• AutoPartsWAY.ca

AutoPartsWAY.ca

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Overview

AutoPartsWAY.ca has a rating of 2.64 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoPartsWAY.ca most frequently mention customer service, and credit card problems. AutoPartsWAY.ca ranks 98th among Auto Parts sites.

  • Service
    26
  • Value
    24
  • Shipping
    27
  • Returns
    23
  • Quality
    23
Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Red flags go up when an auto parts supplier isn't interested in customer service just sales.
How would you rate AutoPartsWAY.ca?
Top Positive Review

“Best price I could find and super fast delivery”

Kazomierz K.
2/14/24

The title says it all. Delivery was only 3 days while they told me 5-7. Price was less than half of what my local mechanic wanted. Very happy

Top Critical Review

“Abysmal customer service and parts”

devan h.
2/12/24

I've spent over 3 months trying to explain how I was sent wrong parts because of their extremely poorly labeled website. They refused to accept their parts were mislabeled and misleading. Furthermore they completely ignore my messages AND the parts I sent back for refund they just kept. No email. No word it was recieved. Nothing. Pretty sure they blocked my email too. I lost over $200. Horrendous. Despicable. NEVER AGAIN! The worst Autoparts store I've ever had the displeasure of going through. Rock Auto is the way to go.

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user kazomierzk
1 review
0 helpful votes
February 14th, 2024

The title says it all. Delivery was only 3 days while they told me 5-7. Price was less than half of what my local mechanic wanted. Very happy

Products used:
Brakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user borisk62
1 review
2 helpful votes
May 23rd, 2022

Contacted customer service several times and was promised refund or replacement. Waited for many months. I am a mile away from their main office in Toronto and was not able to get the wrong cabin air filter they sold for my car exchanged or refunded.
Previous orders did not have problems. Order: *******

Tip for consumers:
Do not use

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenat74
1 review
4 helpful votes
September 21st, 2021
• Updated review

After a month of back and forth they did refund me, but only after trying to convince me that I signed up for a VIP program which I of course have no idea about as I never sign up for such things after a first buy, and I usually carefully check for any upsales and decline them. Credit card company sent me back to them to resolve the issue since it originated after a proper order. They tried to go in circles driving me mad but that's likely because my case was handled by several people one after the other. But eventually I got my refund. The toughest $20, but I was furious and fighting for a principle.

Trying to steal money 2 years after purchase!
February 16th, 2021
• Previous review

I've received a sms message about a charge from www.auto. Yes, I did not order anything auto recently at all, so I went immediately to check my credit card account. AUTOPARTSWAY.CA_Maintenace carge_... WTF? Searched my email as the name seemed familiar... sure, I ordered from them last and only time in April 2019, 2 years ago... and now they are trying to charge my card!. I've heard about such fraud from the sellers on AliExpress, but here in Canada, from a relatively big company... I don't even know what to say as the order actually went well and I left a good review back then. Calling my bank about stopping a fraudulent charge...

Tip for consumers:
The value of the goods ordered and shipped was fine, but what happened later...is scamming! Buyer beware, check your credit card charges carefully up to YEARS AFTER!

Products used:
Bearing hub assembly

Service
Value
Shipping
Quality
Thumbnail of user chads287
1 review
0 helpful votes
November 20th, 2019

Fast and quick delivery. My only complaint would be I Just wish the return service was just as good when you try to return parts.

Thumbnail of user devan.hennessy
1 review
1 helpful vote
February 12th, 2024

I've spent over 3 months trying to explain how I was sent wrong parts because of their extremely poorly labeled website. They refused to accept their parts were mislabeled and misleading. Furthermore they completely ignore my messages AND the parts I sent back for refund they just kept. No email. No word it was recieved. Nothing. Pretty sure they blocked my email too. I lost over $200.
Horrendous. Despicable. NEVER AGAIN! The worst Autoparts store I've ever had the displeasure of going through.
Rock Auto is the way to go.

Tip for consumers:
Customer support is a waste of time. If your ever in my situation, just sell or junk the parts, don't even attempt to send them back because they won't give you a shipping code. And if they do there is still no guarantee they will do the right thing and pay you once the parts are returned.

Products used:
Brake kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerryking
1 review
0 helpful votes
March 6th, 2024

I had multiple packages come at different times and emailed customer service with a question and they responded within 12 hours with the response. Awesome customer service!

Tip for consumers:
Again, great customer service!!

