• Autogeek.net

Autogeek.net

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Overview

Autogeek.net has a rating of 2.23 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Autogeek.net ranks 236th among Auto Accessories sites.

  • Service
    3
  • Value
    2
  • Shipping
    1
  • Quality
    2
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
2
See all photos
How would you rate Autogeek.net?
Top Positive Review

“Half full bottle”

Steven W.
4/17/23

Edit: Autogeek made things right and sent me new bottle. After waiting nearly a month to receive my order. I get a bottle that was used and only half full. The box was dry so it did not leak out. I will stay away from this place in the future.

Top Critical Review

“Never had such a bad experience.”

Nick L.
8/25/23

Wow, package came 6 car pro products none had any tape to seal them. Guess what- the Perl bottle was empty! Not empty like it leaked or spilled, and not clean empty- it had a thin residue of product but all empty. On top of that I was missing a detailing brush from my order all together… tried to call- message box is full and can't take messages… of course it is! Stay away from this company - this doesn't make sense how this can happen….

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user nickl823
1 review
0 helpful votes
August 25th, 2023
Verified purchase

Wow, package came 6 car pro products none had any tape to seal them. Guess what- the Perl bottle was empty! Not empty like it leaked or spilled, and not clean empty- it had a thin residue of product but all empty. On top of that I was missing a detailing brush from my order all together… tried to call- message box is full and can't take messages… of course it is! Stay away from this company - this doesn't make sense how this can happen….

Products used:
Carpro detailing

Service
Value
Shipping
Thumbnail of user williams6070
1 review
0 helpful votes
April 26th, 2023
Verified purchase

The website says it takes a day normally to fulfill an order. It has been four days now, I have emailed them twice, called them, nobody has bothered to even reach back out to me. My product is still waiting to be fulfilled and I am now losing customers. They took my money and will not answer any of my communications. Now I am forced to cancel the credit card transaction and go somewhere else. Stay away from this company. There's plenty of other places to go.
I did finally speak to a person after 4 or 5 days and looks like product has shipped. We will see

Tip for consumers:
It is impossible to reach anybody to find out what is going on with your order. At this point I told him I would drive 2 1/2 hours one way just to get it. They still don’t respond.

Products used:
None. Didn’t ship so I canceled the transaction

Thumbnail of user michaelw3807
1 review
0 helpful votes
September 5th, 2021

I have purchased from Autogeek several times and have never been let down. Love this company. I will purchase from them again.

Thumbnail of user susanh954
1 review
0 helpful votes
January 7th, 2020

I bought an air filter that was labeled as fitting a Subaru Outback 2016. It was the wrong filter! Many of the filters on their site are labeled incorrectly. They will not pay for return shipping even if it is THEIR FAULT. I will not use their site again. :(

Thumbnail of user mikep196
3 reviews
19 helpful votes
June 6th, 2018

I found a cover for my high roof transit van... no one else had it. I bought a polisher that my local supplier said isnt made for the last 3 years... autogeek has it. All shipped quickly and accurately. I am definitely looking here for all my future needs! I highly recommend this place.

Thumbnail of user steven.williams2005
1 review
0 helpful votes
April 17th, 2023

Edit: Autogeek made things right and sent me new bottle.
After waiting nearly a month to receive my order. I get a bottle that was used and only half full. The box was dry so it did not leak out. I will stay away from this place in the future.

Tip for consumers:
Edit: They made things right and I will do business with them again.

Products used:
Car care products

Service
Value
Quality
Thumbnail of user raym880
1 review
0 helpful votes
September 29th, 2023

First time purchasing from AG and had a extremely horrible experience. The Carpro Reset bottle I received had no production date on the bottom, Girt Guard insert had no retail packaging and the GYEON Mohs Evo I received was missing a few contents (verified with the company).

It is really bizarre that AG would tamper with retail packaging of products. I suspect they are either trying to clear out old inventory hence removing production date stickers or they are selling returned products.

Anyhow this will be my first and last time purchasing from them.

Service
Quality
Thumbnail of user edwardw418
1 review
0 helpful votes
January 2nd, 2021

Used my wax twice since I've received it. I can't get it to blend together. It just runs like water. I've tried to shake it up for 5 mins. It is nothing like I've seen in the video where it's being used. I really like the wax. Because of the 32 oz. Liquid hybrid wax is a excellent wax. This is one of the products I've had an issue with. Please reply. Thank you.

Thumbnail of user horatiov
3 reviews
9 helpful votes
September 1st, 2017

There is nowhere better to shop online for outstanding car care products! These guys are car enthusiasts themselves and they don't sell anything that they aren't able to demonstrate and explain on their own cars. It is the best community of enthusiasts anywhere and I love doing business with them. Long live Autogeek!

Thumbnail of user ts577
1 review
1 helpful vote
March 20th, 2020

Extremely dissatisfied, Autogeek did NOT price protect customer. I purchased an item and 1 day after a sale promo came up - and Autogeek DID NOT extend the new sale price to my purchase - which I did not even receive yet. DON'T SHOP AT AUTOGEEK! - they won't support you the customer, if you buy something and it goes on sale 1 day after you place the order they don't care to honor the sale.

Thumbnail of user richardd2522
2 reviews
1 helpful vote
November 3rd, 2023

Bought 4 coil pack. 2 were bad from the get go. Sent it to the shop by this time after the shop over 30 days. Shop says 2 of the 4 are bad no help from customer service

Thumbnail of user tarih
2 reviews
1 helpful vote
April 29th, 2019

Have used Autogeek.com quite a bit. I recently made a fairly large purchase on one of their sales. To my happy surprise my cart had a number of little free items and such. The item had no purchase requirements, just were available. I assumed that I met a dollar amount. I saw my order shipped and all but one was cancelled. I was annoyed and was wondering why. I was informed that the items were contingent on some other purchases. That was not listed and they were readily clickable when my purchase was made. This is very deceptive business practices. This is not the way free items were presentd. I was lied to. First time Autogeek has been deceptive. There are many other places to purchase on the web, be careful and take screenshots to hold them accountable. They lied to me, so I am sure I am not the only one. Too bad

Thumbnail of user bobl819
1 review
0 helpful votes
July 9th, 2022

Don't order from this company if you need the part in a timely fashion. Their delays are not worth the savings or the convenience of ordering online. Could have gpt in the Carano had the piece right away. It has taken over a week to get a simple part.

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