Ark Swimwear

Ive been emailing Ark to try and organise an exchange - (they don't do refunds) but after my initial response from them (which was generic and didn't reference any of the information I had already emailed in) I haven't heard a word. I've already sent back the product so am now just out the cost of the bikini with nothing to show for it and no further responses.

I love the look and fit of Ark swimsuits, unfortunately the quality is extremely poor. After 1,5 years the bottom has twice the size - you can see it in the attached picture - both bottoms had the same size at the beginning. I live in Germany so I have not wore the Bikini this often. I tried to contact customer service to get any kind of refund - but no chance.

I've been buying Ark for years and they are my only go-to bikinis now - they're the most comfortable and easiest to wear. And the shipping is so fast I've never had a problem. I don't understand the other reviews on this site - I LOVE this Australian company. The designs are so simple and the fabric is heaven to touch, plus I've put them through the washing machine a few times and they're still amazing years after. The way they gift box and tissue paper you can tell the business really loves what they do and care. I will rave about Ark Swimwear to everyone! Customer for life.

I got a swimsuit for $130. A few months after wearing it, my swimsuit is facing a huge discoloration. I reached out to customer service maybe 4 times in the last 10 days, but I never got an answer. They also delete the bad reviews/comments from their website and Instagram.
Don't waste your time and order somewhere else.

Be aware! Scam
They charged me in USA dollar without informing me
They would not provide a refund
They promised a credit which I haven't been able to access for the past 4+ months
Every time I check is still showing $0.00
You cannot contact anyone. You have to wait at least a week for a reply and still no resolution just empty words.

Watch out! Scam website

Please do not purchase from this company! They have the worst customer service ever, it has been 2 months since my purchase - no item and no refund and I've just been giving the runaround for weeks. The response is they're a small business and cannot offer refunds - I don't see how being a small business has anything to do with treating customers fairly and correctly.

I ordered this for my girlfriend as a suprise gift. I wanted a high quality rauched bikini and I liked the colors and options I found on Ark's website. She is an XS in just about all her clothing so I ordered that knowing I could exchange sizes if I needed to. The first thing I noticed is single stitching everywhere and threads coming off nearly all the stitches - I expected better quality for $160USD. The bottoms fit fairly well however the top wasn't even close. The cups fit well but it didn't even come close to fitting around her ribcage. This top measure 22" around (think toddler!?) and she is about 27". She's 5'4" and 97lbs - I know proportions are different for different people but this is ridiculously small.
So I figured no problem, I can exchange the top for a larger size. Think again! Since they are in Australia, UPS wanted $160 to ship just the top back at the cheapest rate. Additionally, subsequent emails to ask about options have gone into never never land. We need policy in place to allow online reviews directly to the company - because with what I'm seeing here, they wouldn't be in business if that was the case.

Clasp pops open while wearing, fabric and clasp hook both slippery (plastic and flimsy). Customer service will only exchange if unworn… catch 22 if you have a problem after you wear it. They suggested daughter should have gone down a size because stretches in the water but that would also negate their exchange policy.
Fabric also started to rough up after hardly any use.
Multiple emails and Insta messages to them but little response.

Lies! Said 2-3 days for shipping, more like 2-3 weeks and no free returns. This brand should go out of business! I will start a competitor just to put you out of business- not in time for Christmas

Emailed 5 times, got back to me a week later saying they "were updating communications". Item came unfinished with strings hanging out of the seams in multiple places. They said "the item is not damaged" even though I fully had proof. This company is a money hungry scam as much as they claim to have the utmost care for their customers. Styles are cute but cheaply sewn and don't even tryyyy to email them for any reason bc they won't reply and will gaslight you. Gross business practice. Save your money.

