• Avery

Avery

Overview

Avery has a rating of 1.54 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avery most frequently mention design print, and customer service problems. Avery ranks 166th among Templates sites.

  • Service
    25
  • Value
    24
  • Shipping
    15
  • Returns
    10
  • Quality
    23

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 20.8%
Positive
5
Neutral
1
Negative
18
18
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am so angry and annoyed for wasting my money on these labels and spending my precious time on a worthless site.
  • Always assumed i could download a free template if i bought a pack of labels that had a format my software didn't know.
How would you rate Avery?
Top Positive Review

“Avery Print-to-Order offers exceptional quality.”

mj P.
1/12/24

I recently had the first time pleasure of using Avery Print-to-Order Labels for a project, and I must say, I am thoroughly impressed with the overall quality and performance. They were sent directly to my sister, and she was impressed. The print quality on the Avery labels exceeded our expectations. The colors came out vibrant and true to the design, showcasing the attention to detail in the printing process. Avery offers a wide range of label colors and finishes, allowing for creative flexibility. The colors were rich and saturated, and the glossy finish added a professional touch to the labels. The variety ensures that there's an option to suit every project and aesthetic preference. One of the standout features of Avery Print-to-Order Labels is the speed at which I could get my labels printed and ready for use. The user-friendly interface of the Avery design and print platform made the entire experience hassle-free. From selecting the right template to customizing my design, the process was intuitive and straightforward. This is particularly beneficial for those who may not be design-savvy. Avery Print-to-Order Labels provide excellent value for the cost. Considering the quality of the labels, the ease of use, and the variety of options available, I found them to be a cost-effective solution for my labeling needs. Avery Print-to-Order Labels impressed me with their exceptional quality, vibrant colors, efficient printing speed, and overall ease of use. I would not hesitate to use them again for future projects and highly recommend them to others seeking reliable and high-quality label solutions.

Top Critical Review

“If I could just post with no star.”

Lisa W.
2/6/24

The worst paper quality ever. I've ordered from them the last five times trying to see if it's a paper quality issue and I'm either getting the poorest quality paper or their printing out images that are not completely approved like off center. It's so bad I just have wasted hundreds of dollars with them.

Reviews (105)

Rating

Timeframe

Other

Reviews that mention popular keywords

labels (41) template (18)
Thumbnail of user lisaw3599
1 review
0 helpful votes
February 6th, 2024

The worst paper quality ever. I've ordered from them the last five times trying to see if it's a paper quality issue and I'm either getting the poorest quality paper or their printing out images that are not completely approved like off center. It's so bad I just have wasted hundreds of dollars with them.

Products used:
I purchased white glossy film. Received transparent stickers basically.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Lisa, we are sorry to hear this. If you have not already, please reach out to our Care Team at 800-462-8379 and we would be happy to take a closer look at this issue. We want to make sure to try and make this right for you.

Thumbnail of user jessp294
1 review
1 helpful vote
September 3rd, 2023

Really useful website but it takes forever to load, constantly lagging, sometimes it won't load the page at all. Regularly makes Google Chrome unresponsive.

Thumbnail of user heatherh746
Heather H. – Avery Rep

We are sorry to hear that you had this experience on our site. If you are having loading issues on any particular page, please reach out to our Care Team at 800-462-8379 and we would be happy to help. If we know which pages are causing this issue, our team can take a closer look into the issue.

Thumbnail of user printers4ultd
1 review
0 helpful votes
April 11th, 2024

They have just sent me my labels without the text printed on it. Looks like no one is there for quality control.
This is the third time they have got my labels so wrong.
One time they refused to reprint my labels and did not refund me for their mistake.
Avoid this company at all costs.

Tip for consumers:
Bad company to deal with

Products used:
printed labels

Service
Value
Shipping
Returns
Quality
Thumbnail of user mjp28
2 reviews
0 helpful votes
January 12th, 2024

I recently had the first time pleasure of using Avery Print-to-Order Labels for a project, and I must say, I am thoroughly impressed with the overall quality and performance. They were sent directly to my sister, and she was impressed.

The print quality on the Avery labels exceeded our expectations. The colors came out vibrant and true to the design, showcasing the attention to detail in the printing process.

