• Ad.IQ

Ad.IQ

Overview

Ad.IQ has a rating of 3.01 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ad.IQ most frequently mention customer service, social media, and online marketing. Ad.IQ ranks 48th among Marketing sites.

  • Service
    14
  • Value
    14
  • Shipping
    7
  • Returns
    8
  • Quality
    12

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
8
See all photos

What reviewers want you to know

Positive highlights

  • I'm really happy with my experience thus far and the customer service team is always a big help.

Critical highlights

  • I am a new business owner, I was solicited by this company saying they could help with marketing my site.
  • There was absolutely no increase in organic traffic over the span of 3 months.
How would you rate Ad.IQ?
Top Positive Review

“So far happy”

John B.
8/14/23

So I recently started using ad.iq and I like the way you can actually talk to a person. Dealing with Google is difficult for me when it comes to my business advertising/website.The company has great customer service.Not sure on platform, only because what ever they do is run through them.With that said it's not that expensive as other places. If they continue doing a good job then it will be a big deal. Overall: good people

Top Critical Review

“Complete Crap”

Mike L.
1/26/24

I would give zero stars if i could. These people are total trashbags, they will spam you nonstop from different numbers and then they will lie about it. Its pathetic. Notice they dont provide an address for the business, what type of business conceals their location?

Reviews (100)

Rating

Timeframe

Other

Reviews that mention popular keywords

business (37) 3 months (6) 6 months (5) customer service team (4)
Thumbnail of user mikel2523
1 review
0 helpful votes
January 26th, 2024

I would give zero stars if i could. These people are total trashbags, they will spam you nonstop from different numbers and then they will lie about it. Its pathetic. Notice they dont provide an address for the business, what type of business conceals their location?

Tip for consumers:
Avoid these people like the plague

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hello Mike,
We would like to be able to review your account but we are having difficulty locating anyone by your name in our system. Please contact us at 888-402-2347 x1. If there is something we can do to rectify the situation with you we would appreciate the opportunity to speak to you.

Thumbnail of user brandonl784
1 review
0 helpful votes
December 19th, 2023

This people promise full refund of your money if they service don't help and that's not true this company don't want to give me my money back after they just make nothing to help my business don't believe in this people block them they over call and call stay away from this they damage my business I was getting a lot of customers before and now after they work on it is bad now I have to go back to my regular Google ads

Tip for consumers:
Don't get any service from this people they just take your money

Products used:
Business

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Dear Brandon,

We want to assure you that there has been no misappropriation of your funds. When you initially joined our services, we communicated the possibility of securing a prominent position on the front page of your local search results within 90 days.

Despite the fact that you changed the name on your business listing, which does not align with your business license, we have successfully achieved front-page visibility for four of your specified keywords within that time frame. Furthermore, progress is underway for the remaining keywords.

If you have any questions or would like to gain a deeper understanding of how our marketing strategies are benefiting your business, we would be happy to speak with you. Please feel free to reach out, and we'll be happy to address any questions or concerns you may have.

Thumbnail of user futurechampstennisacademy
1 review
6 helpful votes
May 9th, 2023

I paid for AdIQ to boost my website and get my google business issues resolved, or at least that's what I thought I was paying for. They created another website and another business location, so you will ONLY have their help with that AS LONG AS you keep paying them...and my website was working better than theirs after 6 weeks.
Not saying it can't be beneficial to someone who does NOT have a website or know how to follow a template, but I feel that they deceived me in what they promised me.

Products used:
Marketing

Service
Value
Quality
Thumbnail of user johnbissonnette10
1 review
1 helpful vote
August 14th, 2023

So I recently started using ad.iq and I like the way you can actually talk to a person. Dealing with Google is difficult for me when it comes to my business advertising/website.The company has great customer service.Not sure on platform, only because what ever they do is run through them.With that said it's not that expensive as other places. If they continue doing a good job then it will be a big deal.
Overall: good people

Tip for consumers:
Good customer service

Products used:
Website

Service
Value
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hi John,

Thank you for the 5 stars and we're happy that you like how things are going so far! We will continue to do everything we can to make sure you remain a happy customer!