Do not buy no matter what
I have sent over 8 emails asking for my credit note on $399 worth of bathers
No reply
I have the owners mobile, no reply.
Please some one take them down
This is so wrong
You cannot contact them. They do not get back to you. No refund I understand, but now I cannot even get credit note. They have receivedy return as I have tracking. I will take this further

I literally wore this bikini ONCE in a chlorine pool for 30 minutes and the whole thing pilled. I've contacted the company MULTIPLE times and have received no response. My cotton on bikinis last longer - don't waste your money INCREDIBLY disappointed

I made an order, a few days later DHL called me and said I have to pay an additional £60, which I didn't wish to. So I contacted Ark Swimwear customer support and they said they won't pay anything (free shipment on the website) so I instructed DHL to return the parcel. After they got their product they refused to make a refund. I was shocked they got my money, they got their product and they refuse to make a refund. This is a scam. THE WORST CUSTOMER EXPERIENCE EVER!

I ordered a bikini that was too small and have been emailing them for a week and a half to exchange with no response. Their website says to fill out the exchange card in the gift box but they did not provide an exchange card to mail back the items. Waste of $ for bad quality bikini. Do not waste your time and order somewhere else. I'm out over $100 and a bikini that doesn't fit

I've purchased from ark swimwear a couple of times but the most recent purchase has left a sour taste and I will not be purchasing from this company again. This company clearly has incompetent leadership and lacks efficient processes. After requesting for an exchange given the misleading size guidance on a bikini top — I was finally given the shipping label after multiple emails and two weeks of delays. I was then asked to pay for another shipping label to send back the bikini top. All of this back and forth resulted in the exchange (which hasn't even been sent yet) being sent back after my vacation date. There are many other small boutique companies that offer great customer service and sadly this isn't one of them. Avoid lots of frustration and purchase from someone else who values your custom. This brand does not.

The worst swimsuit and customer service I have ever experience in my life. I am 63kgs and 5'3. I ordered a Medium and it fits like an XXS. There customer service only got back to me after I resorted to commenting on their instagram pictures. Such poor customer service they dont give a crap. They dont offer returns only exchanges and you have to pay for postage both ways.

The suits i ordered fit nicely snd the fabric was thick and durable. They are kinda pricy but otherwise no problems

They have the worst return policy and customer service, The return policy basically means you are out of pocket regardless. They take ages to respond to emails, and even though I had emailed 3 times, they only replied to my first email pretending they hadn't seen the others. I can see they work off a Salesforce CRM as the images they sent me came off that web address, so they would have clearly seen the whole email chain!

I just wouldn't buy from them ever again. As a bikini company they would know how important it is giving their customers a way in which to try on the stuff without making the whole experience in returning so difficult.

I am not sure who they made these suits for. The square neck one looks like it's for a doll and does not have adjustable straps. For reference I am a 32A 5'2" 110 lbs. I wear size 24 jeans, size 0-2, and small-XS.
I thought it was a joke.
Also, you know the company isn't great if they have a no returns policy…and if exchanging more than one thing you can't even do that online cuz their site can't handle it.

I received a faulty item - not only did it take them over 4 weeks to reply to my original email and then a further 4 weeks (total 2 months) to rectify - they also refused to refund me for the faulty item. They only offered an exchange, of which that item was also faulty. They still wouldn't offer me a refund, which I thought was ridiculous.

Not only does Ark swimwear have the worst customer service team, but their terms and conditions are disgraceful. I have never purchased from a company where faulty items are not refunded.

Also the quality of their garments are terrible and over priced. You can purchase Monday swimwear for the same price and much much better quality.

DO NOT ORDER ARK SWIMWEAR

I had an issue with the payment page while buying. Tried to contact Ark via there support email address & FB messenger - no response at all despite multiple attempts, could not be bothered to help customers at all. Also the quality of the swimwear is really poor. A lot of $$ for nothing!

Terrible experience. I was sent the wrong product, sent it back immediately noting I was going overseas. I was asked to pay a $20 processing fee for their error and have sent 10 emails that have not been responded to in the last 5 months, whilst they have over $200 of my money and I have no product.

There was a problem with the duties i had to pay when shipped to the netherlands. Since they mentioned an incorrect price in USD instead of AUD i had to pay a lot. I was not informed about this proces so i did not accept the shipment. The package returned to Ark but they did not give me my money back. Mailed with the support team but they do not answer anymore.