Ace Hardware

Landon Bowls delivery driver for the Lenexa KS commercial headquarters frequently had sexual relations with the women he delivered to as he was delivering items & sometimes made unscheduled stops to entertain. That's time theft. HIGHLY UNPROFESSIONAL & NEGLIGENT! ACE should do a better job of screening employees!

I was at the Harleysville, PA store on 126/2004 and when I checked out, I left without realizing that the rewards discount was not deducted on my receipt, even though it was list and said it was valid.
When I went back later at 5PM same day Lenny at the customer service desk agreed with me, but said the system didn't allow him to fix it?
He said I should come back later and maybe someone else could?
I would like to be removed from your rewards program. Take me off your mailing list.

Not one employee, not 1 man or woman could help with anything. It's like they didn't even work there. They were so ignorant. They knew nothing. I wasted a whole hour. I can't get back and it's very stressful. I am so upset at this Ace hardware especially this paradise valley arizona location

I like Ace hardware. They are expensive, but you get your money's worth most of the time and I like to support local businesses.
I have starlink, and when I go to the ace app, it thinks I'm in Los Angeles and it is impossible to change its mind that I'm actually in the desert in the middle of Arizona.
I would love to shop in wickenburg arizona, but you forced me to log into even shop at your $#*!ing store, what is wrong with you people;?

I always buy my cleaning things here, but I won't be back, I had coupon on my rewards for 5.00 and wanted to use it and the girl said no cause it was in cart, I put it there when at register they said she has spoken to manager on this problem before and they never fixed problem so I lost my 5.00 reward my opinion if you can't fix problem and we loose our reward that is so wrong not happy at all
Doreen kidd moon lake ace in new port richey

I went to the gulf shores which would not aloud essential emergencies items to be returned. New unused

I prefer to support our local ACE hardware store as much as possible, but the pricing structure on some items is totally out of line. Recently, I was going to purchase some 22 ga bell wire to rewire the safety sensors on our garage door opener. The per foot price was ridiculous. Was basically the same price as 14/2 NM cable. Just this week I needed two brass end caps for a plumbing job. Went to ACE and the caps were almost $7 each. Told the helper that was nuts pricing. He said prices had increased a lot. Needless to say, I know that, but again a ridiculous price. I went to a big box store and purchased the caps for $1.40 each. Local ACE always has plenty of help, but I have also found some workers are not that competent either. I am probably stuck to shop there for some of the specialty hardware items,but only as a last resort. Too bad, because there used to be another non franchise hardware store in the neighborhood and the help and inventory was 2nd to none. Unfortunately, the store was in an area targetted for redevelopment and it never reopened.

Ace Hardware Outlet
"After ordering a mixed package of products at first it seemed all ok and prompt shipment was confirmed. Then a sad saga took place full of lies and misleading information. I received a confirmation that the package has been delivered to my address on certain day. It was double confirmed. BUT: the day in question was even a Sunday where at least in Switzerland no postal or carrier service is operating. The best proof of a full scale lie. I never received the shipment nor a refund. After several intervention they wanted offer 10% discount for a parcel never made. Today I am convinced that the shipment was never made and this money making on scamming customers can be regarded as professional. Amazon should remove this company from their list it damages the trust in them as well severely.

I purchased a chainsaw in the Trenton Florida store December 21,2023. Friday evening just filled the Saw
With gas and bar oil and started cutting for five minutes. The chain came off, bent the bar and five links in the chain. I called the store told them what happened. They said I could bring it in Saturday morning. The chainsaw mechanic wasn't there, but they had someone that could look at it. When I took it in Saturday morning, He took it into the back, took it apart, and then called me back said it look like a defective bar that it had bent links in the chain he checked the gas and oil said it was full. When the chainsaw mechanic looked at it he lied and said there was no bar oil in the the saw. And that I needed to talk to the manager. When I talk to the manager, he said there was no bar oil in the saw. They could honor the warranty. He seem to think it was a joke. He said they filed down to chain links and straighten the bar that it was fine. I will never go back to that store again. I would think twice about buying a chainsaw there.
Bill.