Avery offers a wide range of label colors and finishes, allowing for creative flexibility. The colors were rich and saturated, and the glossy finish added a professional touch to the labels. The variety ensures that there's an option to suit every project and aesthetic preference.

One of the standout features of Avery Print-to-Order Labels is the speed at which I could get my labels printed and ready for use.

The user-friendly interface of the Avery design and print platform made the entire experience hassle-free. From selecting the right template to customizing my design, the process was intuitive and straightforward. This is particularly beneficial for those who may not be design-savvy.

Avery Print-to-Order Labels provide excellent value for the cost. Considering the quality of the labels, the ease of use, and the variety of options available, I found them to be a cost-effective solution for my labeling needs.

Avery Print-to-Order Labels impressed me with their exceptional quality, vibrant colors, efficient printing speed, and overall ease of use. I would not hesitate to use them again for future projects and highly recommend them to others seeking reliable and high-quality label solutions.

Tip for consumers:
great quality

Products used:
WePrint 1-1/2" x 3-3/4" Rectangle Labels
Material: Glossy White Paper

Service
Value
Shipping
Quality
Thumbnail of user rachelliz
1 review
0 helpful votes
March 20th, 2024

Hi,
I usually order labels from avery and I am very happy.
This time, i payed extra money to have it rushed delivered by a certain date, and that request was ignored by two of their workers: Janeth Hernandez and Daniel Solis.
They ignored my emails, and did not give me a refund.

Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Rachelli, we are sorry to hear about your experience. Could you please reach out to our Care Team at 800-462-8379 so we can take a closer look at this issue. We want to make sure we try to make this right for you. We are open Mon-Fri 6AM-5PM Pacific Standard Time.

Thumbnail of user jonnys2
38 reviews
91 helpful votes
January 28th, 2024

I just want to download the template for a label so I can print a frigging label. This dumb website requires email, log-in etc. Makes me never want to buy an Avery label again.
And by the way, Word Perfect has them already installed. Just another reason to LOVE Wordperfect and HATE MSWord - the most user-unfriendly software...

Tip for consumers:
This is not about a purchase - it's about using the product and the website

Service
Thumbnail of user brenhutch
4 reviews
3 helpful votes
January 11th, 2024

Avery accepted my order to be sent to a po box knowing they only ship via UPS, a point which I missed. Upon finding out they would not deliver my package I called Avery and was told tuff luck. Looks like it's back to Amazon for me!

Service
Value
Shipping
Thumbnail of user kenk735
1 review
1 helpful vote
January 15th, 2024

Liked the old soft ware I could download. Is much simpler than that on line crap. Give us the option to download it

Service
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We're sorry Ken, the Design & Print Offline software was discontinued in 2020. If you do need help with navigating our Design & Print Online, we would be happy to assist you. You can reach out to our Care Team at 800-462-8379 and we can help.

Thumbnail of user mantarhea
1 review
0 helpful votes
October 26th, 2023

So I bought Avery postcards out in town and used the design section on Avery.com to create my invitations. When I went to print them, I did a quick test print on regular paper and it was apparent to me that I was going to ALSO have to go buy 4 laser-jet toner cartridges. I saw a little green button that read "Let Us Print It For You" and I thought I'd check it out...all told, for 100 postcards approximately 5" x 4", double-sided on SATIN paper, including shipping, was only $10 more than the matte finish ones I had purchased! When they came in (3 days for processing, shipping and arrival), I was stunned at the quality! I HIGHLY recommend Avery for their printing services. I will definitely be using them again next year!

Service
Value
Shipping
Quality
Thumbnail of user jims2560
1 review
1 helpful vote
December 16th, 2023

The only thing Avery wants to do is sell you their crap. Otherwise you can't use the template. Return.

Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Jim, our templates are free to you for printing at home. It could be possible that you were in the Custom Printing side of the design tool, which is for our professional printing services. To get started with your free template, you would want to go to avery.com/templates to enter in the template number. If you still have trouble, please reach out to our Care Team through chat or call us at 800-462-8379 and we would be happy to help you.

Thumbnail of user laurah2913
1 review
0 helpful votes
May 17th, 2023
Verified purchase

As a small business, we appreciate fast and approachable customer service, Diamond-Louise was so helpful in helping us find the issue with our label design, I could not fault the customer service and quality of the products at all. Truly very impressed and the vibrancy of the colours is Incredible! We can't wait to be long term customers of Avery!

