Audio Engine has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Audio Engine ranks 213th among Music Other sites.
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him. However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him. However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.