• Amazon IN

Amazon IN

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Overview

Amazon IN has a rating of 2.55 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon IN most frequently mention customer service, and new order problems. Amazon IN ranks 519th among Marketplace sites.

  • Service
    26
  • Value
    23
  • Shipping
    24
  • Returns
    24
  • Quality
    23
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
29
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India.
  • And when we contacted customer service they just Ignored as they don't know anything.
How would you rate Amazon IN?
Top Positive Review

“A really great site to get anything and everything that money can buy”

Rajat K.
3/18/24

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Top Critical Review

“Pick up driver acted like local goon in Noida India”

Ashish T.
1/6/24

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Reviews (142)

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Reviews that mention popular keywords

amazon india (10) customer service (21)
Thumbnail of user ashisht28
1 review
0 helpful votes
January 6th, 2024

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Tip for consumers:
no support frm Amazon customer service team

Products used:
cap

Service
Returns
Thumbnail of user caterinadavinio
1 review
0 helpful votes
February 19th, 2024

Does anyone know what happened to the orders quoted below? I called the courier, who doesn't answer, I chatted several times with Amazon customer service, and I DIDN'T RECEIVE ANYTHING.

Please, note that this is a guest house open 24 hours a day, 7 days a week, so the recipient is never absent. No one at the reception has seen the courier for these deliveries.
The customer service tells lies very kindly, and today one of the order results *undeliverable*, one *delivered* but it is not true. We have also several non existent delivery attempts. This is a fraud for customers, for sellers and for the company: do something!
Beside, the Amazon delivery telephone line says today that there are no deliveries for me. Ridiculous people, change jobs!

11-Feb-2024
Order #
**************162
Order total
Rs. 899.00 (1 item)

Tracking ID: **************

-----—

16-Feb-2024
Order #
**************103
Order total
Rs. 3,599.00 (1 item)

Tracking ID: **************

--—---------
13-Feb-2024
Order #
**************340
Order total
Rs. 185.00 (1 item)

Tracking ID: **************

Products used:
They mostly do not deliver

Service
Shipping
Thumbnail of user jackh1369
1 review
0 helpful votes
September 27th, 2023

I have ordered several items from Amazon India. I recently had one item show delivered, but it never showed. I also had one order that arrived incomplete. I wrote to Amazon India, but they never responded. When I wrote a bad review, they told me they would not post my review because it talked about the product, the seller, or delivery issue. Crazy

Thumbnail of user sm779
1 review
0 helpful votes
July 10th, 2022

Pathetic Customer service team who have no clue on customer pain point. Delivery date commitment is unbelievably inaccurate. Try to avoid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amirs57
9 reviews
6 helpful votes
July 29th, 2020

I do not like this store. If you want to shop on amazon then you need to have experience or you will end up buying the wrong things. On the other hand the store has all the things that you could possible need and for affordable prices. The dleivey is painfully slow if you reside in far away regions but that is just what online shopping means.

Thumbnail of user priyamaryjose94
1 review
1 helpful vote
September 3rd, 2023

Amazons delivery service has become pathetic. The delivery agents make half hearted attempts to contact late at night and say delivery attempted,could not reach you and the delivery gets delayed until it is cancelled. And customer service is not much help as they are apparently not in direct contact with delivery agents. Pathetic. I wish I had placed the order on flipkart. Could have saved myself the wait

Thumbnail of user sushantt2
4 reviews
0 helpful votes
October 27th, 2022

Good variety and Ambience. Price varies based on products. You should get things as per needs. Excellent variety. Highly recommended

Thumbnail of user pritikak1
3 reviews
0 helpful votes
June 4th, 2023

Bought flowers from Amazon India they failed to deliver on the date and continue making excuses the three agents I spoke with keeps lying and they don't want to refund my money know please don't buy from Amazon India fresh flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiad206
4 reviews
1 helpful vote
June 16th, 2021

Nice online shopping application. Fast delivery or same day delivery of any products for prime members. I really liked the quality of the products. Also, they offers so many discounts and coupon codes for shopping. Various brands at one place. Amazing experience.

