AutoLoss

Fist car accident ever, 2023 vehicle with less than 200 miles - I was at a stop sign, likely $15k or more damage. Ugly!
Should be open and shut claim - Monica said to wait for the itemized repair order then call back - I asked about what the process is - she hung up on me. Where on this Earth are the manners, at least say good bye before hanging up. Needless to say, I have zero interest in doing business with this company.

I just googled and found them on line so was t sure if it was legit but I took the risk bc it was a money back guarantee if I did not receive more than I was offer before. I was offered $1,300 the insurance company told me they would not offer me more. But the letter Monica wrote me up miraculously made them change their offer to $2,500 so I'm very happy with the out come!

Autoloss is the best. I received an extra $5000 due to their report and Monicas negotations skills. My neighbor told me hire them and for $350 you cant beat it. Autoloss did most everything and I am so glad I found them. An honest company finally. Farmers was only going to give me $500 and they acted like I should be grateful. Autoloss had been in business over 20 years so I was safe to know they would not run off with my money.

Monica & Autoloss are a complete fraud…they will NOT be able to get you any better offer than what the insurance company offers you. They are VERY quick to take your money offering a money back guarantee but after making 5 separate attempts to increase my settlement from her recommendations I was left with the very first dollar amount they offered initially. Minus of course her fee for doing absolutely NOTHING. They then never returned my calls. STAY AWAY, you are wasting your money!

I contacted Monica and Autoloss after my attorney had told me that I had a case. After speaking to Monica in person, I received my report within 24 hours. The appraisal was professionally written, detailed and well researched with comps from my own area. Within three weeks I received a check for the full amount. Thank you Monica! I heartily recommend this business to anyone looking to be made whole!

I am so happy I contacted Autoloss, Monica and her team. With Autoloss'z help through the process I was able to negotiate a substantial settlement after being written off by the other driver's insurance company. The information and detailed supporting information allowed he to receive a check that, according the the other adjuster, was the largest settlement they have e er paid. All thanks to Autoloss!

I am very satisfied with the services provided.

The insurance company initially determined there was no diminished value and weren't going to pay out on my claim, however after submitting my appraisal report from Monica they agreed to negotiate a settlement.
I would definitely recommend Auto loss to anyone searching for a Diminished value appraiser

I chose this company by my friend referral. And I didn't regret. Great service, fast reply. ZERO issues. Monica got me the highest $ for my total car. That's about $4000 more than insurance offered me. Will definitely recommend to anyone their service!

And I had experience with others, they are good too, but slow and not fast in communications. (Its big nationwide company) Monica above that 100%

First reached out to Autoloss on August 2022. They respond in 2 business days minimum so pretty bad at communication. As stated in their website, if the diminished value case is not closed in my favor I'm guaranteed a refund. I requested a refund on 10/19/2022 and it is already 1/12/2023 and still didn't get my refund back. It seems like they're dragging the situation so that I'll eventually forget about my refund by telling me "it'll take 30 business days for our CPA to send you a physical check" or like "The check should've already arrived" but nothing arrived as of now. If you're looking to get diminished value help, please avoid Autoloss and Monica. Short summary: - bad at communication - not acting through their promises as a business - full of lies - big waste of time, mental health, and communication

What a great company. I have used autoloss a few times with excellent results. They take care of everything and is easy. Elisha b

Monica and her team are the nicest to sell you on the first call. Then become savage monsters afterwards. They're using templates that don't work. Their methods are outdated and they make you repeat the same steps even though the insurance company denied the demand for payment on diminished value. She couldn't get Us a dollar after months of trying and then says thr money back guarantee doesn't apply lol. She won't respond to emails in a timely fashion, her emails are short and unprofessional. And again doesn't even honor her own claim of 100 percent guarantee if it doesn't work you get your money back. She'll start adding more steps to prolong it and won't do them herself she'll say you have to do it. She's a real criminal and thief.! Beware she has no idea what she's doing and she's as rude as they come.

