• Arbonne

Arbonne

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Overview

Arbonne has a rating of 2.31 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Arbonne most frequently mention customer service, and social media problems. Arbonne ranks 647th among Skin Care sites.

  • Service
    22
  • Value
    21
  • Shipping
    19
  • Returns
    16
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
14
See all photos

What reviewers want you to know

Positive highlights

  • It would seem that because I am not a customer anymore, I don't deserve the same customer service.

Critical highlights

  • Arbonne is to be commended for taking a stand against big name manufacturers by offering products that are safer to use.
How would you rate Arbonne?
Top Positive Review

“Wonderful”

Carolyn B.
1/7/22

I have used hand and body lotions, blush and fitness chews. Love them all. Thank you to my consultant, she is awesome!

Top Critical Review

“Very poor customer service”

J D.
6/21/23

I received an e mail that my account representative ordered 260.00 worth of product and charged it to my CC Called them that confront them about it and to change account representative. Was told it would take 5 days to refund my money and I couldn't request a new one. My account was deleted by Arbonne and I have 9 months left on my account. Credit card had to be canceled. Donot buy from these people.

Reviews (62)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) products (17)
Thumbnail of user amandab3131
1 review
4 helpful votes
November 17th, 2023

Well, let me start with the manager that works out of spring Amanda Dalrymple. Such a nasty attitude! She is just the most rudest person ever! Please do not buy anything from this place. She has to much time on her hands and she is so rude!

Service
Value
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Thumbnail of user stevegg
1 review
24 helpful votes
November 17th, 2022
Verified purchase

I recently bought some product from Argonne only to discover that one of the main ingredients for their Gut Health,prebiotic fibre is maltodextrin I am shocked to find out That maltodextrin is actually bad for your gut Health. On this packet it states,helps support and beneficial to intestinal bacteria but if you look at information I have found it's quite the opposite.

Thumbnail of user helenj638
1 review
26 helpful votes
February 6th, 2022

Terrible company who couldn't actually care less about their products or their people. As you can see from previous reviews this company really boomed in 2020, the reviews made since then have been negative. I lost a true friend to this company, she was vulnerable and has been manipulated, this is a pyramid company, they promote empowering women when they are doing the exact opposite. They prey on the financially and emotionally vulnerable with the promise of a Mercedes. Don't be fooled, the Mercedes' is in your name and if you don't raise enough sales or add enough people guess who has a huge car finance deal in their own name and struggling to make payments, you. So then you're stuck making it work selling your soul to social media platforms while inadvertently sharing posts that isolate you from your friends without even realising it (see picture example). Arbonne consultants share each others posts attend parties and add intriguing posts trying to create a reaction to build their profile and add more members. Stuart Armstrong is all about empowering women, in reality what he's doing is manipulating vulnerable women, creating the promise of a false lifestyle and using these women to build his own pyramid scheme and create a larger income for himself. Affirmations, positivity and self worth are all a cover for them to simply promote the business and ignore any negativity.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodic217
1 review
11 helpful votes
October 11th, 2022

Hi, I have purchased the Arbonne "Agewell" kits. The first time everything was OK. The second order arrived with two Agewell" kit sets. I ended up paying $20 to return one of the kits and the second kit had a defective product. Unfortunately I did not open the second "Agewell" kit until recently and the toning mist came out in a stream with some foam fizz. I contacted Arbonne who refused to replace the product because the 90 day period had passed. Come on guys/gals,,, your product is not that great and customer service - well, there is none. This whole mess ended up taking about 1 1/2 hours of time to talk to reps, mail back the first kit and attempt to resolve the defective product. Again, the products I use from my skin care doctor are hand-made, high quality and returns are no problem. I will never use Arbonne again. You lost a customer. Arlington, VA

Tip for consumers:
Buy locally. You will pay the same and the Arbonne products are not that great and the company is very unfriendly.

Products used:
AgeWell kit/set

Service
Value
Shipping
Returns
Quality
Thumbnail of user jd1104
1 review
4 helpful votes
June 21st, 2023
Verified purchase

I received an e mail that my account representative ordered 260.00 worth of product and charged it to my CC Called them that confront them about it and to change account representative. Was told it would take 5 days to refund my money and I couldn't request a new one. My account was deleted by Arbonne and I have 9 months left on my account. Credit card had to be canceled. Donot buy from these people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user solanoleeza
1 review
22 helpful votes
May 17th, 2023

I attended a party and decided to sign up because it seemed like a doable part time job. The women I had met had super inflated the truth as I later discovered. It's a really long story that no one has time to read, but I lost good friends and family over this marketing scheme and I lost more money than I ever made. Every single person I met and every person that I invited to a party or that was my customer no longer wants anything to do with me.
I had a customer buy a ton of the face powders from me, only to find out on Christmas Day when she had given them as gifts that they were empty! The actual powder refills were sold separately and I had no idea! She said she was completely humiliated on Christmas Day. So was I! And I didn't receive any commission on that order because you don't get commission on the powder cases! Always a catch! Arbonne humiliated me and took away friends/family that I will never get back because they feel as conned as I do!

