Antenna Deals

I bought an antenna from them that looked used in a torn box when I got it. When I tried to contact customer service, I got no response. I tried calling, texting, and email. When I called one time and didn't leave a message, I got a response wanting to know if I wanted to buy something. After several more unsuccessful tries, I went back to Paypal who I used to make the original purchase. Paypal was super and after going thru the Paypal Resolution Process, I got my money back. I would never buy from Antenna Deals again.

They start next day shipping my order spent over a week in Texas alone be for coming to Florida plus missing the ubs stick as advertised sent email don't expect to ever hear back from they would not recommend purchasing from them

Everything was fine till I returned an antenna that did not work. After they received it they would not call me back. Had to get BBB involved. They said they were going to refund me $124.90 which was more than I needed refunded. They only sent $24.90 to my paypal account, which was less than I needed refunded. Bad company with poor communication. Will never do business with again and will tell everyone to avoid doing business with them.

I was shipped the wrong antenna. They lie will not contact you regarding your purchase. You have been warned do not deal with this company. Info from better business bureau as follows.
I will inform you that if you return the item AntennaDeals.com is infamous for not paying the return postage and you may be out of pocket for that item. They said to file a dispute with your credit card company.

Purchased a Lava HD800 antenna from them. I installed it to replace my broken 40+ year old antenna. After installation I was not able to receive half the channels as before. I moved the antenna and had the same results. Tried to contact customer service for technical support with phone calls, text messages and emails for three weeks. No response just text messages stating that they would respond. Their website makes a lot of claims that they don't follow.

As I see that just about everyone is having the same problem. As I received my Antenna 2/16/2021 short part & didn't work I returned they received 0n 3/01/2021 have been calling/e-mailing all numbers for 30 days with NO REPLYS or Refund/plus return shipping $21.00. I think that everyone that this has happen to should fill a complaint with the Attorney General of Texas & FTC. As they have been doing this for years. After you buy from them they will BLOCK your number & Name. I have tried on 2 phone with NO REPLYS.

Ordered an antenna did not receive an order conformation or tracking number. Left a email message. Called their customer service got no answer left voice mail got a text message telling me to text them. What kind of company text to do business. Good lord. Stay away from this company. Then I checked the reviews that were not on their site. Are they proud of their 1 star. I do not want your crappy antenna. DON'T DO BUSINESS WITH THIS COMPANY

I purchased a HD 8008 antenna to replace a lower powered antenna that picked up 8 channels. Could not pick up any channels. Tried calling, could not get anyone, did not return the calls. Filed a claim with BBB. They contacted me, said they had contacted the company and was told they would refund my money. I sent the antenna back. Cost me another $18 shipping. Never heard from them. No Refund. They are a bunch of crooks. Don't waste your money ordering from them.

Although trying to reach and interact with customer service was very difficult and discouraging, after posting this review I have learned this owner is 100% committed to satisfied customers. Just before the holidays might have been a busy time trying to keep up with the volumes. They have now been in regular contact with me to properly and satisfactorily remedy this situation. PayPal has blame in creating this fiasco. In spite of this very upsetting situation, their recent effort to remedy will make me willing to place future orders with them. I had placed an online order and immediately discovered an incorrect shipping address was listed after the PayPal transaction completed. I called all the numbers listed on their website at least 10 times over the next several hours. No answer ever. Left messages each time, emailed them as well. Product shipped to someplace other than to me.

I don't usually write reviews on purchases. However, this company has the worst customer service of anybody I've ever dealt with online. I have received no response to any of my emails or phone calls. On June 1, I ordered a HD8008 antenna. I received the antenna, but it did not function at all. I called all of their 800 numbers, and also sent emails, all of which went unanswered. Stay away!

Ron M.

Product did not meet my expectations so the product was returned. Followed website instructions, received RMA #, packed and shipped in original materials. Shipped on January 7th, 2020, product was received in Texas a week later but no refund. Emails, phone calls all unanswered. If the product you order does not work for you I would just give it to someone else to use because it is doubtful you will ever get a refund from this company.

Easy to put together and getting lots of channels. Happy with it, channels come in very clear love it

Dont buy from, they sell chinese junk, wont answer any emails, had to file a claim to get my money back, stillwaiting

Antenna came broken, I called I emailed I texted with no response, warranty my $#*!. Please unless you want to waste your money do not buy this product, got to best buy and get one of there's I should have done that to begin with.

