AVS4YOU

Absolutely bad policy. I bought a lifetime license for all products and it worked - until I upgraded my computer - now it doesn't.

The license removal tool they offered 13 years ago is not available anymore and customer service is not willing to help although I'm in accordance to the current license agreement.

I already tried their customer service for some time to help, but it sounds like standard phrases that do not help me, but only them if I buy another license. But honestly I rather shop elsewhere.

I give this software 3 stars due to its old licensing model. Most software today will let you transfer a license from one computer to another. I have moved it in the past and even been able to contact support when I purchase a new PC. But there policy now apparently strictly prohibits this. If their going to require an internet connection to activate seems like they could provide an activate and deactivate way of using this product. Won't be purchasing again. Time to look for other more modern products. DVDFab and Cyberlink come to mind now.

I purchased and Unlimited AVS4YOU license years ago...why...because I don't use this program very often. A couple of times along the way I upgraded computers and the license would update. Not so this time around. When I dug into it, I can see the new license agreement does not allow switching computers...Sweet. If AVS4YOU is going to have this policy...fine...it is your business...run it the way you want... At least have the decency to explain clearly what you mean by and Unlimited License in your marketing/sales literature. You could also have the decency to "grandfather" those systems you sold under the original unlimited agreement. It would not be that difficult.

As an engineer who travels, I once purchased an unlimited car rental upgrade plan...several years later they changed the agreement rendering my unlimited car rental upgrade plan useless. Fine...here's how I handled that one...it's been over 20 years since I have rented a car from that company and will walk or Uber before I ever rent a car from them again...I can assure AVS4YOU will never see another piece of my business again and I suggest if you choose to do business with this company, understand they market with "forked-tongue". Unlimited means only for your current computer...something goes wrong with your computer, you need to repurchase a license for your replaced motherboard or computer...they strategically do not explain this on the page where you have the choice between an Annual License or Unlimited License. Stay away from this company's product...it may function fine, but do understand what you are paying for.

Many years ago I bought the lifetime subscription in order to use their video editor. It worked pretty well, wasn't hard to use and fulfilled most of my needs. Over the years, I have tried these:@*******@document *******@media player@ audio editor

All have been easy to learn and provided adequate if not great results. For non-professionals i highly recommend AVS4you.

Every few years, my computer dies and their customer service provides quick and timely service to get me up and ready again. For the price, you will seldom find a better deal. Thank you AVS4you

I purchased and "Unlimited" license for this software. Since then, their license has changed and now expires the moment you have to replace your computer or motherboard. They will not allow you to transfer your license to your new computer. They do offer you a "discount" to buy another license but, in my case, their discounted price was greater than what I paid for the original "unlimited" license. I refused. I have switched to the Movavi Video Suite which I am quite happy with. Movavi license includes the ability to move your license to a new computer up to 6 times.

I have a happily used the software suite for several years. After a major hard drive crash, I lost the software and licensing key, and no longer had the associated account email. After sending a request along with a copy of my original receipt, they sent me another key.

While the one-computer rule seems harsh, it is clearly stated in the agreement. 5-stars if they could clean this up to account for routine system/hard drive events.

Buyer beware! There are a ton of complaints like this on the web and on the AVS4YOU site in the forum section. I, too, am having this issue. I paid for an "unlimited" license. Just didn't know AVS4YOU's definition of unlimited. I think they define it as MONEY4THEM.

Thank you so much for your support, my license have not expired in a year,
That is a plus, glad that you have gotten that issue fixed. I just purchased my third unlimited license (thank for the one subscription gift) I cannot tell you how much i love your software and its hassle free uses, it is the most compatible conversion program I have ever used, it never fails. I have convert most of my DVDs to MPEG2 without any issue, the quality is a 1 to 1 conversion ( SD) What else can I say but Good job guys and thank you. Loyal Customer...

Damn you AVSholes4you!
I purchased your software once. After a couple of years I reinstalled the software and you told me I had to pay again. I think the software is OK so I upgraded to the "Unlimited"... Now it's a couple of years and again I need to reinstall my PC... What? You're asking me to pay again?! ANGERED
I didn't install it on MULTIPLE COMPUTERS - It's the same damned computer.
If you made your software a bit cleverer it would know that. Hmpf!

I will use YouCut Pro on my android device. It's better and they don't give me ball ache everytime I reinstall my phone.

I've use this service since they first came out, so I'm very familiar with the product. I got the newest, updated software and it's terrible. Constantly crashes. I will be uninstalling the new software and reinstalling the old. Very disappointed.

I've had this program for years with it stating unlimited use which is why I bought it - they did not say that if my computer crashed I'd have to pay for it again - so if you buy this make sure your computer doesn't crash to the point of having to replace it or this program will cost you more money every time you have to replace your computer. 110% unfair - bad enough I had to buy new computer!