Thumbnail of user aishaa77
1 review
38 helpful votes
April 25th, 2021

I joined arbonne to be a consultant and spent £100 to buy their products. Their rescue and renew clay mask has ruined my skin. It has given me a rash all over my face and caused my face to swell up rapidly. It's is not vegan friendly at all never recommend these products to anyone! YOU HAVE RUINED MY SKIN ARBONNE ITS BEEN A WEEK AND ITS THE SAME! I will be taking this further

Thumbnail of user austinl158
0 reviews
12 helpful votes
January 17th, 2022

Save your money and look elsewhere for supplements, protein powders etc. Their ingredients are not 4x better than another to be 4x the price. I recommend looking into bulksupplements.com and myprotein.com for a much more affordable place to purchase products that aren't multilevelmarketing scams.

Thumbnail of user brianh1123
2 reviews
38 helpful votes
March 4th, 2022

I shop at a completing company. I was approached by someone pitching Arbonne and I browsed their website to find out more about it.

WOW! Talk about expensive! There is no possible way that a person would shop long term with a company offering products that are DOUBLE what one could purchase at a local store.

I do know the quality of their products is no issue, but come on, don't be charging so much.

The store I shop at sells products that are just as good, if not better, but the prices are literally a fraction of what Arbonne charges.

Products used:
Eco friendly cleaning products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janellea38
1 review
27 helpful votes
November 19th, 2021

My spouse wanted to try this product/program and I decided to do it too; to be supportive even though it appeared to be an obvious gimmick to me. Consequently, I quit pooping. I had to take laxatives every three days to make myself go. It took months to get regular again. I will never touch this stuff again as long as I live.

Tip for consumers:
If you value bowel movements, don’t do this program.

Products used:
Fizz, gut health, protein powder.

Service
Value
Shipping
Quality
Thumbnail of user rebekahm4
1 review
44 helpful votes
January 14th, 2016

I went to an arbonne party a few months ago, and was told that the products are completely natural with no nasty chemicals in them, and that it would be a great match for my sensitive skin. So I bought the Re9 kit. I suffer from acne and dry skin. After using the range for a few weeks, my acne flared up and my face was completely oily all the time. The masque gave me allergic reactions and I couldn't continue using as my skin was starting to burn after applying everything. This didn't seem normal considering these products are all natural with no chemicals, so I decided to do some research... It didn't take me long to find out that these products have plenty of toxic chemicals in them, just not the most popular ones that you hear about, like paraben and mineral oils. I returned the Re9 range and was told by my consultant to try the calming range before giving up on arbonne altogether. I thought this to be fair, so I tried the calming range for another few weeks but had the same reactions. I told my consultant that it was not working for me and that I would like a refund and to return the products. She told me she would collect the products and refund me the money. This was over a month ago. The products are still sitting in my mail box for her to collect, and the money has not been refunded into my account. It would seem that because I am not a customer anymore, I don't deserve the same customer service. Very disappointed.

Thumbnail of user janed1288
1 review
1 helpful vote
September 19th, 2023

Called with an issue 5 times. Nobody called me back after confirming my phone number and getting disconnected. Took months to still have an issue not resolved.

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Value
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Thumbnail of user cherylc935
1 review
19 helpful votes
July 9th, 2021

They have discontinued the RE9 line which I love. Bought the new Age Well and tried it. It is not as moisturizing and seems to burn on my face. Is this normal for this product? Actually has my eyes burning. Also, really miss the light orange smell of the RE9. The the Age Well is not good especially at the high price. Bring back the RE9.

Thumbnail of user susans1811
1 review
41 helpful votes
February 5th, 2020

Horrible misleading company with all sorts of False promises. Products and nice but extremely over priced and the customer service is terrible. They cancelled an order for weeks so that you miss out on advertised sakes. They never resolved the issue but pressure you to buy more. They offer a lot of false promises. They don't seem to be interested in selling products to consumers as much as getting you to recruit others into selling products so someone in the pyramid scheme can make money.

Thumbnail of user cn385
1 review
36 helpful votes
July 25th, 2020

They must be a far right conspiracy company. Many of their consultants are Q. You will watch them talk about products then all of a sudden go on a crazy baseless no facts convo about the "deep state" wayfair and Ellen. I had to stop watching which means no more purchasing for me.

