Arhaus

I'm writing this review to share my appreciation for the in-store customer service I experienced. Just a couple of weeks back, my partner and I worked with Patti to order a few counter stools. She processed our order quickly, was very knowledgeable, and provided great advice for the space we were furnishing! She treated us incredibly well, and we loved working with her!

I do not recommend Arhaus. I bought four counter stools that didn't fit correctly. I immediately called them and was charged a restocking fee and another delivery fee to return them. I ended paying them $700 to return the stools in less than 24 hours! I wanted to buy different stools but was told that there would be another$299 dollar charge to purchase and deliver them. Are they nuts? They wouldn't budge and lost my business. I am using RH now who are a pleasure to deal with and run a great business. They are going out of their way to earn my business. No restocking fees and a onetime delivery fee. Do not shop at Arhaus very poor customer service!

We purchased two new pieces for our new apartment from Arhaus. The delivery guys were efficient and timely, making sue our furniture arrive on time, in two weeks. We will be able to use these pieces for a long time.