First, I want to say thank you, item packed well, so it was received in good condition. Instructions were clear, all pieces needed were included. It was easy to assemble and install. This antenna captured 37 channels with consistent connection, unlike the inside antenna from another manufacturer only picked up 2 consistently. Thank You for developing this. I have already recommended this to a friend, would recommend to anyone. I understand the reasons it might not work the same for all locations, but for me it worked out much better than I expected.

I purchased an antenna from this company that was damaged when it arrived. They asked me to send it back and pay for the shipping. I should not have to pay for shipping on an item that was damaged when I received it. I finally broke down and sent it back after several correspondences with the BBB and still have not received my refund. I will never do business with this company again and I advise no one to do business with this company

I received the antenna in a USPS Priority Mail box that was open and held together with a rubber band. The antenna inside was broken, there were no instructions in the box and everything was just thrown in. I called customer service, left a message, and got a text back. I replied to the text with my problem and the photo, but then nothing. I replied to an email asking for a 5 star review, and got an email back supposedly from the CEO asking what was wrong, Again I replied with the problem and a photo and got nothing. I eventually followed the website instructions, got an RMA and paid $15 to ship this piece of junk back. So now they have their broken item back, since it was insured when they sent it, they recoup their shipping plus the retail cost of the item, while I meanwhile am out in the cold with no product and only a partial refund, I hope as my credit card statement hasn't come in yet. Save yourself the aggravation and avoid this company.

Absolutely no response to phone calls I made to Antenna Deals other than a "canned" text each time I called over a 3 day period. I wanted to return the antenna for personal reasons and resigned myself to the fact that I would never see a refund. I gave up and personally sold the antenna on-line. Terrible way to conduct business... stay away from them.

It's easy to install and I get many channels for free. Some are Vietnamese, some Spanish, some Korean, the rest in English. High Definition on channels being transmitted that way. Some good movie channels I have never seen before with good content. You can't lose!

This company is a total SCAM! Purchased 2 antennas from this company and one was defective. Made many, many calls to no avail to only get a text message saying they would contact us! PLEASE STAY AWAY FROM THIS COMPANY! All they do is take your money! Also believe Antennadeals and AntennaSales are the same people. Check the BBB reports and you will find many many complaints against this company. Sure wish we had checked!

SO NOW I AM OUT (THANK GOD, ONLY $40) MONEY AND HAVE NOTHING. I THINK THEY NOW OFFER "FREE SHIPPING" SO THEY ARE NOT GUILTY OF A FEDERAL OFFENSE OF MAIL FRAUD WHEN THEY STEAL YOUR MONEY AND SEND YOU NOTHING IN RETURN. NO ONE ANSWERS THEIR PHONE EXCEPT A PLEASANT-VOICED FEMALE THAT STATWE THAT "ALL OF THEIR CUSTOMER SERVICE REPRESENTATIVES (OF WHICH THERE ARE ZERO) ARE BUSY SO LEAVE A MESSAGE" YOU CAN--NO ONE WILL RESPOND. THEY ALSO DO RESPOND TO E-MAILS OR TEXTS. I PLACED MY ORDER 2/8/22 AND NOTHING HAS SHIPPED, NO BACK-ORDER NOTIFICATIION (WHICH IF, GIVEN THE SUPPLY-CHAIN ISSUES, THEY SHOULD ADD TO FURTHER THE SCAM) AND THE ONLY TRACKING NUMBER SAYS "AWAITING ITEM". Ohhhhhhhh! IF ONLY I HAD RESEARCHED BEFORE BUYING.

Update, upon writing review I was contacted and additional resolve of issue is taking place. Purchased an antenna, received it promptly, it did not work for what we needed. Attempting to return it and/or get a call back was HORRIBLE. Many calls in, NO return calls, I finally resorted to contacting BBB, finally the BBB got our money refunded. We are still out the return fee, normally that wouldn't be a big deal, but when a company refuses to call back and you have to take drastic measures they should credit you back

I purchased my antenna from them several years ago. Never had a problem with it. The piece that goes into the main tv has a pin that broke the other day. All I want is to reeorder that part. It is controlling two other tvs in the house, so now all three don't work. I have called, left messages, texted, sent emails over the past two days. No response. The customer service line was never answered, just a recording that says they are all busy and leave a message. The part I need is not listed on their accessories page so I need someone to tell me how to get it. I will never buy from them again. If they don't get back to me, I have no other option but to purchase a new antenna. The perfectly good one I have now is useless without that part I need. AArgh!