Products used:
Multiple sizes of sticker labels

Service
Value
Shipping
Quality
Thumbnail of user tinam1687
1 review
0 helpful votes
November 29th, 2023

I make candles in 6 oz tins and Avery doesn't have any high gloss labels in that size. Their size measurements are also not accurate. For my warning labels, they sent me the tags instead of the stickers I wanted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We are sorry to hear this. You can reach out to our Care Team at 800-462-8379. We want to make sure we can make this right for you.

Thumbnail of user lori.apple
1 review
0 helpful votes
August 19th, 2023

I needed to merge addresses to be able to print labels for wedding invitations. Avery.com made is so easy, even for a somewhat un-techy person.

Products used:
labels

Service
Value
Quality
Thumbnail of user muddykomodo
1 review
0 helpful votes
December 3rd, 2023
Verified purchase

I have been buying printed labels from avery for two years. Every order I've recieved has been messed up. They are using the wrong type of cut and it creates a white border around the colored and black labels. With the first order, there was a notation made that future orders would not be dye cut. But every single order I've recieved has been cut like this and I've had to have them do it over. Now, it's the season where I plan ahead, have labels expidited so I won't get behind. And what happens, they labels are dye cut again. This has literally shut my buisness down because I can't package, and I've refunded Over 1k in orders because I can't package them...im a very small and young buisness, this is going to hurt me tremendously. I have been patient, and have tried to be understanding, but this was the last straw. I have been beyond patient.now I won't have labwls$#*!il mid week!

Tip for consumers:
The customer service reps are outstanding. But this doesn't fix the damage that's being done to my small buisness.

Products used:
Printed labels

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We are very sorry to hear this. If you could please reach out to our Care Team at 800-462-8379 we would be happy to take a look at this issue and try and make it right for you.

Thumbnail of user kirstenl44
1 review
0 helpful votes
January 20th, 2021
Verified purchase

I've been using Avery WePrint labels for my small business for the last three years and here is why I think you should too: Their WePrint design software is super user-friendly. You can order in small quantities which local print shops do not offer. They have the greatest variety of label sizes (I compared all the online label companies and only Avery could meet all my needs). They ship quickly and when I'm in a crunch I pay a little more and receive them in just a few days. In all honesty, when I tried going through local print shops there was some embarrassment when I'd have to admit how few labels I actually needed (we were a very small business), I'd feel pressure to order more than I could afford and I didn't necessarily appreciate the feedback they'd give on how I should alter my labels. With Avery, none of these issues exist.

Now that we're a larger business I stay with Avery for their outstanding customer service, beautiful labels and follow through to ensure my satisfaction. I'd mention the representative I work with by name but then you'd all request him. :o) Actually, I've worked with a few of their representatives and they've all been great. Whether you're considering printing your own labels at home or having a large order printed, consider using Avery WePrint services. I think they're as good as you can get.

Tip for consumers:
Stop wasting your sanity and money printing your own labels at home. I strongly recommend We Print services.

Products used:
To clarify, free shipping over $50. Shipping speed ranges from 3-7 days depending on which level you select. I said yes to refunds but what I mean is they work with you until the labels are right. They have replaced orders for me that were not quite right.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dqualls2011
1 review
2 helpful votes
August 25th, 2023
Verified purchase

I order a bean bag chair for $90 and after a month it was delivered to ANOTHER STATE! They won't reply to emails or anything! I have contacted the Better Business Bureau!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Hello, we are Avery Products - we specialize in labels, cards, and office products. Bean bag chairs are not part of our product catalog. When I do a google search for "Avery bean bag chair", a Avery Decor site pops up. That may be who you are trying to contact about your order issue. Sorry that we cannot be of more assistance.

Thumbnail of user merrillmccarty1955
1 review
0 helpful votes
September 5th, 2023

Worst CD label system ever. Can't find one template that works right. No way to email this company for support, Never had this problem with Fellowes labels.

Tip for consumers:
Why is there no email for this company and why is there no actual working template for CD labels? The only reason I can see is they want to frustrate you so you will pay them to print your labels for you. Not going to happen!