Thumbnail of user desireeb151
1 review
5 helpful votes
June 15th, 2022

Where should I start? I have a massage business and they would call me and act like a client and schedule an appointment, but never show this happened time and time again just so the percentage of calls would look good then act as if it was because of there ad. My payment is supposed to come out every month on the 22nd … but they take it out whenever they want to. As soon as they open up today I'm DONE! Unprofessional and greedy! I wouldn't recommend to anyone!

Products used:
AD IQ is website company that designed my website . They take my payment early every month it’s not your money until the 22 of each month how many times do I have to call and complain?? I’m going to cancel today as soon as they open!!

Service
Value
Quality
Thumbnail of user robertb579
1 review
7 helpful votes
February 20th, 2018
Verified purchase

I see these reviews and I dont understand. I have had a great experience with ad.iq. I have had all of my calls and emails promptly answered, and any of my questions and been answered and I have been placed on the right track. Im new at the whole online marketing idea, and they really help me understand.

Thumbnail of user mohammado25
1 review
5 helpful votes
January 25th, 2023
Verified purchase

This company is totally scammer and they don't deserve one penny of your money.
I opened 2 accounts at one time and what I saw is nothing but a waste of time and money.
I don't advise anyone to deal with them.
Save your money and do the advertisement and leads the customers to your business by yourself by downloading google ads.
Let me explain more if they told you they have a 3 months campaign for $500 each month that's a scam because the thing is they won't tell you how much they are going to invest on google as an advertisement from the $500.
So they literally could spend $50 each month and they keep the difference which is $450 for themselves.

Service
Value
Shipping
Returns
Quality
Thumbnail of user devonb142
1 review
7 helpful votes
August 21st, 2022

As soon as I ended my service with them, I went from page 1 to 4 on Google. Google has been unresponsive. As has Ad iq. I hired them to expand into a new territory. They got me zip. Terrible service.

Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hello Devon,
Enhancing your visibility on Google is our utmost priority. During the three months you were with us, advancements were made to your ranking. Unfortunately, if someone withdraws service with us, it removes our active strategy. And as an effect, visibility can be reduced. You also moved outside of the area where you were previously ranking and Google didn't consider you a good local option since you were no longer local. We created content to let Google know that you still provided service in that area and you began to regain your visibility shortly after. We want to speak with you further regarding your concerns and would like to see if there is anything we are overlooking. To further discuss, please give us a call at 888-402-2347 x1.

Thumbnail of user dianek1111
1 review
3 helpful votes
January 21st, 2022

I ended up not using the products Ad.IQ developed for me because I already had a website that I preferred. My preference was to contract for SEO consulting only, but unfortunately, SEO is wrapped into the Ad.IQ website. Thankfully, Ad.IQ understood my situation and refunded my last payment completely. We had a number of frank conversations and am impressed with their commitment to customer satisfaction.

Tip for consumers:
If you do not have a website at all, AdIQ might be for you.

Products used:
n/a

Service
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hi Diane,

Thank you for giving us a chance to provide a solution. We appreciate your patience and thank you for the positive feedback about our team!

Thank you,

Quality Assurance Team

Thumbnail of user drewc50
1 review
5 helpful votes
May 2nd, 2019

If you need a simple site and have little experience, this site could work for you. You do not own any data on the site and will forever have to pay as long as you wish access to the content. Just be aware beforehand to ensure this aligns with the long term plan for your online presents.

Thumbnail of user dominicm207
1 review
9 helpful votes
March 2nd, 2023
Verified purchase

I was with Ad.iq, then cancelled service with them because I was not seeing results after 6 or so months. A couple months later I received a call from them saying that they would offer 1/3 the price per month to come back and that it would only take time to really work, so I agreed. After over a month of being back with them, I found that the phone number used for call tracking was not going to my businesses phone number! But instead it went to a different home service providers website! This company sells your data and does not actually help businesses grow! I lost about 5 MONTHS WORTH OF LEADS ONLINE DUE TO AD.IQ. DO NOT GET SCAMMED BY THEM!