Products used:
Suspension/differential

Service
Value
Shipping
Quality
Thumbnail of user romn
1 review
2 helpful votes
February 16th, 2024

I ordered set of front strut assemblies "Unity"-brand for my 2006 Dodge Grand Caravan.

Autopartsway.ca fraudulently mismatched my order. Strut assemblies that were sent to me appeared unlabeled. One (right) strut assembly looks like the "Auto Shack" brand but NOT the "Unity". Another one (left) strut assembly looks like the "Monroe" brand but NOT the "Unity". They both were put in boxes with the label "Unity"-brand and shipped to me.
I could NOT install those assemblies because right and left have different properties - weight, coil spring diameter, etc.
Autopartsway.ca did not take responsibility for mismatch. They told I could return items for my expense.

Customer service communicate via e-mail only.

You can see all differences and marks on picture.

Thumbnail of user daniels4652
1 review
0 helpful votes
March 2nd, 2024

I ordered disc break pad sets for my car AKE*******, AKE*******. The parts I got were not compatible with my car, even though I consulted the on-line chart. I emailed the company to advise about the parts being not compatible with my vehicle and I asked to return them. After one month, they replied to me telling me that the parts were correct and to return them, but without a return label. I mailed the parts back, I paid $29 for shipping (never got back these money). On top of that, the refund came into my account after 3 months. Please be careful and double check on other websites before you decide to order from this company. I would never use them, the worst experience overall. Order *******

Shipping
Returns
Thumbnail of user sheilowmowral
1 review
0 helpful votes
August 14th, 2023
Verified purchase

Arrived in excellent condition, quick ship, good price,
I recommend this seller.
The seller answered all my questions.
A pleasure to do business with.

Products used:
Wheel Hub Assembly

Service
Value
Shipping
Returns
Quality
Thumbnail of user marquesfhugo
1 review
3 helpful votes
December 27th, 2023

Don't buy,this company is very bad. I whish to see first the reviews of that company.
Because have a link canadian, we think is a serious company. Nothing more wrong.

Don't buy. This company need to be investigating.

Service
Value
Shipping
Returns
Quality
Thumbnail of user masn
1 review
1 helpful vote
January 19th, 2023

I don't know what all these negative reviews are about. It almost scared me off of using this site.

I personally had a great experience. Ordered turn signal light assemblies for my old bmw. They arrived in 2 days. Brand new, and packaged well. The price was great and much lower than other websites I checked.

So definitely not a scam. People throw that word around too often these days when things don't go their way.

I'll definitely try them again if I need something, but unfortunately their selection of parts for my 23 year old vehicle is limited.

Hopefully the next experience will be good too.

Products used:
Turn signal assembly

Service
Value
Shipping
Quality
Thumbnail of user richardr2756
1 review
3 helpful votes
April 27th, 2022

Not happy tried the first time, my order got lost! They use UPS and UPS is the worst courier company on earth. They order was shipped in 3 shipments for a 12 item order. After 2 weeks still have no parts. Cancelled credit card payment. Not much inventory.

Products used:
Auto parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesl1768
1 review
3 helpful votes
May 14th, 2023

They don,t ship all parts and they charge more than on the bill on my credit card i have to contact them many time. Don't buy at this place.

Products used:
Brake parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyj45
1 review
0 helpful votes
May 26th, 2018

Parts delivered fast with reasonable price. Website are user friendly... I'll do business with you again guys :)

Thumbnail of user michaelm12474
1 review
1 helpful vote
August 12th, 2023
Verified purchase

The website design is brilliant! It is so fast and so easy to use. They offer more than 2 million different parts and they make finding the right one for your car idiot proof. Select your vehicle and 2 clicks later you have what you need. Can't be simpler.

Availability of parts is good. They have many hard to find parts that no one else carries and most are OEM or OE quality.

Pricing is competitive.

They have many shipping method to choose from, including some that are free over $100

I paid $7.99 for faster shipping and got all my parts in 2 separate shipments. First came in 2 days and the second came in 3.

My first order with them and I'll be back for more.

Products used:
Brake rotors and pads.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexseyv
1 review
4 helpful votes
April 27th, 2021

My credit card got unauthorized charge from them. Don't share your billing information with AutopartsWay. Ungrateful people, in October I bought some parts from them, was quite happy, although I noticed they increase price before "discount event". But now I will not buy from them, or recommend to anyone to do so.