Very unhappy with Ace hardware, we bought a 28 inch snowblower and the chute doesn't work and Ace would not pick it up for us, we have no way to deliver it to them. Very bad customer service. We haven't had it 30 days yet so it's still under warranty. Very unhappy

Stupid staff, High prices compared to True Value hardware, Zimmerman's and other local hardware stores.

Mauldin Ace Hardware 11/16/2023

Gary met me with a kind smile and absolute professionalism.
I explained what I needed. He made suggestions and even fixed the item that needed repairs.

Gary made sure that I was completely satisfied with all my inquiries.
Ace Hardware has EXCELLENT Employees.
Old Time Customer Service.

Russell

Don't buy from this business!
They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store!
I am out nearly $200 for the defective thing and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

The brand of shredded hardwood bark that Ace carried for the last few years was from Kamlar corporation. I loved this mulch so much that I called the company about it. It was truly fine shredded hardwood bark and it spread easily on my gardens. Ace has switched to Timberline hardwood mulch. It's not mulch. It looks like someone just put it through a wood chipper. Lots of very large pieces and chunks. Only has about 2/3 the coverage of Kamlar. This means I'm going to pay more for it by about 60% because it is also more expensive. I have a small lavender farm as well as home gardens. Where is a savings and enjoyment in my gardens? Not here any more.

Went to Ace Hardware to pick up mulch that was in there flyer. To be told that it varies by store That wasn't stated in there ad. Very disappointed

I ordered a left drain bathtub, but they shipped the right drain tub. In addition, I wasted my time picking up and returning the tub to one of the Ace location.

Brian, the manager of ACE Hardware in Maricopa, AZ was so customer service oriented. He not only ordered a light bulb for me that they were out of, but let me return my broken one with no charge or hassles that I had purchased there months ago. He remembered me days later when I went to pick up the ordered bulb and had it ready for me with a smile. Thank you, Brian, for making my day. What I expected to be a hassle was a true pleasure.

I want to be clear, this review is only for online shopping at the Ace website. I love my local Ace stores but online shopping is horrid. I had $20 to spend in rewards that were expiring at the end of the day. I didn't have a lot of time to drive to the store so I decided to use them for online shopping. Battling with the checkout system got me the most frustrated I have been in a long long time. There is a button to add a shipping address. I went to add one. It wouldn't take. After several tries I modified the old address they had on file even though I wanted to keep that one. That worked. However, my billing address is different. I tried to add a new billing address. Same problem, so after several tries again, I just had to modify the one that was there. But it turns out if you modify the billing address OR the shipping address, they also modify the other one. After fidgeting with this for nearly an hour, I gave up and decided to just have it shipped to my billing address (my Mom's house which is a 4 hour drive away). Then I entered my credit card. It gave me an error. I tried again and again, with multiple cards. It wouldn't accept any of them. I tried with a VISA debit too. No go. I promise you, my cards are all good and active. After two hours of fighting with the website just to buy one simple heater to use my $20 rewards, the brick and mortar store in town had closed for the day. I had to give up and my rewards expired. I will never shop at acehardware.com again.

Don't honor returns, been charged before on returns, very disorganized and the crew is very argumentative and never has their stuff together

Its really messed up how i found out that my son in bryan city schools is making adds for ace hardware

Had a $4 battery die in a month. Local store would not replace or refund. Corporate said deal with store. Finally found manufacturer who made everything right. If local store won't help, don't expect corporate to help. Buy only if you trust franchisee to do the right thing.

I find it hard to believe that my local Ace Hardware at 4870 Gilbert Rd, Chandler, AZ has boxes of Remington ammunition stacked up next to the check out register on the counter. The one check out person was tasking over at the candy area, and if I was so moved, could have easily grabbed a box. With school shootings etc, I find it hard to believe that ammunition is treated as an impulse item and not secure. Really bad judgement from my point of view. Could you ideally have it locked up or at least under the counter to help avoid it getting into the wrong hands? You might think I am some ultra liberal. Wrong. Just tired of people getting shot and schools attacked by people who are mentally unstable. Wake up Ace Hardware!

I love Ace easy to find what I need! Always helpfully team members. Great prices, only wish you had Military discounts.