Amtrak

I wouldn't advise anyone to ride Amtrak trains. Their employees are very unprofessional; lacking ethical skills and very rude and disrespectful to customers.
I've just recently rode a Amtrak train to Louisiana for my grandmother's funeral. The Amtrak station in Chicago, Illinois is another example. They kick you out of the station at midnight. Even though you have a boarding ticket to ride the train. They don't care if you live or die out in them streets. New Orleans, Louisiana Amtrak station is no different. They have gang members hanging around the train station.
Their supervisors are criminals dressed up in a uniform. They gave me a price amount for a boarding ticket. Next, when it was time to collect payment; and said that I didn't tell you that. There is some funny business going on in that organization.

For the Santa Clara to Sacramento Amtrak today, 3:10 PM, Nov 28th I helped my handicapped and elderly friend with her bags. We took them to the platform and set them -- and her -- inside the blue-colored Handicap sign on the platform But when the train arrived, they refused to open any door in front of that ADA space. Instead, we had to hurriedly walk, shuffle, etc -- with bags -- about 80 feet away to the closest open door. The engineer even called out for us to get away from closed doors and refused to open the one in front of the ADA Handicap space. Let's request a policy change so that the ADA space door is always one that gets opened.

Horrible -train 4 hours late-food TERRIBLE! Roomette laughable so small and uncomfortable. Outrageously expensive. Train so old and rickety felt unsafe for us older people to walk around for fear of falling. Thought romantic to ride train in a roomette-scenery from Illinois to New Orleans poverty stricken areas other than crossing Lake Pontchartrain. The so called special access to priority lounge area at depots consisted of water, packaged muffins and potato chips only - with stained old furniture. Train antiquated, dirty. Could have flown cheaper and a few hour flight opposed to 15 hour ride. Looking forward to booking my next train ride.

It can be Fun traveling on a train to a destination. It was for me when during the holiday rush I took a train to relatives. A plane would have brought me there in an hour but the train with one layover took 9 hours. So relaxing! It gave me the opportunity to transit into the family reality. Red caps in Seattle and Portland Oregon were very attentive. Security at both places was excellent. Best to travel during lower use times as the train bathrooms were less than
Perfect. So I used the bathrooms in the stations and they were clean.

I dislike every trip I make with them. As a minor I didn't think I would be bothered much but sadly I was wrong. Last trip I had I come in with the paper they gave me (which I'm supposed to keep the whole ride) of my information. There goes one of the workers asking for it. I casually give it to them. The guy ends up letting me know that he leaving in Orlando when I'm going to Tampa I never received my paper back. I arrived in Tampa and they ask for the paper THAT I DONT HAVE. Also during the trip the guy that works at the food store is so rude for no reason huffing and puffing about doing his own job! I'm 15 I work and I don't even come close to complain about doing my job. I past through it and get another trip on the train and the circuit wasn't working on one side. I had to charge my phone so I ask about it. Again on this trip they take my paper. They move me to the other side to charge my phone. I fall asleep and I get woken up to move AGAIN. " because that's how he does it". I can't even sleep on the 6 hour train ride. I would rather not take another trip.

I have traveled for so many years on Amtrak. But today I can say in all my 20 years traveling. Amtrak finally gave us the BEST train attendant I ever seen. So friendly, polite, caring, and kept the train clean at all times. His name is Chris Charles. They should have more like him on all trains. From the moment I got on board he capture my attention when I asked help to place the luggage in overhead. They usually give bad attitude but just said "that is what I am here for to help you " big applaud

A kind woman name Shadaa from Penn in Newark helped three women aged 30 to 73 with our train departures.
All of us on different trains.
She comforted my nervousness.
She deserves some recognition for her helpful service.
A very kind employee of Amtrack, Newark
Sunday 6 48 Jan 21
Lois Arthur Boston

DO NOT GET AMTRAK TRAVEL INSURANCE
We paid 1076 for Amtrak vacation Travel Insurance, NOT BECAUSE WE WANTED TO. We, in fact, expressly declined the travel insurance; but when a change was made to travel details Amtrak automatically added it back in then told us they could not remove the charge after we were invoiced. Make sure you decline the travel insurance each time you talk to them and verify travel totals do not include the cost. That should be easy, for a trip total of 4903, 1076 was travel insurance - my son learned a booking lesson the hard way on that one.

Additionally it was a COMPLETE RIP OFF. Amtrak was responsible for over 24 hour delay in reaching Salt Lake City, causing us to completely miss 1 night hotel stay and 24 hours of car rental and additional costs in changing the pick time for the car. The travel insurance reimbursed 132, less than half the missed hotel reservations and none of the rental car costs.

Besides, most credit cards offer travel insurance as benefit, go on line and check and use the card with the best deal. Even if it doesnt cover everything you will still be far better off than with Amtrak insurance.