First the good. The AVS4YOU software suite has some great features and pretty good quality for the price. One feature that I find very helpful is it's integration with Windows Explorer - you can right click on a file and AVS options are added into the list of selections (for example you can easily select "convert to..."
Now for the bad. The very frustrating part of this software that I have just discovered is that when you buy an unlimited subscription, it is in fact limited - limited to one specific computer. My computer died and when I tried to install the software on my new computer, I discovered that they only allow it to be installed on one device and have no option, as many other software companies do, of clearing the license so that it can be installed on a new computer. So it has to be purchased again (though they do offer a $20 discount).

I purchased an UNLIMITED license for their product. Will not let me reinstall on replacement computer.

I use AVS4YOU to put together highlight videos of events I perform at. It looks like it has everything you need but the most simple functions are complicated multi step processes. For example - I have dozens of 3-5 second clips that I put into one "movie" where I would like to mute the audio and overlay my own track. The is extremely difficult. You have mute each clip *one by one* because there is no way to "select all" and mute things all at once. Also there is no simple way to add an opening "credit" slide with your text, the same is true for a closing credit slide. This again in a multi step process. The average at home user will find this difficult and cumbersome to use.

After posting several other reviews on similar sites I have been contacted and advised that one only license has been reactivated. So I cannot give five stars as I did on other sites because I still believe that at least two should have been reactivated. One is better than none, though.

... immediately after launching. An error "internal error" appears sometimes, but most often it just crashes without any sings.
Contacted Customer Service - it was no response.

I have been an AVS customer for many years and upgraded to an unlimited license for their products a few years ago. Last month I built a new computer (the old one was 6 or 7 years ago) and moved all my software license keys (Adobe, Microsoft, SnagIt, Nuance, etc.) to my new machine.

But the AVS license could not be deactivated and reactivated on the new machine. They told me it was *permanently* bound to the original machine that it was installed on. Tough luck if your motherboard dies (I had one like that) or if you upgrade to a new computer. You have to buy their unlimited license again every time you upgrade.

The policy disgusts me, a loyal customer who bought their top-of-the-line product license. Thus, I'm posting my experiences here. Maybe someone else can learn from my pain.

The back up team fixed my problem of a failure to update my AVS Software to the latest versions. It was sorted promptly and I am now back using this really useful software. Why do people complain about the license per one computer? You buy an unlimited license for ONE computer! I think that's fair, too many people think they are owed a free lunch every day of the week! You think Microsoft will give you Windows 10 for free because you bought Windows XP 10 years ago? Please be realistic...

I want to tell you what a great product the AVS Video editor is; I have used many of the other editors out there, and AVS is the best---at least for me. I like the light background, it is much easier to see what you are doing, I'm happy you have added the ability to separate the audio track from the video (a great improvement) and, I appreciate how good you are at responding to questions. None of the other companies have as good support response as you. You are A-One!

Several years back, I purchased a PERPETUAL LICENSE, Those NEVER expire. When my PC broke and I had to replace it, they gave me a new License for ONE computer. Over the years, I have had to replace a few computers. But now with this last replacement, they are trying to change their rules of my Perpetual License by saying "You have violated your License by adding it to another computer" WHICH I AM NOT.
I have written them several times explaining this is a REPLACEMENT BUT all I get is the boiler plate ""You have violated your License by adding it to another computer, BUY ANOTHER LICENSE". I noticed they no longer offer "Perpetual Licenses" so it appears this is their way to "get rid of their old "perpetual licenses". Besides, their support is very bad. They do not "answer your questions". They send the same "boiler plate " answers over and over until you give up. BUY ANOTHER SOFTWARE.

Ich benutze diese Software seit Jahren... Trotz vieler vieler anderer Programme dieser Art, bevorzuge ich AVS. Warum: Weil es einfach gut ist, leicht zu bedienen und hervorragende Ergebnisse liefert

There is easier and better software to use. I downloaded this software and paid for it on a recommendation but could not use it. I tried to return it and they actually fought with me over it. I put in a paypal claim "item is not as described" because it didn't work properly. PayPal actually decided the case against me. Anyhow because of this software and the decision I am now going to my bank, getting them to refund my money, and I am now deleting my PayPal account and I will NEVER use them again. Their return policy is lies as far as I am concerned.

They offer a UNLIMITED license, however it's VERY LIMITED. They must think you're going to keep using the same PC for 10+ years without upgrading. I had built a NEW and was migrating all my software over to the new one, however they claim I have to buy another UNLIMITED license even though the old PC will be reformatted.
This is only 1/2 of it, the software was not the greatest, and not worth paying for again.