Aspen Dental

I have been dealing with them for 8 ot 9 years. I had implants put in and have had nothing but problems. My new dentures look like horse teeth and the mini pegs are falling out. They want me to start over again to the tune of $37,000 for new dentures and implants. They have totally failed in their promise to patients to make dentures that look good and feel good. I would not recommend them to anyone.

Lengthy wait to get someone to answer your call only to have them treat you rudely and hang up on you. From the local office to corporate, horrible customer service! They will do everything in their power to deny you owed refunds.This company's business practices are criminal! They refuse to resolve issues that should easily be satisfied. Went the BBB route. Next my attorney!Their doors should be CLOSED! PERMANENTLY!

I am disabled and have a limited income. I did purchase private dental insurance though but, I was told by Aspen Dental that I would have to pay up front for my dental work and the insurance would reimburse me. My insurance told me they never heard of such a thing. They told me that they have to submit the estimate first and they pay after the work is done.

I would not recommend them. I recently found out that there is a class action lawsuit against them for deceiving patients.

Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet.

Aspen incorrectly charged my wife over $2,000 for work that was covered by her insurance and refuses to refund the money they incorrectly charged her for, even after 3 months of trying.

Aspen's customer service representatives and district supervisors ROUTINELY make promises that they do not keep. If I had a dollar for every time I was told that I'd get a call back that same day and didn't, well, I'd have a lot of dollars.

Aspen's customer service representatives are extremely unprofessional. For example, it is standard in business to put an "out-of-office" message on your email if you will be out of the office for days. Aspen customer service reps don't do this.

Aspen appears to have a large turnover among its employees. Getting told that an employee is no longer with Aspen and didn't take care of issues they promised they would is more than just annoying.

If you are looking for a PROFESSIONAL dentist with decent customer service, look elsewhere. Aspen is not that company. If ethics matter to you, look elsewhere.

I've had to do the implants twice because they did not listen the first time
Now for the teeth. 1 year later still waiting for teeth that fit. They want me to take what they have made even though they don't fit at all. Start with where the implant hole is supposed to be.
O ya the surgeon works out of a craftan triple tool box.
WTF.

I am now resigned from Aspen Dental! The personnel are fine, however, even though I requested repeatedly only one reminder please.this time, my final cleaning and follow up, they emailed 3 to 4 times, called Me 3 times…even today, 1 hour before My appointment! They ignore all feedback and complaints! Additionally, I find their follow up cleanings to be over priced for about 15 to 20 minutes of service, I'm done with them, since my requests went un addressed completely! Poor management!

Do not go to Aspen dental in Morris Illinois. They don't know how to make denture plates, I've had 2 teeth that fell out of my top plate already. I haven't even had him for a year. They don't give your money back if you're not satisfied. They make up an excuse that. The computer is being switched over and they'll have to do a lot of digging into it to find what date and how long you had. I never got my money back. I hate that place I hate that Hindu Dennis girl. She'll lie to you.

They violate informed consent, applying product before consent then explaining.then Bill you 200 plus dollars for what you did not know you were getting. Trays are big money maker.
Did wife's upper plate charged her 500, it broke in two days...
Shallotte nc.Stay away...

Live in Southern York County, Take my Son to work in west Kings Mt, NC drive all the way to there parking lot, where their open at 7 am. Rather then hurting their fingers pressing buttons on a telephone, calling all customers, with daily appointment for today, waisting Joe Biddens Gas prices and being put off for 3 weeks already, deside when you walk in for a 9am appointment being told, yet put off another day, and having to repeat that process yet again, and wasiting even more Joe Bidden gas prices. WOW!

So corrupt poor service thousands of complaints and yet they are allowed to practice. Just goes to show who's in charge of them do nothing!

IT HAS NOT BEEN 5 YRS AND THE BRIDGE I GOT FROM THEM HAS FALLEN OUT AGAIN IN THE FIRST 2 MONTHS IT FELL OUT 3 TIMES AND THE THIRD TIME I WENT TO A DIFFERENT DENTIST AND HAD HIM FIX IT AND THE CROWN I HAD DONE THERE FELL OUT 2 TIMES IN FIRST FEW MONTHS - I ALSO HAD A PROBLEM WITH THEM TRYING TO CHARGE ME AN EXTRA $442 THAT I ALREADY PAID, THANK GOD I KEPT ALL MY RECEIPTS PLEASE SPEND THE $$ AND GO TO A REAL DENTIST NOT NOT NOT ASPEN DENTAL

Do not go to Aspen Dental in Peru Illinois. They are committing Insurance fraud. If you have insurance and are in network you should not pay anything except a copay. But most time nothing. Fraud

Disputed all charges for their si-calked root canal that I had to have redone and paid over $4000.
Aspen did not pay/refund $1 towards my claim.
Absolutely horrible! Would never recommend any type of treatment at their facility.

I went to aspen dental in bemidji, mn and had a doctor put implants in. She messed up on 2 implants and she doesn't work there any more. One implant feels like it's coming out and it's sore. Now they want me to pay 1300 a piece to get out already paid 9000

My wife came in to have a tooth ache addressed and after X-rays, a hygienist and finally a dentist looked at her and next thing you know that want to remove four teeth get a bridge and a put a cap on one of the teeth. Then they send you to an office manager who drops a bomb on you. She said you have good insurance so it would only cost over $2,000 not eight thousand.
My issue is they didn't treat the issue at hand my wife's tooth ache.
My wife was is pain and we had to remind the dentist to prescribe an antibiotic. Nothing was accomplished on Friday 2/9/24 except getting an antibiotic. We still have to get care on Monday 2/12/24 and do pain management until we see a dentist that will help my wife.
This was the same scam they did with me last year.
I'm getting in touch with WBRE/WNEP to investigate Aspen Dental, that up charge you and say that you have to do certain procedures before they can do what is really needed immediately.
We are not the only people who had the same issues, we are seniors and should not be treated like this.
Even CVS said all their customers complained about Aspen Dental.
They should have ZERO stars.