Thumbnail of user umav5
1 review
0 helpful votes
May 2nd, 2022

I'd give negative overall rating, if possible. I keep getting error messages when I try to order and the customer service ppl are so useless

Tip for consumers:
Dont use amazon.in

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickys545
2 reviews
0 helpful votes
August 30th, 2021

It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.

Products used:
I order most of my stuff from Amazon. Recently I ordered a pair of running shoes, a mobile cover & a smart weighing scale.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amitm90
2 reviews
0 helpful votes
August 22nd, 2023

Very 3rd grade service my order# **************118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.

Tip for consumers:
Very 3rd grade service my order# **************118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.

Products used:
Dont remember but now onwards never will order.

Thumbnail of user bhaskarang1
1 review
0 helpful votes
December 1st, 2022
Verified purchase

I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as ordered and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times. But they did not bother to resolve my undelivered item issue. They said that this is the max they can do on this order and abruptly disconnected my call when I tried to ask them the remedy to solve it. I think Amazon India have trained their customer support reps to respond like this if they encounter any delivery related issues.

I found that Amazon India did not bother if any delivery issue happens on the items ordered in their website. In my case I am not sure whether my order was not handled properly at their Warehouse, or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility till its delivery to the destination address.

I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. But the recent experience with them makes me realize that if any issue happens on the delivery, Amazon India will not bother to handle it for us.

After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India.

Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.

Tip for consumers:
Stay away from Amazon India

Products used:
Product not delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user subhamoys
1 review
0 helpful votes
April 9th, 2022

Dar$#*!a mobile (Dar$#*!a Aashiyana Pvt Ltd, Gujrat) is fraud seller available and backed by Amazon to cheat customers.

Dar$#*!a Mobile sends me a used mobile instead of a new one and Amazon fulfilled the delivery by pasting a 'New Item' sticker on it in a temper proof packaging. I raised complaint immediately with all proofs to amazon and they are doing their so-called investigation to support the fraud seller. I lost my 14k/- to this Dar$#*!a mobile -Amazon fraud duo. Please don't buy anything from this seller.

Tip for consumers:
Avoid Dar$#*!a mobile seller on Amazon to buy new mobile. This seller usually cheats customer with the halp of Amazon.

Products used:
Second hand Redmi note 10 Smartphone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanchitak1
1 review
0 helpful votes
March 17th, 2022

It has been nearly 3 weeks amazon india site is not taking international debit cards, Everytime customer service people says that they are working on this issue. Give us 48 hours. Some even mention why i do not take indian credit cards. How people overseas takes indian credit cards. Why they are not honest in telling the real issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kg276
1 review
0 helpful votes
May 14th, 2022
Verified purchase

I purchased Cacao and it was supplied with no outer packaging, resulting in cracked package and spillage of the Cacao powder.
Amazon neither replaced nor refunded and didn't offer any customer service at all. Amazon deleted my online feedback as the remark was unfavorable to Amazon.

Tip for consumers:
Amazon review on other site

Products used:
Cacao powder

Service
Value
Shipping
Returns
Thumbnail of user sanjayj31
1 review
1 helpful vote
May 6th, 2021

RONCUVITA provides best Belly Fat Burner for men and women at very affordable price in India. Its really works to reduce fat from our body naturally that why I recommend RONCUVITA Belly Fat Burner, which is very good for those people who are facing problems because of their body fat.

Tip for consumers:
They provide most affordable and 100% original Health Nutrition Supplements

Products used:
fat burner, health supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user absc
1 review
0 helpful votes
September 21st, 2022

I ordered a fan from seller RetailEZ Private Ltd on 2nd September 2022. It was a same day rush order delivery. It has yet not even been dispatched till 21st September 2022. I have pressed the cancel button at least 20 times but it just says "Attempting to Cancel"

In the meanwhile I have contacted Amazon at least 10 times on chat and phone to try and cancel the order and get the refund. So far nothing has worked. They just keep on making false promises. It was a good company once but not it has turned into a lethargic company where people do nothing else other than to lie to customers.

