Beauty Brands

From the moment you walk into the Beauty Brands in Shiloh, Illinois, your greeted with a smile. The past three months, I've been blown away by the fantastic customer service. Amy in the salon is truly been a blessing. She listens, provides 5 STAR service, and goes above and beyond to make sure all clients are taken care of. I highly recommend Amy in the Salon for any cut, color, or style.

I have spent over $600.00 in services and products for the past two months at Beauty Brands. I returned some products (not used). I am on day six now of not receiving my credit. They are now saying, it is up to my bank. My bank does not see a credit at all. They lie, say it was already processed, and you can't get a hold of anyone in customer service.

Pay cash only if you purchase anything. These are young girls at checkout that know nothing at all.

Went to local store and shopped clearance isle after getting a brow wax. First, they did not charge me correct price for wax and did not give me the discount they were running on clearance items. Returned to store and order rang a second time. Staff was rude. They then double charged me on a $60 product. Called store later and was told nobody knew what to do and GM would call following day. Never received call. This is theft in my opinion. And my eyebrows are completely botched.

Immediately and most dependably, and I am truly content with it. I will prescribe you to be extraordinary and astonishing.

I ordered three sets of shampoos and conditioners during the annual liter sale. I was disappointed to receive my package and the product had spilled out all inside the box on all 6 of my liter containers.

Very poor quality. The size is not standard. I was shocked. Also my phone received spam messages every day since I placed my order. Finally I found there are hundreds of this kind of fashion shops online especially on Facebook and Instagram, they are all provided beautiful products but from unknown companies. My order was shipped from mainland China. Careful check customer reviews before you buy! I pay what I learned!

This company needs to step up their mailing services. I ordered on July 2, it's July 19 and I still haven't received it, let alone an update on when it will arrive. I purposely order well in advance because I know how slow they are, but the wait time is now beyond ridiculous. I'm down to fumes on what I ordered. While I appreciate and use their "take 10" program, the discount isn't worth it any more. I'll pay more, but I can buy my products from another retailer minutes from my home. Come on people!

I purchased products that did not work out. Their policy is to return items.

My return was on my debit card. It has been more than three days to return the money to my account. This is the second time.

It's not my bank. I had a return at Family Dollar that was returned instantly. Pay in cash only to avoid the long wait for a credit back to your card.

I placed an order online during their liter sale and mistakenly selected the wrong conditioners. They won't update your order same day or any day at all. Very inconvenient! Now I have to wait to get the product and return it. Their sale will end by then won't have time to reorder. Can't even cancel the order and reorder it. I love their liter sales but this experience ruined it for me!

I placed an order in mid-June and it is now July 11 and I still have not received my order. The tracking number just shows that a label has been created...and it has been that way since June 29. I tried emailing customer service and I have not received a response. Then, I called customer service and I got an automated message telling me they weren't available and there was no option to leave a message for a call back! To top it off, I received a partial refund from PayPal because they said one of the items was no longer available. Still wondering what's going on with the rest of my order! I do not recommend ordering anything from them online. I've had an ok experience going into one of their stores.

Purchased 3 bottles of large joico conditioner. Received 3 travel size bottles. Contacted customer service, no help at all. Terrible customer service. Dispute in progress

1st time ordering and very satisfied with everything I ordered especially the 16 piece fall beauty anniversary bag for 2023 and nice size samples for blonde colored hair. Will definitely order again, if you sign up for email they send coupons.

This company is absolutely terrible. They actually changed my order and sent me the wrong conditioner. After I complained they refused to refund my $180 purchase.

I ordered a bottle of La Prairie facial cream for $164 almost a month ago, I has never received anything even though the order confirmation says "within 7 days". I emailed them at the address posted on their website *******@buybeautybrands.com, I never got a reply. I called them at the number they posted on the website *******654, the call never went through. I also sent a message on its online chat room, the message never went through. No one is working online either. BBB is a total scam!

This is neither a legitimate web site nor vendor. Received confirmation of my order. Never received product. Indicated that my shipment could be tracked by an a app ARRIVE. Bogus claim. I attempted to follow up with the Beauty Brand's published email and published contact telephone number. No responses. Avoid doing business with this illegitimate concernsI I fear they are crooked and that I have been duped.

3 calls with messages left, email sent and urgent text message sent. Still no response after 2 days. I guess they don't want the business. Had an issue with trying to place an order. No one will respond to assist. Frustrating!

Dear Beauty Brands, I am not a robot! I ordered 2 Litres of Joico JoiFULL Volumizing Shampoo JOI 33.8oz and received them approximately 5 to 6 days later in Texas. I had no issues with the process I got spooked after reading this website and almost cancelled the order but I decided to wait it out. I want to Thank the Company for fulfilling their end of the bargain. Thanks

Beauty brand's customer service sucks! There is no way to reach anyone - I have not received an item I ordered -
Reached several times and no resolution

Business practices in questionable/illegal practices including bait and switch tactics.
I tried repeatedly to contact customer service to no avail. I was lied to multiple times and then asked to pay increased prices if I wanted to receive the items I had ordered (and paid for). They do not answer phone calls only send to voicemail and email questions may receive a reply but not actually address concerns/questions. I am reporting them to the Attorney General to hopefully help others not have the same hassle I have had to deal with.

I order a Clarins body cream 3 weeks ago for my sister's birthday. Nothing arrived, it keeps showing as shipped. No one answers the phone. The tracking app is another scam wanting a lot of information from you before telling you it shows as shipped. I wish I read the reviews before I ordered. I am going to work with my credit card company to see if they can credit me.

I was hesitant to order from Beauty Brands after reading numerous negative reviews. I did place
An order and my experience was the opposite! All correct items were delivered in the time frame
Indicated and all liter bottles of shampoo and conditioner were taped at the top to prevent spillage.
I am extremely happy with the whole experience. Thank you Beauty Brands!

I placed an order on July 18th my order didn't even ship until July 26th. Of course they use the slowest shipping possible. Now it is just circling around me. Shipped out 7 1/2 hours from me. It's now August 2nd and it's still just traveling around. On July 31st it got within 2 hours of me and then reversed and headed back south and is now back to being 6 hours away. Lesson learned, I could have drove 25 min into town and bought the same exact thing for a little more. Next time I will. First and last time purchasing from Beauty Brands

I ordered a product over a month ago and havent received anything. Same thing as other reviews received an email confirming my order but no way to track as the email suggested. I've made contact through email and phone... no response. I'm going to report this company. This is horrible I"ve never experienced fleeing duped online ever. Lesson learned.