I spent an hour trying to buy tickets on the Amtrak website. It just kept freezing. I hit "Continue" and... nothing, nothing, nothing. My computer otherwise worked fine. Other websites worked fine. Enormously frustrating. Finally, I called the 1-800 number and waited a very long time to speak with a representative, who was helpful. There has to be a better way to do this!

Dirty Bathrooms. I don't think they are ever cleaned. I booked round trip from Illinois to Las Vegas Trip costs over $650. I think a plane trip would have been Quicker and About the same price. I don't think I will take another train ride unless it is a Quick trip. Not good for long Trips. Can't wait to get back home.

They were amazing. Not only is it a smooth ride there was also nice and sweet. There was a mud slide causing a huge delay. Amtrak ended up putting us in a beautiful hotel, giving a $200 voucher for next visit AND gave us soo many free meals due to the inconvenience that wasn't their fault. I do recommend using Amtrak. I definitely will again.

Amtrak.She dismissed me as a black woman while she catered to white people. After she suggested I struggle with my extra large baggage and I then I watched her escort a disabled white couple where I needed help. MR. TAYLOR in customer service
( while on break… THANK YOU) was great.
Black Jamaican women … don't respect African American women even when they're treated with respect. It scares them to hear good morning, yes ma'me, and thank you. As a veteran of this beautiful racist country I never disrespected this angry female. I tried uploading video but video was too short. I'm still a proud US Army veteran. THANK YOU RED CAPS FOR YOUR SERVICE! Approximately 12:30-12:45 pm watch the video at Amtrak check in.

Despite the train being 15 minutes late from Camarillo to Solana beach. The one employees that stands out was Murl in the Cafe, She was personable and attentive, Our train was 2 hours late due to an unfortunate incident regarding a trespasser that may have been hit by a train. She played music in the Cafe, she remained calm, as the demand for food and beverages increased because of the delay.

Was really excited to take a train ride instead of flying from Seattle to Vancouver. Lined up in Seattle. Got there early. Conductors tell out numbers that nobody know what they mean. People confused. We get onboard and all the seats are taken. No instruction of what to do next. Finally they open up another car. Whole process makes no sense. Disorganised and stressful. Food sub par. Starbucks drip coffee tasted like it was brewed the week before. Once we arrived in Vancouver we sat on the train for another hour with no reason other than they had to take checked bags off. Absolute disgrace of a transit service. Will never travel on Amtrak again.

So these people are telling me my train gets a 3 hour delay but they can't wait for me for 1 minute? Fix your train of thought because it's bumpier than how you guys drive

You cannot find a worst train in the entire world (including India)! If you can move any other way DO IT.

I have been riding Amtrak 4 to 6 times a year for several years. Most often I travel between New York Penn Station and Providence but occasionally I travel between Newark, NJ and Washington, DC. In over 20 years of riding I have had one seriously late train (over an hour). I have ridden Amtrak during snow storms when everything else was shut down. I have also used Amtrak for long trips, Newark, NJ to New Orleans and also around the country. For my regular jaunts between NYP and Providence I use Northeast Regional Service; it is important to buy your ticket in advance as the price increases as departure nears. Cars are clean with large comfortable seats. Reading lights and tray tables work as they should. Personnel are helpful although beyond collecting my ticket I have few interactions with train personnel. My one suggestion is that food be purchased in the station where there are excellent take out places and carried into the train. My Providence trip takes just under 4 hours; flying would not be faster and with TSA waiting probably longer. I am not commenting on Acela as I have never used it. But Amtrak is a wonderful resource and more people should take advantage of it.
Note: Because of coronavirus I have not traveled since early this year.

My experience was horrible. There is NO place to wait inside and NO restroom available... I gave it one star becuz it was only 15 minutes late and arrival to Ottuma was was actually Early. Don't get on at Hastings, NE Ever. Plus it's dark and barriers are set up to get to the train.

Booked an auto train trip and asked to use points, which would pay for half of the trip. Agent forgot to add and charged my card for the full fare. Called to fix, but they said they couldn't refund the money. Bait and Switch at its best...

My secretary forgot to enter my rewards number to my booked ticket. I have been on hold now for 30 minutes listening to the WORST Muzak from Amtrak along with the worst voices pushing Amtrak's credit cards. It's late and I'm tired and I have to deal with this poor customer service. I also want to add a companion ticket which will no doubt be a smooth process. Hate Amtrak and their DC lounge sucks!

Absolutely awful. Have been stuck on the train in the middle of nowhere for 4 hours after the train got delayed by 3 before departing. Even tho it's a cheaper option it definitely shows and I don't think I'll ever be taking a train again. Awful customer service with quality and service from 300 years ago.

Amtrak is the most ridiculous type of transportation. It has been continuously late. I have been traveling from St. Louis to Chicago. It looks like you guys do not care at all. I am in st. Louis five steps away from getting out. They stopped the train. O wanted to tell you, amtrak is getting worse every day. I am sure you do not care. I hope someone call me at *******006. Thanks

Failed to deliver on my low expectations. The site is less than helpful - does not respond to simply itinerary requests and injects frustration into travel planning.