Shipping
Thumbnail of user chrisw2329
1 review
0 helpful votes
November 2nd, 2022

They have always been responsive to my phone calls and any changes I have wanted to make. They do a great job explaining things about how Google works and why they do things a certain way. It took a little while for things to start to work but they convinced me to be patient and I am glad they did. I would recommend to any business that's considering them to trust their process. It turned out very well for me.

Tip for consumers:
Listen to what they recommend and trust the process. Get reviews and give them photos to use.

Products used:
Local SEO and social media optimization

Service
Value
Quality
Thumbnail of user jaym1042
1 review
7 helpful votes
May 29th, 2022
Verified purchase

I own a cleaning company and they promised me that they can get me on the 1st page of Google within the first 90 days. And so I figured, sweet, lets do it.

We go through the process of having them co-manage my google business profile and the day after, my Google account is suspended. It has now been suspended for 12 days which equates to at least $15k in yearly revenue from lost recurring customers.

I was SO much better off without this company. This is sad because now it puts my team in jeopardy given that Google was my #1 source of leads. My team now has a reduced amount of hours because of this companies negligence. Stay far away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clyder71
1 review
6 helpful votes
February 21st, 2022

This is a horrible marketing agency. Do not use them for your website or your business, they falsely promise front page of google searches and personalized care while exaggerating the terms and conditions. When in reality they take weeks just to get back to you about changes or edits, fail to produce results. When they do finally update the website they reword everything you said and post blatantly wrong information. On the original phone call I was lied to and told if we didn't see results we would be eligible for a full refund. Called today to try and cancel with refund only to be told to go kick rocks. I have zero results from this endeavor with adiq. Our business social media is outperforming the "keyword optimized" website. Save yourself the headache, go with literally anyone else. Do not be naïve as I was.

Tip for consumers:
1) use google my business to build a website.
2) research "how to optimize website for searches"
3) profit

Products used:
Website design, search optimization

Service
Value
Returns
Quality
Thumbnail of user devonb169
1 review
4 helpful votes
May 29th, 2023

Google told me today that they DO NOT partner at all with Ad Iq. Ad Iq says they do. This is a company that lies, takes your money and doesn't do what they say they will. It's taken me a year (so far), to undo all their mistakes they made when I floored them.

Service
Value
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hello Devon B.,

The person you spoke to at Google was ill informed. You can find our Google Partner Badge on their website if you do a little research. We would be happy to provide you with the link or show you where to go if you want to call in to speak to us. While we do not believe that we did anything wrong on your campaign, we would be willing to have a discussion with you about what you believe was done incorrectly. You can call us at 888-402-2347 x1.

Thumbnail of user johna4044
1 review
3 helpful votes
May 31st, 2022

The purpose of this business to to try to raise the visibility of your business in a Google search. Basically raise you in the list of results. That in itself does not necessarily bring in addition business. It might, it might not.

The big issue is if you want to cancel, they give you the runaround for hours trying to talk you out of cancelling.

The easiest option, don't start with them in the first place.

Tip for consumers:
Just don't

Products used:
Web site optimization.

Service
Value
Returns
Quality
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hi John, it's true that we will try to serve as many clients as possible. And to your point, raising a business up in the search results is the objective since it increases the likelihood of reaching new customers. If the search interest in your area is low, then continuing with the program to grow the localization is the next step. In our experience, clients who pursue this strategy and continue with the program ultimately find their market. We strive always to do our best to share this insight with our customers and support it with Google's data on its growth. However, if you feel this process was inordinately long or problematic, we would like to review your account notes and find out why because it should not have taken hours to discuss. At this time, we have been unable to locate an account on file based on the information provided by this platform. We would love for you to call us and provide us with your business name, business phone number, or the name of the primary point of contact so we can locate your account to assist further. 888-402-2347 x1.

Thumbnail of user meiyal
1 review
0 helpful votes
August 13th, 2021

Danielle is amazing! She is always patient and always know the answer to my question or ask others until she gets me to understand everything I needed. She also offers me numerous services AD IQ offers whereas other associate only solves my current question or pushes me to other resources etc… really recommend Danielle!

