than 10K BECAUSE I was very pointed with my questions and I made them note specific dates on the contract. I also planned to make payments a week earlier than was noted in the event the reps were not forthright.
Don't do any Buisness with these people. They will Screw you. Put your checking account in the Red. They just pill when they feel like it.
Less than one star actually! Finished paying them off in March, they're continuing to bill my account and are giving me the runaround now that I've made them aware and am asking for my refund. Corporate told me to go to local and local referred me back to corporate. I also have tried to manage my auto pay and the website won't let me remove it. I'm going to let my bank know that they're committing fraud and will more than likely have to go to small claims court.
I utilized Acceptance *******@American Signature Furniture in Jacksonville, FL. The people were courtesy and upfront regarding the cost/fees/interest charges. AN is Rent-A-Center under another name. If you know how these companies work, you understand that you pay double and in some cases, triple what the merchandise actually cost. This is the price one must pay for having bad credit. It isn't rocket science.
This is the good ole US of A and it's how things work in this country. Like it, love it or hate it, it is what it is. I gave them 4 stars not because I enjoy paying more for furniture but, because I was able to get the furniture I wanted and they were there for me when I needed financing and couldn't get it from anywhere else and they were upfront about everything.
The rest is up to me. I have to do what I need to do to get it paid off and minimize as much of the interest charges as possible. It's definitely not the best means of getting furniture, but it is a means. If it doesn't work for you, then go elsewhere. It's that simple.
Products used:
Furniture
Acceptance Now to me is like a Loan Shark... Whatever you all do...Don't go with Acceptance Now I have one more payment and I will be done with them.I don't ever want to do business with them... Their hidden fees are way over the top...I really like my furniture with Rooms to go...BUT I HATE ACCEPTANCE NOW...TIMES IS TOO HARD TO PAY DOUBLE FOR THE FURNITURE IN THE 100 days...RUN PEOPLE RUN.I WISHED I HAD OF LOOKED AT THE REVIEWS FIRST...GOOD DAY WE
Products used:
I got a Cindy Crawford sofa and a dining room table...I'm paying almost an extra 600.00 to 700.00 dollars...But it's all good lesson well learned...I have one more payment...But I would advise anyone that's considering Acceptance Now don't do it... IT'S STRESSFUL!!!!!
I was told by the last rep that I signed a rent to own agreement. I advised her that, that information was not given to me and had I wanted to do that I would have gone to a rent to own company. I was basically told that since I did not make my pymts within 3 months I had to pay for 15 months. I am going to make sure my bank rejects any payments going forward. I have paid $200 more and they will wait on the rest. Rooms to go should be ashamed for even offering this service knowing that they do this to people.
My husband and I have been trying to get a refund for an order we canceled over a month ago and have been getting the run around for a few weeks now. I finally called the chattanooga store and spoke with Cody and he has been the most helpful by far. He was the first person to actually care and take the time to figure out what was going on. He told me he was actually from Huntsville, Alabama but that he would keep trying to help in anyway that he can. I have had a very negative view on acceptance now until Cody helped me. Thank you Cody.
Spoke with rep Jeremy through my recent Bob's Furniture purchase. Very nice, detailed, smart and understanding. Very helpful with my delivery schedule. The business relationship between Acceptance Now and Bob's Furniture was great to witness as a customer to both!
Products used:
Furniture finance.
Please make sure you read and understand your rental agreement I thought I got a good deal with the 90 same as cash program but I ended up paying 1700 for a 1200 couch because of taxes fees delivery warranty (tips) basically whatever they can charge you for all while I paid it off in the 90 days! Then I called the rooms to go store and acceptance now custer service and they both were rude and hung up in my face after minutes of back n forth I still didnt understand why all of my money wasnt going towards the couch and it was a very bad experience. Never will use them again.
Tip for consumers:
Dont
Products used:
Couch
So I brought a bedroom set for around 3000. This people tell me because it wasn't paid in 4mons I owe them another 3000 so ultimately paying 6000 for it! That's 100% charge, I thought this was illegal, at least in illinois. Let me look into this a bit more. Hell, i would never use them again! Beware!
I was paying monthly payments. With insurance 200.00 a month. I took out the loan in August 2019. Pay on time until. May 2020. Lost my job the. Insurance didn't pay the 4 months. From some apparent reason. Now I owe the 4 month with late fee.im taking them to court. For false advertisements. I have paid 1700. 00 plus they want then4 months. And the bed set was. 599.00 and the mattress was 499.and the junk falling apart. I hate bob. S they need to close there doors.
I will NEVER EVER EVER purchase furniture with Bob's using AcceptanceNow. Why? Well. I purchased living room coffee table that was priced at $325.00, I overlooked my 120 days to pay off and ended up paying double for what I paid. All this was during the height of the Pandemic. I contacted customer service requesting their support on my error and they gave me the run around.
So that being said. I urge you not to use AcceptanceNow. If you do just stay on top of your deadline to payoff.
If I could do negative stars, i would. We applied & were told that if we kept up with our monthly payment in four months that we wouldn't incur interest & our purchase would be paid off. Then we started getting notifications for charges twice a month, phone calls saying we were "late" on payments (which was impossible since they were still auto withdrawing monthly) Now a completely different person starts handling our account, calling & being very rude, laughed that we were "No where NEAR" done paying off our purchase.
I tried calling the business that we made purchase from (Bob's Furniture) & they told me in their system we were paid in full, that I had to talk to the finance kiosk within the store. I spoke with supervisors instead of dealing with the rude representative that I had before, but got NO call backs. I have paid over DOUBLE what the furniture cost was.
I wish we had paid in full to begin with. Only reason we went through finance was because we could pay it off in four months (to have extra cash on hand for emergencies.)
Now they keep auto charging me with cost increasing for NO reason.
One star is too much for these thieves, scammers and shameless you will pay for the most expensive furniture in the world with this company, when you think you are finishing paying they continue to charge you indefinitely and you never know how much you owe in total, it is better to return the furniture because You don't know if you will pay 4 or 5 times their total value. Thieves and cheeky and the worst thing is that they work in "prestigious" furniture stores
Tip for consumers:
No
Products used:
Furniture
If you arent direct with your questioning, and dont read. This company will take you for a ride. I was trying to finance about 900 bucks. I was approved immediately for acceptance and the rep absolutely would NOT answer my questions. He was very young and trying to spare me the interest charges by telling me to pay within 120 days. I like to prepare for the worst so I asked for figures on 6 months, 12 months, and 24 months and he said it was impossible to give me those numbers. Then he wrote down on the application the "principal minums" which just had a dollar amount, and number of payments. No total. Turns out out if you do a little math you can find your "impossible" number. Which is roughly double the financed amount if you take the longest term to pay. I got lucky with a rep that didn't seem to care much; and I had my wits about me. However I'm sure some of these clerks are TOTAL SHARKS. Don't get caught bleeding in the water. I left the store and bought with PayPal financing instead.
There site doesn't give the full balance, balance due, or the last date of your plan you signed up for details only the amount of due on the scheduled payment. They do not work with the customers on the extended payment plan if paid a day or 2 late. My less than a thousand dollar sofa turned into 1700 cause I paid my last payment on my 90 day payoff 2 days late since I couldn't make the balance online or get to the location before they closed. Out of the 3 agents I've talked too only 1 was nice, friendly & seemed to care about the customer. I will never use their service again. This was at the Forest Park, Ga location. The hours posted say 9 pm closing but they close an hour earlier. Be careful & use your own tracking if you do decide to use them cause they care more about making more money then serving the customers.
Products used:
2 day pickup
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.