Set appointment on line to have broken tooth removed, said they oral surgeon on staff. When I arrived they ran up bill with bunch of x-rays which was not needed. Tried to sell me on on full set of dentures which weren't nessasary, upper and lower and then informed oral surgeon only here 1 day per month. These people are crooks, stay away. Not dentist more like a bad trip to a used car lot.

Where's the zero star?
Warning Aspen Dental has bad business practices and doesn't fully disclose their pricing. I called Aspen Dental to get the cost of teeth whitening. I was told that the procedure would be $330.00 total knowing that my dental insurance would not pay for anything cosmetic. The receptionist and I talked about this and assured me the total cost was $330.00. I went to my appointment and right off the bat I was informed that I had to have x-rays. I said I didn't need x-rays since my regular dentist would take care of that. I was told that the x-rays were free as part of the discount. If the x-rays hadn't been free I would have walked out right then and there. I went in for the procedure and was prepped. During the procedure my gums above my front teeth started to burn and became very painful. I told the dentist to stop the procedure it was too painful. When everything was taken away and out of my mouth my gums above my front teeth was pure white and hurting. The dentist said "oops oh that happens sometimes when the gum isn't covered up properly". Then they brought me my trays. They didn't fit, were too short and kept failing off my teeth. The dentist said they would remake them and I would have to come back another day to pick them up because they didn't have time to make them. I went to the receptionist and paid my bill of $330.00.
7 months later I get a bill for $497.00. I called the receptionist and complained and she said she would check. To hold on. She came back and said " oops we didn't take off the charge for the x-rays". I asked her about the remaining $330.00 bill and she said she couldn't do anything about that, to call corporate. I called corporate and they said I had to take it up with the office I was seen. I told the customer service representative that I had taken it up with the dentist office and they told me to take it up with corporate. I filed a complaint with corporate. Today I received another bill which is $20.00 more than the original bill minus the x-rays.
I filed a complaint with the Better Business Bureau of NC for full non disclosure of pricing and have asked for my money back or at least mark this bill paid in full. If I had known they charged $827.00 for teeth whitening I wouldn't have made an appointment. BEWARE! The teeth whitening didn't even last a month. Just get trays and the gel from your regular dentist.

Aspen Dental advertises the 1st visit is completely free...LIE! Not only did they bill my insurance, they would not clean my child's teeth unless they had $8,000.00 worth of dental work done first...I went to another dental group that cleaned my child's teeth and stated that they had NO IDEA what Aspen Dental was referring to...STAY AWAY from ASPEN DENTAL!

They have ruined my life do not under any circumstances go to Aspen Dental. I've called them and written reviews about how bad they are with no response. If you don't care about eating, then go to these people I've lost 26 pounds because of my dentures. I go through a tube of Poligrip a week that's six dollars a week and I've been doing that now ever since I went to them and that's been a year and a half. If you don't mind spending all your money on something, you don't get any satisfaction from then, definitely call Aspen Dental. I can't go through one meal without putting more adhesive on my dentures at least every other bite.

I went to AD for general xrays/cleaning etc. I was handed an estimate for care that was nearly $3000 with "insurance discounts" and other cryptic and suspect billing nomenclature. I left without an explanation and called back a few weeks later which was an ordeal all by itself. I could not reach the office where I went for care and was repeatedly put on hold and dumped to dial tone or sent to corporate where they just transferred the call where I was summarily put on hold and dumped to dial tone again. I have had the "Deep cleaning" they are recommending and it is simply cleaning up the tooth beneath the gumline. I have had it done with and without anasthesia and without was infinitely easier. My instinct is that this cleaning is being renamed and repackaged as something it is not so they can charge an exorbitant amount for it. Dentistry in the USA has become a great way to "Take the money and run". So tired of the wolves in health care taking advantage of people who just want to be healthy and not go broke. Aspen Dental 4602 East Washington Ave Madison WI ******* Buyer Beware.

I was to Aspen dental 2 times and both times I felt more like I was at a car dealership being sold a car. Then I was at a dentist. They kept pushing to schedule additional things. And they wanted to keep the money tree. Flowing would never do business with them ever again

Aspen Dental engages in false advertising on their website. The prices listed on the website are far less than the prices you get from each practice. They refuse to give any pricing on the phone or in email and insist that you make an appointment to "discuss" pricing. In my particular instance, the website offered $500 off their best denture. The office in Warrington didn't know about the offer and couldn't find it online. I took the office manager's business card, went home and looked up the site, and sent her an email showing what the site offered. $500 off the comfilite denture. I emailed her two more times to get the exact cost of my denture but she failed to respond. BEWARE...these practices are intentional!

1. While traveling had a tooth ache called aspen to see dentist and was told they were too busy to see me
2. Had to pay for a root canal and crown dentist determined crown was not needed took over 8 months for
a refund
3. Was told i needed to see a specialist before getting a root canal for bone thickness after xray when i
asked him how it looked he said he just does root canals.