The other party fixed my vehicle, on top of that I was able to get $2300 diminished value from the other party's insurance. This was possible one and only because of the Autoloss team's guidance. Their experienced staff, especially MONICA walked me through each step. She was very helpful, responsive and knowledgeable regarding this matter. I recommend taking her consultation to maximize your return

I spent many months trying to resolve a case painfully and the strategy the Autoloss team uses is to throw as much spaghetti on the wall as they can and seeing what sticks. Their figures and calculations for damage incurred changes every time, and the team is generally incompetent. If you bring this issue up to them, it won't help either as they immediately get defensive and deny any wrongdoing. Their responses also take days to arrive. Please save your money and go elsewhere. My friend had a similar case that he fought himself and he got more money than I did, without factoring in the fee I paid this incompetent team. Do not recommend in the slightest.

Autoloss helped me get the asked for appraisal on my vehicle for a diminished value claim. Monica promptly returned my emails and call and the information she put together was thorough and cited the law for my state specifically. When I submitted the appraisal to the insurance company I didn't have to negotiate for the max amount; they automatically accepted it and the transfer was initiated that day. I appreciate all the help and support along the way. I highly recommend Autoloss to take care of your claim. They guarantee their service and will reimburse you if you do not get within a specified percent of the appraisal value.

Monica prepared a timely letter regarding DV for around $6500. After that, there was basically no assistance even to answer questions about negotiating with a company that would not negotiate. I ended up with $1000 but only because I was a nuisance. In retrospect, I wasted my money and no refund has been received.

To be fair, Autoloss did a lot of work on my behalf. They came up with a professional and accurate statement of loss. They responded to all of my e-mails quickly. They sent all of the paperwork to State Farm on my behalf. They answered all of my questions within a day or two. They were able to get my co-worker a $9,000 settlement from her insurance company on her crash. They did everything they said they would do and were great to work with... until they weren't.

Unfortunately, State Farm refused to play ball and neither of us were able to get State Farm to agree to give a settlement. Which is OK. We knew that might happen. And, Autoloss promises a refund you can't recoup from the insurance company. That's why I went with them in the first place. They keep the $250 if I get a settlement - I get it back if I meet all their requirements and can't get a settlement from insurance. Sounds like an amazing deal... except I can't give them to refund me!

On 12/5/16, I got an e-mail from support saying "I have pulled your file for a formal refund review. Thanks for sending this, Tyler. I will have an updated for you in 24-48 hours.

Erik Lea
Support Team Manager
Autoloss.com"

I never heard back from them after that. So on 12/22/16 I e-mailed back. He said "I will be sure to ask my boss for an update on your file. I submitted my formal review to her for approval."

Still no response after that. So, I e-mailed Monica, the owner. She said I didn't get the refund approval because I didn't meet the requirements to get one. The requirements are: send an e-mail asking for one (I did...), confirm my address (they have had that the whole time) and tell them how much I paid them (How do they not have that info?) Obvious diversion tactics. She said the refund requirements are available on her web site so I should have known. Why would I go to their web site when their employee told me he was working on it for me?

Regardless, I met their requirements and got an e-mail from Monica on January 5th saying I'd have the refund in 30 to 90 days.

Counting today, it's now been 106 days and no check. I e-mailed Monica April 11th and she said the check had been mailed. They're based in Portland. I live in Portland. If the check had truly been mailed, I'd have it by now. Traffic is really bad in Portland, but it should be here by now.

This company is awesome to work with... until you ask for a refund. Then, good luck!

This company cannot help you with a diminished value claim. When I spoke with the owner about their services she verbally told me that her company guaranteed they could get a diminished value claim or they would refund their fee. When it came down to it, the claim was declined, and she pointed to a carefully cloaked clause in their contract that got them out of honoring their money back guarantee. SAVE YOUR MONEY. Work directly with the insurance company. AutoLoss does not provide value or honor their word.