Tip for consumers:
Please stay away. They will take your money, not deliver the product and then they will not refund the money also.

Products used:
Electric Fan

Service
Value
Shipping
Returns
Quality
Thumbnail of user johndjaana
1 review
0 helpful votes
May 14th, 2023

Ordered all kids brand, but what they delivered is all local brand. Seems India Amazon are cheaters.

Thumbnail of user bibinb1
2 reviews
1 helpful vote
November 29th, 2023

Dear sir/ mam,

Myself Bibin baby i ordered Diapper for my childrens online from Amazon this month the order ID is Tracking ID: ************** and Order # **************566 and Sold By: R K WorldInfocom pvt ltd. Actualy i am working in dubai and to my home addrss in india, kerala i make the deliver address. The item i ordered is umtum Chota Bheem Baby Diaper Pants with Leakage Protection - 12 to 18 Kg (X-Large, 54 Count, Pack of 2), this item i ordered 3 Quantity and only one set only i came. In kerala i parents was there and when it delivered my parents told items came and and didnt noticed the quantity and all and last week when it finish then only i get to know that item was not fully delivered. And iwhen immediately i contact the customer care through chat but they refused to undwrstand my problem. And my problem was i am in dubai and i can't call the customer care directly. Any one there to solve my consern issue. Amazon can contact the delivery company and distibuter to check there system at leat to verify it. But i have the bad experiance with the chat customer people. That also one chat 4- 5 people will change in between and i have to explain everything to again and again.
So please consider my issue and replay me back.
Thanks and regards

Bibin Baby
**************

Service
Value
Shipping
Returns
Quality
Thumbnail of user santoshc8
3 reviews
12 helpful votes
May 19th, 2019

I tried this web for affiliate marketing. But after earning some money in my affiliate wallet. They suddenly suspended my account by saying your website violate our rules.

Thumbnail of user nitinc14
1 review
0 helpful votes
July 2nd, 2021
Verified purchase

Its been so frustrating to know that Amazon India has tied up with fraud sellers (Fizzics_India) etc to maximise profits

I purchased laptop with 6 month warranty, however when contacted customer services they denied to obliged to warranty

Tip for consumers:
All Amazon India Users......Please be careful Amazon India has tied up with Fraud Sellers to maximise the profit

Please be aware of one of the Seller Fizzics_India

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user ranbirg
1 review
0 helpful votes
June 13th, 2022
Verified purchase

I ordered 2 beds from Amazon.
1. Amazon Brand - Solimo Mars Queen Engineered Wood Regular Bed With Storage (Wenge Finish, Brown). (ORDER # **************552)
2. V Create Store King Size Engineered Wood Platform Designer LED Fitted Headboard Bed with Side Tables and Storage (ORDER # **************566)
After delivery it was a terrible time to get it installed through Amazon installation services.
V Create Store sent me a video saying its a DIY and after trying some items were missing.
Both amazon and V create asked me to get the installation done by a third party and this costed be a bomb.
Please be aware of such companies and Amazon.
Never buy their products of else I am sure you will suffer the way I have suffered.

Service
Quality
Thumbnail of user pranayap
2 reviews
0 helpful votes
October 13th, 2021

These $#*!s are trying to fool people by showing sale prices, however when comes to delivering the product they cancel it, I ordered phone during sale which was in discount however these morons cancelled it on the last day of delivery! Seriously guys I can't expect this kinda ridiculous services from Amazon! It's over never gonna shop here again! Thank u

Thumbnail of user manishas59
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Hello I was committed a bank discount of 8000 on Amazon pay balance because Amazon canceled my ordee once I place a new order. After placing same order I called on same day they said call back after return window expires I called after return window expires now they denied saying we can not process anything. I have the email. My email id is *******@gmail.com and I have the commitment email I will take this issue further to the consumer forum this is the. Biggest fraud Amazon done with.me I can even not return my product now. I need resolution...

Service
Value
Shipping
Returns
Quality

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Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

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2.6
142 reviews
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