Beadaholique has a rating of 2.5 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beadaholique most frequently mention customer service, and business days problems. Beadaholique ranks 25th among Beads sites.
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After many years of making jewelry, I gave it up for awhile so when I decided to return there were a lot more online stores to choose from, I am placing my 3rd order this month, their prices are great, shipping within a few days and they always have coupons plus they have a lot of videos to watch for newcomers and returning beaders! I would highly recommend them as I am rebuilding my beading supplies :)
My 16 year old daughter ordered a ring insert from this company. She received a notice that it was delivered 5 days ago. Still nothing. The company does not respond either. Don't do business with companies with bad customer service. At least respond!
After many years of making jewelry, I gave it up for awhile so when I decided to return there were a lot more online stores to choose from, I am placing my 3rd order this month, their prices are great, shipping within a few days and they always have coupons plus they have a lot of videos to watch for newcomers and returning beaders! I would highly recommend them as I am rebuilding my beading supplies :)
Products used:
leather and silk cord, beads, findings and wire.
My 16 year old daughter ordered a ring insert from this company. She received a notice that it was delivered 5 days ago. Still nothing. The company does not respond either. Don't do business with companies with bad customer service. At least respond!
Tip for consumers:
Never received the product. Not sure what happened, or why they won’t respond.
Products used:
Never got anything.
Beadaholique used to answer their phones but no longer does. Maybe they'll call you back. They also used to offer 15 to 20% discounts for larger orders ($250 plus) but no more. If you are looking to order larger quantities of items, you should look elsewhere. Or if you are looking for good customer service, you should also look elsewhere. I've been a customer for over 4 years, but am now looking elsewhere.
I placed my order on 5 February 2021 and received it on 12 February 2021 and that was at the free shipping rate. Very impressive. They had a better selection and inventory than most bead vendors on the internet. I will definitely continue fulfilling my beading needs and requirements through Beadaholique. Highly recommend this company!
Products used:
So far... the beads and threading.
I was sent my border more than half of the beads were not the size or coloring that I needed or desired so I returned them they told me to put the invoice in with my returning beads but they did not send me an invoice so I added to my box of beads I was returning a piece of paper with my name address and a list of all the beads I was returning 36 items they refunded me for one strand of beads they are thieves they are Liars do not do business with this company! Shame on you Beadaholique shame on you!
Products used:
I did keep some strands of beads from my order but two-thirds of my order I returned and received no refund for it whatsoever they are thieves and Liars do not do business with this company
I have been buying from beadaholique for the past few years and have always been happy with my items. I recently got an item that was defective and was really impressed by how quickly they sent a replacement! Within 3 days after calling I had a replacement and it was in perfect condition! Standard shipping can take up to a week sometimes, but at least it's free. My biggest Pro Tip is to give them a call if you have any questions, they responded faster over the phone than email.
Tip for consumers:
give customer service a call instead of email
Products used:
beading loom, crystal beads, seed beads, cord
Canadian buyers beware. This place is NOT WORTH it. Aside from the exchange rate, shipping takes forever- I waited 18 days, and was NOT told duty taxes would be extra. Now I am stuck with additional charges and have to put myself at risk during a covid-19 pandemic to go pay for my parcel at the post office. Nothing but inconvenience and hassle buying from the company. Never again!
When I place items in my shopping cart without checking out I get a quick reminder email. When I place and pay for an order, the shipping label is printed immediately but the order is not shipped for several days. It does not take three days to ship a small order. Today is day four and my order is still unfulfilled. I paid for expedited shipping of three business days as shown on their website but they don't tell you on that page that it will take three business days to get the order out it's ridiculous. No one answers the phone when you call. I am beyond frustrated.
Tip for consumers:
Go to Aunties Beads or Fire Mountain Beads
Products used:
Various beads and findings.
Small hiccup with delivery but everyone is experiencing delayed deliveries right now... the service department was very helpful, responsive, and answered all my questions. Thank you! Can't wait til my next project!