Had the unfortunate event of my insurance company deciding to total my vehicle. The offer they first gave was undervalued and with Autoloss's expertise in the field of dealing with insurance claims and adjusters I was able to get an additional $2k more for my loss when the process was all said and done. Also was happy to learn from them that the insurance company had to reimburse me for my fee that I initially paid to hire them here in Oregon per state law. The whole process did add extra time to get completed but the extra money was worth it. Don't let the insurance companies short change you on your payout and get representation.

After reading the reviews for auto loss I was excited to use them for 2 back to back accidents I had. Monica was not very response. Her emails when she did respond did not make sense. I finally called office one day to make sense of what I needed and a new secretary apologized for lack of communication. She stated Monica was swamped with work and the long time assistant was no longer working there. I told her I completely understood and that lack of communication made sense. Then a few days later Monica sends me an email with ugliness about me talking to the secretary instead of apologizing for her lack of professionalism. I tried explaining what happened she became defensive and immediately offered a complaint number. She escalated a situation that her secretary had actually already rectified in simply being honest about work load. I realize others have given good reviews and I truly hoped for the same thing with an already stressful situation but unfortunately my case was completely different. Any time I asked a question it would take at least a week to get a response and my questions were answered by Monica sending me the initial pdf with the questions and process, not very helpful nor personalized as my questions were outside the norm. I specifically asked if both my accidents would be addressed and how that would work and she said yes, by the end she said it was separate. Was truly stressful and confusing and worse then corresponding with an automated system and not an actual person. Several times as I continued to try to get help she would ask me the same questions, this happened about 4 times with several things which made me wonder if she even had a file for me or records of anything if halfway through the process she's asking me again for copies of repairs and things I sent from the start. Towards what I thought was the end she responded to some of my questions by asking me what state I'm in when she had my repair information and other pertinent information already. I tried in the end sending Monica a last attempt email and explaining I simply wanted some questions answers and that there was a disconnect somewhere but that I would love to finish process out, instead of a good attitude and an apology or to offer to help me, she was rude. I was never rude or demanding, I simply wanted to understand the process with dealing with 2 accidents 2 months from each other. This was all new to me so I really didn't understand process which is why you hire an expert but when the expert doesn't want to help it's tough. Hope others don't have the experience I had.

I contacted them about my new vehicle that got rear ended. When we first started communicating she was more than willing to explain the process and how it worked. Although she was pushy for an answer if I wanted to do the claim threw them she was very professional and friendly. I didn't have my card on me so I had to call back. When she answered I asked her a couple questions and she pretty much just repeated what she said in the first phone call. She asked for my card number, and I gave it to her and said she was gonna send me a receipt in 2 minutes, I started to say something and she told me okay that's all I need for now I'll give you a call back when I need anything else and before I could get a word out she said okay bye and hung up the phone. Saw I'm a single mom. And money is tight. And she knew I had a baby cause she heard her in the background and mentioned she could hear her. I feel like I've been scammed and taken advantage of. My views may change, but as a first impression I'm completely stumped. With ongoing issues with the wreck I was in, my stress is already at its maximum. I truly hope my stress isn't thinking for me and everything works out in the end.

Fantastic service from Auto Loss. I submitted a request for information and got started the next day. Within four days, I received a diminished value settlement amount that exceeded my expectations. The process was fast, easy and very effective. I will use Monica and Auto Loss if I have another unfortunate accident. Strongly recommended!

My experience with Auto loss was great.
After I filed a claim and filed a diminished value claim for my car accident, I needed an expert that is able to evaluate the actual vehicles market loss.
For that I called Auto Loss
Right away within days, I received an amazing report, which I used later to argue the final payout.
The people at Auto Loss went beyond to help me get the most out of the claim case.
I will definitely call Auto Loss for any future insurance auto claims.

No one ever likes to pay money to fight their own insurance. That being said, I would recommend anyone in this situation to seek help from Monica Fisher at Autoloss.com. From the start they handled everything professionally. All I had to do was sit back and let the professionals handle the process. My claim was 50% more than the insurance company originally offered. Very timely and professional.