Products used:
Couldn't use my CD labels because I couldn't find a template from Avery that worked. Very frustrating, will never buy avery labels again.

Value
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Sorry to hear you're having trouble using our CD templates. We want to make sure we can help you out and get this issue fixed. You can email us at help@avery.com or contact us at 800-462-8379. We are open Monday-Friday from 6am to 5pm PST.

Thumbnail of user khadijahg7
1 review
0 helpful votes
September 6th, 2022
Verified purchase

Who uses UPS anymore? My labels have been sitting in California since 9/3/22. Yes I understand the holiday. I live two states over. And they charge way more to use a faster shipper. I can't make my product until I receive my labels with my logo on it AND they edited part of my logo off which I'll have to use cause I paid for it. Find a cheaper and faster custom label maker on Etsy like I did and thank me later.

Tip for consumers:
The instructions for the lines are confusing. You can’t go outside the SMALLEST circle shown to you at all, they will cut that part off. Also UPS is the worst, slowest shipper.

Products used:
Custom label print

Service
Value
Shipping
Thumbnail of user heatherh746
Heather H. – Avery Rep

We are sorry to hear this. If you could please reach out to our Care Team at avery.com/contact or call us at 800-462-8379 we would be happy to make this right for you.

Thumbnail of user tp90
1 review
3 helpful votes
September 27th, 2018

Not thrilled tonite. Went for bday and hour after arrival we got food service. Crab legs@$58 pp were good I will say but burgers, ribs and all that comes with really poor quality. Shouldn't wait an hour for legs either. Only give 2 clusters then u wait... for 1 more and wait. For one more. We wo t gi back or recommend

Thumbnail of user eidwausau
1 review
0 helpful votes
October 30th, 2023

Ordered three items - cant reach Avery customer support never received product. Filed claim with Credit card company SCAM

Tip for consumers:
SCAM

Products used:
Nothing as the merchandise never arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We are sorry to hear this. We are Avery Products - we make labels, cards, and office products. If you purchased an Avery Product, you can contact our Care Team at 800-462-8379 and we would be happy to assist. If this is an Avery Decor product that you purchased, we do apologize. We would be unable to assist with the order, since they are a different company.

Thumbnail of user lureens
1 review
0 helpful votes
August 21st, 2023

Using Avery Templates have been a blessing for me creating business cards, Tickets, etc. Often times I make copies on cardstock paper and then use a cutter for my desired outcome.

Thumbnail of user lorettas307
1 review
0 helpful votes
August 18th, 2023

Trying to figure out how to contact them for a refund. Totally a scam. Do not waste your money. I will get a refund!

Tip for consumers:
Ordered the oversized bean bag chair, only received the cover. Scammers!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Loretta, we are sorry to this. We are Avery Products and we sell label and card products. We do not have bean bag chairs as part of our product catalog. I'm assuming their might be another Avery that does sell this product. We would suggest contacting the original manufacturer of the bean bag chair for a refund.

Thumbnail of user sharw7
1 review
0 helpful votes
September 20th, 2018

It is getting more and more difficult to get good, clean separations with the Avery 5392 badge inserts with every order. The perforations, which use to be so good with Avery products, are terrible now. They micro perforations the advertising brags about are worthless - at best, the inserts look raggedy and more often than not, scissors are required to clean them up.

Thumbnail of user allans140
1 review
0 helpful votes
December 11th, 2020

I have an old box of labels (100 sheets) and went to use it. The adhesive was gone. Box says "All Avery Laser Labels are permanent self-adhesive labels." Product guarantee on the box says they "will gladly replace any product that does not provide complete satisfaction." There is no "use by" date on the box. Called Avery customer service and agent said "of course, there's a limited shelf life." He offered me a 10% discount coupon.

I declined.

Thumbnail of user michaelr1076
2 reviews
0 helpful votes
March 13th, 2019

I always get what I order and on time, usually early... all products from Christmas Cards to professional items are always just like the easy design templates show it!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At Avery.com, you'll find office supplies and products such as labels, dividers, notetabs and binders. You can also browse our website to find ready-made templates, great project ideas, free downloadable software and more. Get started now!

Company Representative

Thumbnail of user heatherh746
Heather H.
Typically responds within 16 hours

How do I know I can trust these reviews about Avery?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Avery?