I´l made a purchase on July 26 and on August 3 it showed that I was still in the United States. For this they told me they would refund the money, which they supposedly did on September 24, but after 15 days I have not received the refund. Asendia, which is the international carrier, does not respond, and now PayPal, which is supposedly the one that made the refund, either. What kind of companies does BEADAHOLIQUE outsource, since none of them know anything about anything. Beadaholique just say they did everything they could do
It felt like my order took a while, I know that's not their fault. I was a bit upset I received a damaged package and my Polybags half of them damaged. I felt like I lost money. I did however decide to give them a call. I spoke to a very nice gentleman. He apologized for my Polybags arriving damaged and requested a replacement right away. They are very solid, high-quality bags. My customers are happy as well. Not like other places. Thanks, Beadaholique.
Tip for consumers:
They'll help you out if you have any questions!
Products used:
Polybags and beads.
I'm new to beading and came to Beadaholique through their many YouTube videos. Still I had some kind of newbie questions and needed product recommendations. When I got on chat Glady's was very sweet and helpful. I must have kept her for 30 minutes but she gave me all the information I needed to buy what I required for my simple project. Very nice people there.
Tip for consumers:
I thought the customer service was excellent and I had a great experience
Products used:
Stretch Magic cord, czech beads in assorted colors 6/0 and 8/0.
I bought 93 dollars from this website in SIC of january and today is 7 of february and i not receive anything, my last emails nobody answer, they said to wait until tomorrow 8 of february to consider my items lost, im waiting to get my money back but nobody is speaking to me.
Many of these sites unprofessionally will not sign you back u p for their newsletter or service if you unsubscribe for a while. Do these people never have illness or get busy? Oh, I know! They think they are the only website out there, while there are 500 just like them. I have never ordered because of the crappy reviews they get. They don't seem to care.
Over the past several years, I have occasionally bought from Beadaholic and never have had any issues with service or delays! As a beading teacher, I also recommend the company to my students. All mail moves slowly these days, so we must all be patient!
Products used:
beading thread, beading pads, beading needles and probably some beads!
I was hesitant at first to do business with them due to all the negative reviews I read on here. However, they had an item I absolutely needed that I couldn't find anywhere else so I took the chance. So far no problems. My order came within 6 days of ordering and I'm all the way here in Hawaii so I was surprised how quick it arrived. It usually takes me longer than that to receive items I order from the mainland. Overall a positive experience and I will probably do business with them again. I just hope I don't have a negative experience the next time.
I order from beadaholique a lot and have never had a problem with anything! Their products are great and always arrived in a timely manner. The only time I had a problem was very recently, one of my packages got lost in transit during the process of me moving. I emailed asking what I could do and right away they were willing to re-ship my order! They were so sweet and understanding. I will definitely continue to buy from them.
This company is not answering their phone during business hours! I have sent three emails and have received one canned email that my order is on its way. The shipping company has no proof that the order has ever shipped. Since they won't answer their phone or emails I don't know how to get my money back. This company sucks!
I've picked up things from this wonderful establishment on numerous occasions I've always been completely satisfied.
This company has the slowest shipping time of any company I've used. In my eyes, that equates to crappy customer service. If you use the free shipping, you will not receive your order for at least 10 days. Sometimes I'd have 2 or 3 orders open at once, since I ordered once a week from them.
Now I've taken my business elsewhere. Firemountaingems.com, Riogrande.com, shipwreckbeads.com, jewelrysupply.com, all have better customer service than these fools.
I ordered some beads and some findings. I received not the same with the picture beads ( incorrect ones) also got damaged some beads. And I found missing item.
I finally got refund about missing item and damaged beads. BUT they wouldn't have sent the item if I hadn't asked.
I really love their selection of products. I have ordered from beadaholique.com a couple of times and there was never once a package is missing or any problem with the item. The only complaint I may have is that this site is very popular, so items sold out very fast and you have to wait a long time before they are restocked again. But other than that this is an excellent place to shop for jewelry supplies.
Have shopped at Beadaholique a couple times now. Always receive my order within the same week ordered and have never had any kind of problem in getting exactly what I ordered all pack very securely in a bubble mailer. Love there beads. If you are looking for Czech fire polished beads or Swarovski, they have them at very good prices.
O opened up a chat with Analeya and she answered all my questions. I bought the items I needed for my project and received everything just a few days later, from across the country. Great!
I like this site so much, I can find my items more easier, and they have great price. I love to buy their beads for my handmade craft, but I can't find the glass beads I'm looking for, so I ordered from other websites. I will continue your site for my bookmark.
Beadaholique is an online jewelry beading supply seller that has been serving all types of jewelers since 1999. Enjoy our wide variety of jewelry supplies.
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