Afterpay

Bank account was compromised 1-3-24, contacted Afterpay 1-4-24, today is 1-18-24 and NO ONE has helped with the situation. I explained what happened, they're just allowing payments to fail. They refuse to read the multiple messages sent. 5 people have responded via email saying someone will call, they never do and the escalation team will reach out, they never do. STAY AWAY!

The tummy I have a great amount to spend we want to try to spend it online or in the store I do not know how to work the card why and I want to talk to somebody it's a machine it'd really be nice if you had humans to talk to I am so tired of having to buy from TAMU and the other side so I'd like to buy all of the store using my afterpay.
I'm wasting money buying from tell me when the other ones half the products are not well so I would like to talk to you human and know how to use my card purchasing things from stores.

The concept and app is self is much as expected. Errors here and there, nothing that should not be unable to be corrected. The issue you run into is how very literally subpar their customer service is. They're lazy, rude, and incompetent. They do not know how to do their jobs. I heard this from many people and stupidly ignored them. Please don't shop there, you'll regret it.

Try charging back a company who screwed you over with After Pay. Not only will you get idiotic questions and replies from After Pay they give you a run around and in my opinion sides with the merchant. The convenience to use them is great unless there is an issue. Please don't trust that just because a company uses After Pay they are legitimate. If they are a fraudulent company After Pay will do nothing to help you.

Everytime I try to make a purchase my stuff is declined. I make payments on time and everything and I also been with Afterpay for over a year and I still have to go though this. I mean every single time. It's ridiculous. I don't recommend especially if you really need to purchase something you better off buying it

It works well until you have a return. I made a return to Lululemon for $106 and Afterpay is not crediting my account. They are holding to my money. It's not event that much. I don't recommend using them. I have been going back and forth with their rep Joyce for days now and she still hasn't credited my account. I don't trust them. I provided a receipt for the refund and still no resolution. Also, why don't they have a number to call? Red flag.

I've been waiting for days for a response on why was my account still being with drawn when I stated several times I had yet to receive my items. I have paid out nearly $84 for a package I never received. I advise if your looking for a professional reliable service this isn't it. Constant robotic replies from afterpay. Klarna' has always investigated and refunded my account if there was a lost, stolen etc package missing. Afterpay is crooks far as I'm concern. If ive paid you for years on all items/merchandise never once a complaint then it's clearly a legitimate claim. The merchant apparently never sent out my package Bc when I ask where was my items suddenly I got a shipping notification. But a week later still nothing. I never take over a Month to receive anything unless it's nonexistent. If this is how afterpay resolve issues for their customers I'm nolonger moving forward with them.
Absolutely displeased. Do not risk yourself

Very poor!
Just received a limit increase to $3000, yet any transactions I try to make decline.
I have an excellent repayment history, up to date with all current repayments, and have used only 15% of my current limit.
I have been in contact with the Afterpay team numerous times and have yet to be given an explanation why my account appears to have a purchasing hold placed on it.
Not very professional at all.

Every time I go to use it I have to reconnect my account to Apple Pay. It's time consuming and embarrassing when I get an error message that funds aren't available. I've used it twice at the same store:Bargain Hunt, yet that store won't come up as an option to link to. First two times the employees had to work with my phone and account to get it to go through. The last time, today, I just gave up and put my purchase from Bargain Hunt on another account. I haven't yet decided if I will close the account or not.

Please people do bit use afterpay, I've been a loyal customer for over 8 years and I've always paid my bills on time. But the one moment u f k up they treat you like scum. There loyalty and royalty program is out the gate. Do not trust these people.!

I have been trying to shop with Afterpay. I have been with them for a very long time and have consistently paid early on my account. Now the site is having issues and when I reach out for help they refuse to respond. Have been waiting several days to no avail.