Thumbnail of user benm1106
1 review
0 helpful votes
August 12th, 2023

It was my first time using this company to purchase a Trans Shifter Cable for my Nissan, and I must say that the delivery arrived in good condition and within a reasonable amount of time. I'll use them again when I need parts to shop.

Service
Value
Shipping
Quality
Thumbnail of user eb372
1 review
11 helpful votes
February 10th, 2021
Verified purchase

Purchased something 6 months ago and now they charged me $19.99 for a "loyalty program" that I never signed up for. They are crooks and steal your money stay away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fifthrafael01
1 review
1 helpful vote
August 12th, 2023

I recently purchased the Bosch brake pads for my Car. I was looking for a replacement part that was high quality and would last, and I found it here in Autopartsway.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinw1262
1 review
1 helpful vote
July 9th, 2021

I have an older Volkswagen and purchased parts from other online retailers in the past, only to have to return at least half of the parts each time because they are wrong. That is not the case with Autopartsway.ca. Their catalog is above all others. I purchased 9 parts, all of them correct and top quality as well. 7 of the 9 were original VW parts and the other 2, as far as I can tell were on par in quality.

Their website is very simple to use and any variable that a specific part requires is right on top of the list of parts so you can click it and narrow the result. Very simple and convenient.

I tried their live online chat and got a very helpful representative right away.

I used their call me feature as well and got a call back instantly.

The only thing I can complain about is that the email with the tracking number went to my Spam folder. Not sure if they can control that or not, but their website also has the tracking info and all invoices in the account section so not a big deal.

I signed up for their Plus program since I know I will be making many more purchases in the future.

Tip for consumers:
Select your vehicle correctly.

Products used:
rotors, pads, shoes, sway bar links

Service
Value
Shipping
Returns
Quality
Thumbnail of user domr28
1 review
4 helpful votes
June 5th, 2023

Je ne recommande aucunement AutoPartsWAY.ca pour l'achat de pièces automobile
J'ai acheté des pièces pour freins valeurs livrés à domicile de $140.00. Essaie de poser et ne font pas sur le véhicule Les disques trop grands et les plaquettes toute lousses dans les étrier. Le service à la clientèle répond que je n'ai pas commandé pour le bon véhicule et le retour est autorisé, je demande à plusieurs reprise qui paie pour le retour et repette la demande jamais le service à la clientèle n'a oser me répondre que les retours sont à mes frais et ne sont aucunement rembourser, l'évaluation du coût de retour est de $140.00
Je comprend maintenant les écrits négatif concernant ce site d'achat très peut recommande à tous.

Thumbnail of user kenw236
1 review
1 helpful vote
October 18th, 2019

Looked for a fuel pump for my Ford and APW had he best price and said it was in stock. They told me delivery would take 8 days, but it got there next day and shipped free. Impressive.

Thumbnail of user anonamousa
1 review
4 helpful votes
January 28th, 2022

I purchased a bunch of brake parts, and ended up selling the vehicle without the brake work being done. I went to return the parts (which required me to post them to 3 different warehouses at my cost) understanding that I would be charged a 20% restocking fee. When I got the credit, I calculated the percentage they kept and it added up to PRECICELY 30%. I cried fowl to them and they said I had not returned all parts (... a lie) and that was the reason they kept 30%. Bull**it. They tried to scam me, I caught them.

Tip for consumers:
check the math for your returns, and remember return shipping cost is yours to pay. You may end up having to pay to ship a multiple packages.

Products used:
none

Service
Value
Shipping
Returns
Thumbnail of user samx64
2 reviews
4 helpful votes
July 15th, 2021

Part description was incomplete FWD only vs AWD They claim vehicle specific search would have discovered the problem Even th correct parts had a n error - ABS yes & no in same description.

Tip for consumers:
Keep a copy of what you are ordering as I only have their word that item supplied was ordered wrong

Products used:
Searching other suppliers with correct information

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandrun8
1 review
3 helpful votes
September 7th, 2021

They blocked my account, they sent us missing parts, not the right parts that i ordered. Customer service doesn't have properly information, for the customers.
Bad job

Tip for consumers:
insevice

Products used:
coil springs

Service
Value
Shipping
Returns
Quality

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About the business

Auto Parts in Canada at AutoPartsWAY.ca. Auto Parts WAY Canada offers the largest selection of OEM and Aftermarket Auto Parts in Canada.

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