Thumbnail of user chrisj554
1 review
47 helpful votes
July 27th, 2020

I will never support or try to promote a business that lets their AREA MANAGERS talk to people on social media the way they do. One of their area managers (We'll call her A) decided it was okay for them to tell someone (we'll call her B) that covid wasn't real even after learning someone from B's family died from it. Then A tried to tell B that's not how her family member died. Excuse me? What gives you the right to say that? A then went on to say that her manager supports her saying things like this! Unprofessional, tacky, and never giving this "business" a second thought.

Thumbnail of user ilenep15
1 review
12 helpful votes
October 5th, 2021

Never will order from them again. Such an unprofessional deceitful company. Charged me annual fee when I wanted to order as non preferred client. Tried to cancel was on phone for almost an hour to do a simple cancellation

Service
Thumbnail of user carolynb1008
1 review
6 helpful votes
January 7th, 2022

I have used hand and body lotions, blush and fitness chews. Love them all. Thank you to my consultant, she is awesome!

Tip for consumers:
great products

Products used:
Lotions
Blush

Service
Value
Shipping
Quality
Thumbnail of user am996
1 review
10 helpful votes
March 13th, 2022

I've purchased the products, I've become a consultant, don't waste your time or money!
Do yourself a favour and do some research into who is still apart of your consultants 'team' a year later before you fall into the trap of becoming a consultant yourself.
*******. 1% of people ever make it in this business!

Thumbnail of user visharal
1 review
16 helpful votes
July 25th, 2021

This is one of the biggest Pyramids Schemes around, filled with lies and just wanting to take your money! Please do not join this Pyramid Sheme and avoid these people from completely ripping you off.

Tip for consumers:
Stay away from this Pyramid Scheme its completely useless!!!

Products used:
A well being package that, is $189.90. Clear information was not given by the sales person. Cancelling is very difficult, products are not worth the amount you pay. The free meditation and wellbeing classes are completely points less better videos can be found online for free.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lolos7
1 review
8 helpful votes
February 19th, 2022

On Facebook, someone messaged me and claimed they were a "friend" of a Facebook acquaintance of mine, saying this acquaintance thought of me and would be interested in some of their products. I contacted my friend, who said she had no clue who this person was besides briefly meeting them at an Arbonne party someone else was hosting. I tore this person a new one for essentially getting my friend's name, looking up their friend list on Facebook and spamming them with "this lady thought of you and thought I should contact you." An absolute lie that could potentially make things for my (actual) friend really awkward, and who had no idea this was happening. I was infuriated!

Tip for consumers:
The skin care and makeup products are probably fine, but just…I dunno, don’t get involved in selling the stuff. There’s no money to be made and any discount you get by becoming a seller is NOT worth it. I did it for a couple months and earned nothing. My upline pressured me to join even though I told her I didn’t really have the money to get a basic intro package, and afterward called me a liar when I told her I literally don’t have many contacts to reach out to. Don’t support this company.

Products used:
Eye makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user jof91
1 review
21 helpful votes
April 28th, 2020

Not sure how 30ml of serum can possibly fit inside the tiny space provided inside and the rest of the bottle is empty. I have other products that are 30ml and you can clearly see there is more product in the bottle than yours. Do all your other products have the correct amount of mls in them? For the price of the package i am completely beyond disappointment and i will not recommend your products to anyone in the future.

Thumbnail of user tinab593
1 review
25 helpful votes
December 4th, 2020

Arbonne Age Well dried out my skin so terribly that I was peeling. My face felt extra right and not moisturized at all.

Thumbnail of user dorisk69
1 review
13 helpful votes
November 4th, 2020

I don't usually write poor reviews but I am so disappointed in Arbonne or would I rather say their sales consultant. I signed up to attend an online Facebook Arbonne party and placed an order. The consultant asked me if I would like to increase my order by $20 and that would qualify me for preferred customer status and I could get 20% off for the entire year.

My order went in at 8:00 PM and then the next morning there was a big splash on Facebook with the same party saying that if you spent over $100 you could get $50 with a free products and if you spent over $200 you can get an extra $100 of free product. Since my order was over $200 I asked if I qualify and I got a really snotty response "Ha, ha I didn't even think of this sale until now I just need to get a few more orders in to get my District Managers Promotion". Some response hey. When I got my order they sent an ALL FRENCH catolog and one item makeup primer was incorrect as I wanted eye makeup primer.

Trying now to get through to the exchange or refund line is a nightmare as it keeps saying I need an area code or wrong number.

I am so turned off and frustrated that I will never ever purchase another Arbonne product. I do not care for the lack of integrity or high pressure sales if this company.

Thumbnail of user helenc483
1 review
12 helpful votes
November 20th, 2020

High end prices, low quality packaging and extortionate p&p. Avoid even if your friends are badgering you to buy from them so they can up their Arbonne status with some dream of a car!

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2.3
62 reviews
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