American Advisors Group

My home was paid off completely, and I wanted to perk it up a little, plus have a cushion available for unforeseen expenses or some travel. I had seen AAG advertised, and finally gave them a call. The agent I spoke to, Thomas Norfleet, was very personable and caring. He made sure I understood the process and walked me through it to the end. Every email was answered quickly, and every call was taken or returned. I never felt "lost" in the shuffle of doing business. I am very happy with the results, and would recommend AAG to my fellow retirees and friends.

Took me over 30days, speaking to at least a dozen employees to get AAG to rectify not following disbursements in accordance with theHUD closing statement. Some people, including a department head, would not return my calls after I left "important messages. Most of the time the reps just had me call or transferred me to another person. I have compiled, in chronological order, my SAGA and would share same with any AAG Official!

I had a positive experience with AAG in obtaining a reverse mortgage. Every step of the process was made easy with the help of a professional and personable mortgage originator, loan processor and the closing agent. Because of their efficiency, my experience proved to be stress free and successful. After closing, I was left with assurance that my financial concerns during the twilight of my life will be met.

The loan officer was wonderful. It's the awful customer service after the reverse mortgage has gone through that I have a problem with. I called because I couldn't get into my account and the person I spoke with said so what do you want me to do about it. Had the same problem recently and 6 days after calling to report the problem I still can't get into my account. Shabby customer service. Their attitude is you're taking up their time with your silly problem. Shop around before you decide who you want to deal with.

The agent (Mark) was terrific but the entitle process was absurdly lengthy (6+ weeks). Otherwise, process went smoothly.

AAG was one of the worst experiences I have ever had. Following my mothers death, I inherited her home and the attendant problems with dealing with AAG. After following AAG's requirements to the letter, I incurred thousands of dollars in legal fees to get AAG to honor their own responsibility. The fact there was more than $250,000 in equity had nothing to do with their continual threats of foreclosure (Not!)
They were everything people fear in a reverse mortgage lender. I have a reverse mortgage with Longbridge Financial and have not experienced a similar lack of integrity. In my experience, this company, AAG, is one to avoid when securing an otherwise useful product. Search elsewhere.

I'm in my late 70's, and the value of my home has increased 58% over three years. A AAG Reverse Mortgage allows me, at this time when interest rates are low, to take advantage of that situation to have the non-taxable funds available to continue a good standard of living. Older individuals who own their home should investigate this source of emergency income.

My biggest question of consideration in talking to an agent about my Reverse Mortgage was is AAG going to own my home or am I still the owner of my home. The answer was a resounding you will remain to be owner of your own home as long as you observe the rules that you agree too. This is very easy to do. Pay your taxes, pay your HOA dues if you have any and keep your property in good condition. I was even told I could stay in my home for life. In my estimation Robin is the best agent I've ever used.

It took several months to complete the reverse mortgage process, but you were very patient in explaining the entire thing. Every question I had was answered with great knowledge. The experience was a lot more pleasant than I thought it might be. Thank you so much!

The person that helped me was great. Had to get two appraisal for loan. That took a long time. Also they required a Lisa account for property taxes. I was able to apply to have property taxes waved from county because I am disabled. They still keep more than 20k in an account to pay taxes that will never be paid.
Very sad to have money tied up like that.

When we decided to pursue a reverse mortgage to make our golden years less stressful and more enjoyable we reviewed several different companies before ultimately selecting AAG. We couldn't be happier with our decision and were blown away by the performance of Maureen Schultz throughout the entire engagement. Maureen explained all of our options, every step of the process in detail and, we never had to wait for a response from her on any of our communications. We highly recommend both AAG and Maureen Schultz to anyone considering a reverse mortgage.

Wanted $25,000 and was told I qualified for $64,000. Was not told about interest on unpaid balance. I received $25,000 and the balance was supposed to earning 5% interest. It is actually a bit less than that. The statements are hard to understand.