Used to be a 5-star company, but now their so-called "customer service" is complete crap. One of my orders didn't go through on the app and I didn't know if I had to reorder or not because I didn't want to get double charged. I messaged them later that day, but gave them the benefit of the doubt that they were busy from the rush of customers, so I waited. Monday came and went and by this point no one has been responding to any of my messages through the app. The phone number reroutes you to the same chat they've been ignoring and even my emails have gone unanswered. They claim someone will message me back within 24 hours but that's obviously a lie. Had to go to Sezzle to complete my Christmas shopping since Afterpay clearly doesn't care enough about their customers to respond to them. The only reason they're getting 2 stars is because they are a pretty good service to use, as long as you don't have any problems.
If you do, you're screwed. Been a customer since 2019 but I don't think l'll be back. It's not worth the headache.

I'm am Chantal Howard and Afterpay is very disappointing to me they have took all my spending and when I pay it doesn't go back on my account very disappointed

I signed up with Afterpay about three maybe even more years ago because I received a message from them stating they was offering me a $600 spending limit. That but now pay later prank for most. Well until today I have never been approved for anything. They actually offered $0 limit. Maybe I'm doing the directions wrong I don't know. I gave up came back, forgot remembered checked again. Afterpay you fooled me for way too long. Next time I uninstall the app I won't reinstall anymore. Enough is enough. Getting people attention with the $600 u can never actually access. Ima read some reviews to understand if anyone in the world accessed there spending no spending limit

I returned 2items and they're still charging me. I sent my receipts of the returned purchases. It's difficult to get help or have a conversation with a real person. You chat with a machine that can't answer unscripted questions...

If you are planning to refund an item using Afterpay, please think it twice as I have not get the money yet even when the store where I make the purchased authorise the refund.

I complaint about it and after 19 days nothing has been solved yet.

There have been about 4 staff members looking my case and nobody has helped me yet.

I imagine how would be the circumstances if we do not pay on time.

I ordered a pair of shoes from Hoka. Immediately after the order was processed I cancelled it because it was a wide width. I then reordered the shoe in the correct width. I used Afterpay. Even though I have sent Three communication from Hoka to Afterpay, Afterpay refuses to refund my money. Hoka never received any money because the order was cancelled. Afterpay closed one dispute, I've opened another one. Afterpay has NO TELEPHONE NUMBER to contact them. I can only say they're a very poor company to try to resolve issues. I'll never use them again. At this point, they have $189 of my money and refuse to return it.

This is first and last time I will ever utilize this site!
Received and return product upon picking up from door step and now I'm furious because afterpay is telling me to get with merchant and merchant is saying this is an after pay issue! No one is helping and could care less! They are continuing to pull funds for merchandise that I've not had possession for over a week! Worse site ever
Don't use these ppl they don't care if your funds keep pulling ‍

Afterpay owes me 114$. It has been a few months now and I have emailed them on several occasions and they are not responding. I placed the first order and cancelled it within the 20 min allowed with crocs. A few mins later I placed another order with my coupon. They were charging me for both orders and even automatically withdrew money off my card for the iorder that never shipped! There is NO PHONE NUMBER OR LIVE CHAT. Had I known that I would have never got in bed with them. Croc responded and told me on an email chain with Afterpay we do not charge until the item is shipped and Afterpay still have not refunded me. Im pissed and reaching out to bbb following this message. Planning to close my account but I want my money!

The customer service here is useless just using all the "canned responses" and doesn't really understand how to reply on inquiries. Its true you get to save money for not paying in full, but when you do return or refund they wont give your money back. They charged me twice and did not do any refund even if I don't have the item! Such a scam!

At the beginning afterpay was great I was able to get what I need, but I fell into hardship and wasn't able to pay on time. And now even though I was finally able to clear my account and pay it off I am no longer able to shop again how fair is that. I mean atleast I paid it off and I only owed 40.00. Ridiculous

You gotta are charging me for an order i haven't received and when i tweet to dispute it on the app it's also invalid! Now i'm losing credit with you all because i refuse to pay for an order that i didn't receive.

Oh WOW! 600.00 spending limit. Oh shoot, I forgot they deny all my purchases. Why get my hopes up?