Products used:
Marketing services

Thumbnail of user milesb71
1 review
10 helpful votes
April 4th, 2021

I have tried to give this company a chance. Payed well over $800. They messed up the google verification to start with. Which took a month to fix that problem alone. They made a completely different website that was trash in order to "boost SEO". All it does is confuses customers and other add companies say they would modify my own website, Not make a new one that looks horrible. Has none of my logos. That's what shows up first on google. Not my real site. Every time I call them they say it will take 3 months to boost seo on your real site, it's been over a year. They wouldn't refund me back in January. They were promising they would get my real site if I would provide my business license, DBA or utility bill. So I sent them all instead of just one. This fixed the problem for about 2 weeks, then I started receiving emails again that google needs my business license. It's a never ending cycle of $#*!.

Tip for consumers:
Stay far away from ad.iq. Unless you have deep pockets and love to waste money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user taylorf219
1 review
4 helpful votes
March 18th, 2022

Highly unprofessional! Only received lots of spam calls. Very shady when it came to policies and still drafted money from our account when we believed that we asked to cancel. Awful experience and a huge waste of time and money.

Tip for consumers:
Do not waste your time and money.

Products used:
Marketing

Thumbnail of user shakhnozat
1 review
5 helpful votes
March 21st, 2021

After read bad reviews I decided to close my account. I called customer serviceand her name was Jennifer. I told her I would like to close my account. She told I should pay $400 for cancellation. I told I paid $300 one week before. They are charging for nothing. Just waste money. Don't have business with them.

Thumbnail of user vinniet2
1 review
1 helpful vote
April 21st, 2020

I Have been dealing with Tanner and Katie, they have been incredibly professional and knowledgeable. I have dealt with a number of similar companies in the past, and I can tell you without a doubt that the Team at Ad.IQ has been by far the best as well as easiest to deal with. Great communication, excellent understanding of how to achieve results, and the way they deploy their strategy has been precise and in accordance with best practices policies.
Great Company, greater staff, and even better service. Top Shelf Team@ Ad.IQ

Thumbnail of user scottl539
1 review
12 helpful votes
October 4th, 2019

This company is a joke. They will tell you, you can be at the top of google listings for keywords in 3-6 months. Does not happen. Your leeds will grow. Does not happen. Very hard company to get in touch with. Was trying to change keywords. Sent multiple emails and no reply. Finally cancelled payment and Boom. Guess who called... Its only clear that they are after your money and dont provide any actual service. Be careful

Thumbnail of user dylanc89
1 review
9 helpful votes
May 14th, 2020

I went through with this company hoping to receive what they promised which was a great way to advertise my company on google and get on to the front page, also on google maps, and be able to have a viewable profile website on google. None of this was true and after the agreement was signed I never heard back from them.

Thumbnail of user terryf438
1 review
4 helpful votes
February 8th, 2022

Every time I get their e mails I respond STOP> They dont stop. I dont want to do business with you or have my time wasted with these e mails.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniem236
Joseph K. – Ad.IQ Rep

Hello Terry,

Thank you for taking the time to leave us a review. We want to address your concern to make sure you are not receiving unwanted communications from our office but have been unable to identify your file based on the information provided here. Please contact us at 888-402-2347 x1 so we can make sure we fix this for you.

Sincerely,
The Quality Assurance Team

Thumbnail of user shanic5
1 review
7 helpful votes
December 9th, 2020

They thought they could pull the wool over my eyes. Not so. I've run ads before and worked at microsoft as an sem analyst. I didn't have time to run my own ads and create content but I should have hired someone to do so. The quality assurance cat tried telling me that $300 in ad spend accrued over 4 days. For such a specific and targeted niche as mines, this was a lie. Then he said they didn't do any work because I had asked for a refund. So they didn't do any content production, no ad placement and didn't communicate with me whatsoever. They also didn't even set up my socials correctly. No bio, photos, not even stock photos. For a month of them doing nothing I paid 300. Then this dude had the nerve to go back and forth with me. This is not an ad agency. They don't know ads, Cpc, how to write ad copy or ANYTHING. Do not hire them. Go with someone like a teenager who is willing to learn how to do it.

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Thumbnail of user stephaniem236
Joseph K.
Typically responds within 3 days

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3.0
100 reviews
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