Didn't know much about the whole process Rob help me through it all along with my sons help who is a CPA well done

No Customer Support
This has to be one of the sleaziest companies out there that continues to thrive. I should have backed out when they lowballed my appraisal by 70k ( I had 3 real estate agents in the week prior). But after you get your loan if there's a problem you will never talk to a living person again. The phone numbers have circuitous links that tell you to send papers to a fax number that no one responds to or a email address that is monitored by a bot. I have been trying to reach a living person since November of 2020. Don't be fooled, after they have your loan their object is to get you home. I fall under a tax relief program in my city, due to COVID and a computer glitch this year; thousands of us had to reapply. Of course I was approved. But even though AAG had my approval letter by fax and email since NOVEMBER, today they notified me that because they paid the tax my home will be theirs in 30 days unless I give them 100k. They don't answer the email address they give you nor do they answer the fax they suggest. I have never seen such bad customer service. It's ironic to me that they have someone who has time to answer reviews.

Our Agent, Steve Saltz, was absolutely amazing, communicated well, and really worked for us.

BUT - the underwriting, the processing, the length of time, the conditions, the whole process took FAR too long, the fees kept going up and up, and it seemed like management and underwriting did everything they could to jack up the prices, extend closing for more fees, and it was frustrating and disgusting what AAG does to its potential clients. They are lucky to have Steve to communicate and work on our behalf. My loan took 4 months, but my friend who started at the same time took NINE MONTHS AND $30,000 MORE IN FEES DUE TO PROCESSING DROPPING THE BALL.

My mom had 2 reverse mortgages with AAG. The decision was the right one at the time but she did not not fully understand what she signed. After her passing in 2021 the loan was already passed to RMFLLC. The family complied with all documents needed to sell the property and pay off loan. A contract to sell was forwarded to RMF in 5/2022 and signed contract faxed in 7/2022. 3 weeks later RMF lawyers foreclosed on property charging an additional legal fee of over$4K. This was almost 3 months after a contract to sell property was signed! Beware of this company along with AAG. Neither company will take responsibility, they just want the property to sell and keep all as seats!

I got my information from Tom Selleck. I believe that almost everyone has seen Tom on TV. This is the very best source to learn about AAG reverse mortgage.

AAG was sooooo sweet when they set us up with the reverse mortgage. But buddy let me tell you that if you want to pay off the reverse mortgage you will deal with the worst customer service reps in the entire United States. They have NO empathy for ANY situation. The managers will NEVER NEVER NEVER take your call and they will NOT call you back when you leave a msg. I would NEVER recommend that you do business with this company. I can't believe Tom Selleck is representing this crappy company...

Really care and will stop at nothing to get you the help you need...
They truly are about helping people of all walks of life...

The reverse mortgage has been a good experience with AAG, and a game changer in our retirement financial picture.

Your entire team, was positive, please review my review from the time I conducted another such survey... Greg and his complementary associates, and leadership team were all outstanding! Cheers, Russ and Vicki Otter

Corey was the best in every area of the loan process. Very friendly, helpful, courteous, kind, and a pleasure to do business with. I will highly recommend to friends and family! I am 150% satisfied with is help and service!

I just got off the phone with a representative named Maurice from AAG and the conversation was very frustrating and a bit volatile. All I wanted to begin with from Maurice was to get some basic, upfront, transparent information about a Reverse Mortgage Program that I was hearing so much about. All he would tell me is that this is a "wonderful" program for adults over 62. He sang the glories of not having to pay back this loan for the rest of my life etc. etc. However my concern was how does this really work... somebody had to be making money on this program. No one lends money for "FREE". I asked about the average interest rates, I asked about any fees that could be charged, I asked about closing costs but Maurice would not address any of these concerns. I gave him basic information about my situation such as the Mortgage balance, The property value, the total household income, our ages and yet Maurice could not tell me about any applicable fees, or an average closing cost, if there was any origination fees, average third party fees, he did not even mention any insurance cost that may be applicable. Instead, Maurice insisted on my giving him my Social Security Number and my Husbands Social Security Number before he can give me ANY information about the costs involved in securing a reverse mortgage loan. THIS IS AWFUL. I was contacted by several agents from other companies specializing in this type of loan and they were all very forthcoming with the information I needed to determine whether a reverse mortgage is right for me. As I was advised, I will compare these costs proposed by several companies before I decide who I will use to follow through with this process since some companies are levying much higher fees than others. I refuse to have my credit pulled up all over town. This AAG representative informed me that HIS lack of transparency represented the policies of the company he works for... AAG. If this is the way AAG does business with the elderly by treating them as though they are stupid and ignorant then their service leaves much to be desired. I am shocked and disappointed in this much touted company. I would strongly advise anyone seeking a Reverse Mortgage Loan to be very wary of this company at this point.