• Baskin Robbins

Baskin Robbins

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Overview

Baskin Robbins has a rating of 3.88 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Baskin Robbins ranks 22nd among Dessert sites.

  • Service
    3
  • Value
    2
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
2
Negative
0
How would you rate Baskin Robbins?
Top Positive Review

“The taste of the childhood”

Dominique M.
1/6/24

The flavor of the childhood, innit? Exactly. I love their ice cream back in the days and always all the time we were waling with my parents, I begged them to come over this joint to have a tasty chocolate chip ice cream. It's worth noting that other flavors are delicious, too. I have tried many of them, but unfortunately nowadays I am not interested in the ice cream much. In very rare cases I eat it.

Top Critical Review

“Don't bother ordering online!”

Kellie L.
8/18/22

I would give 0 stars if possible. I ordered an ice cream cake for my son's birthday on the baskinrobbins.com website. The order was for pick up three days later and was assigned to their Lake Worth, FL location. Received an order confirmation and my credit card was charged $46. I arrived at the location on the designated day to pick it up and it had not been made. No discount was offered, I was told to choose a pre-made cake from the case. They had a very limited supply. Suffice to say, I ended up with a cake I didn't want, in a terrible color and drove 45 min out of my way to get it. Very angry and have disputed the charge with my card company. I would be VERY wary of ordering ANYTHING from the Baskinrobbins website.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user brandonn143
2 reviews
1 helpful vote
November 22nd, 2021

They offer a wide range of flavours and top customer service with very reasonable pricing.
Very good and reliable brand for ages...

Service
Value
Quality
Thumbnail of user carolynm1641
1 review
0 helpful votes
May 9th, 2023

5/7/23 - 7:42, Sp Mills Baskins Robbins. Arrived at 7:43, drive thru, had to yell if anyone was available. Finally, as I'm trying to place my order, I could hear girls screaming in the background and could barely hear lady taking my order. I asked for a lg frozen chocolate drink with caramel swirl; she tried to sell me a coffee. So I asked for a lg milkshake, she said ok, but no caramel swirl available. Placed additional order. Arrive to window, there was no one available to take my $$ for like 5 minutes. I almost drove away to go to DQ! I voiced my dissatisfaction about poor service. Young lady did apologize. When I inquired about chocolate drink with caramel swirl, she said, "we can do that!" So, she had to remake it, another 5 min. Wait. Finally, I pay for my order for $30 experiencing total aggravation. It was after 8:00 when I left the drive thru. There were 3 cars behind me! Additionally, This was my second visit requesting a banana split, (over an 2 wk period) and both times they had no bananas! I know there's not a shortage of bananas!

Service
Thumbnail of user micheller1077
4 reviews
1 helpful vote
December 25th, 2020

Always wonderful especially the waffle cones. Great choices any kind of. Cakes. Yummy since I was a little girl.

Thumbnail of user kelliel8
3 reviews
4 helpful votes
August 18th, 2022
Verified purchase

I would give 0 stars if possible. I ordered an ice cream cake for my son's birthday on the baskinrobbins.com website. The order was for pick up three days later and was assigned to their Lake Worth, FL location. Received an order confirmation and my credit card was charged $46. I arrived at the location on the designated day to pick it up and it had not been made. No discount was offered, I was told to choose a pre-made cake from the case. They had a very limited supply. Suffice to say, I ended up with a cake I didn't want, in a terrible color and drove 45 min out of my way to get it. Very angry and have disputed the charge with my card company. I would be VERY wary of ordering ANYTHING from the Baskinrobbins website.

Tip for consumers:
If you need a specialty cake, I would order directly at the store and confirm the day before.

Service
Value
Quality
Thumbnail of user hih15
4 reviews
100 helpful votes
August 26th, 2019

The ice cream is pretty good here. My only critic is that I feel as though some of their ice creams are mixed with other flavours. Could just be from the one location. It's affordable and tasty.

Thumbnail of user katherines1188
1 review
0 helpful votes
August 12th, 2023

They never have hot fudge and are usually out of quarts involving popular choices. There scoops are skimpy and their service is slow. The only reason why I go is their ice cream is better than Sonic and I loved them in the sixties.

Tip for consumers:
I think they steal the fudge and popular flavors. Who runs out of vanilla and chocolate fudge all the time? Especially a famous ice cream chain.

Products used:
Ice cream Sundae and quart

Thumbnail of user dominiquem56
7 reviews
0 helpful votes
January 6th, 2024

The flavor of the childhood, innit? Exactly.
I love their ice cream back in the days and always all the time we were waling with my parents, I begged them to come over this joint to have a tasty chocolate chip ice cream. It's worth noting that other flavors are delicious, too. I have tried many of them, but unfortunately nowadays I am not interested in the ice cream much.
In very rare cases I eat it.

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