BirthdayExpress

Pinata came head smashed on side the pieces ripped off. It was so small the bag of candy was bigger. Didnt come with the stick or the eye cover you pay for and they want you to pay for return shipping cost! Such a bad purchase. Go to party city or even walmart dont purchase from this company

I ordered a piñata with the decoration, arrived two days before my son's birthday completely destroyed because they put it in a smaller box, obviously to save money, when I called to make the return they only accepted the piñata and I had to pay the returnt is the worst company, do not order anything with those people

You have to pay to ship product back and do not get refunded for shipping costs. There are restocking fees on certain items and they are very particular about what items are returnable at all. For example, unopened package of cupcake toppers, wrapped and sealed in plastic, can't be returned because as the customer service rep said, "they are edible." They are Gold Foiled paper decorations glued to toothpicks... not sure who would eat those. Anyway, they have great products but you must be sure that you want and need everything you order and that it will definetely get to you in time, or else your stuck with it.

Ordered stuff from them since May and I still don't get a refund. FedEx failed to ship my stuff per contacting Birthday Express they promised to ship my stuff again by June 22 and they did not re -delivered my items eventhough I contacted them many times letting them know hiw FedEx had fail to deliver. More than 7-10 business days later and still no refund, no birthday supplies, and no help from a give $#*! company that has lied to me all along.

If you expect to receive quality customer service look for a different company to order your party decor from. I made an order and decided to go a different route tried canceling order within 24 hrs and was told once order is placed I am all pretty much SOL and if I wanted to I could pay 39 dollars for return shipping when I already paid 39 dollars to ship it and the item was 22 dollars so I guess your supposed to just take a loss. Pretty much if you order from them it's a loose loose situation I gave them one star but would prefer to give them no stars.

I ordered a banner for my daughter and daughters friend birthday party. They sent me someone else's banner instead. I notified customer service beginning of the week and was told another shipment would be sent in time for the birthday party. I was lied to about the delivery date with no firm of consideration for the company's mess up. If you want a guarantee for a party I don't not recommend this company at all

Ordered, emailed confirm & no product! 30 days later, no refund. Large company, keeps your money. SAD

I have bought from these guys several times. They short ship constantly and don't respond to customer emails. Have had to file complaints with my bank and stop ordering. This company shouldn't be in business. Horrible service and doesn't ship what customers pay for.

Does no respond to emails when asked a question about one of their products, phone number does not work, terrible way to run a company, they deserve to fail. Been buying from this company for several years but as of today... not any more.

I ordered a centerpiece for a birthday party, but was sent a small, blue gift bag, instead. I reached out to the company, but never received a response. DO NOT order anything from this company. They take your money, send you the wrong item, and never respond to your inquiries!

I was worried about all the reviews i read here but i had already ordered. To my surprise my order arrived on time in very good condition and everything just as i ordered. I am delighted and happy i had a very good experience with them.

Can't lick broken lollipops and no one will respond to me. Stay far away because if you ever want customer service, it's not here. I have attached a couple pictures and pictures, doesn't show all that were broken but I took a picture of enough to show what they look like.

I used birthday express for years. Pretty typical cheap, cute party supplies. Usually an item or two comes in broken but I never worried about it before. This last order several items came in broken. I emailed them and got a response but no action. I sent pictures of the damages- no response. I have emailed them several times since checking in- no response. Not impressed! Their customer service sucks! That is all.

I ordered items for my grandson's first birthday. I paid $10 extra to have items sent faster. I called when they did not arrive at promised date. They said they had mistakenly shipped it regular mail and it wouldn't arrive before party. They promised to refund my $10 and send shipping labels when items arrived for free shipping. Now they say refund will take 5-10 business days and shipping labels take 24 hours before emailed. Wow... they collected by money the day I ordered. Very dissatisfied!

Needed help to confirm whether or not an order went through. The male representative refused to help me. And then when I asked if there was another rep that I could speak to, he demanded to know why and proceeded to bully me. Have never seen anything like it in my life. Guess they aren't worried about losing customers. Really, really bad customer service people. I wish I could give NO stars.

They FALSELY ADVERTISE and THE CUSTOMER SERVICE IS EXTREMELY RUDE! I ordered "realistic" cat plushies and the ones they sent were NOT the ones pictured online. (I've attached the photos, first is what they were SUPPOSED to look like, the second are the ones I got) There was no disclaimer; no message saying the items may look different than pictured. The ones they sent were cheaply made from the Oriental Trading Company! I called and they sent me the wrong cats AGAIN! At this point, my daughter's birthday party is RUINED! The nasty, rude customer service supervisor, Jo Dean, refused to refund my money, refused to connect me to a higher supervisor, and insisted she would not lose her job over her attitude. BOTTOM LINE: A LOUSY COMPANY WITH TERRIBLE, RUDE CUSTOMER SERVICE! DON'T WASTE YOUR TIME OR MONEY! JUST GO TO PARTY CITY!

I attempted to order party supplies for my sons third birthday. Two weeks in advance. I never received my order. They proceeded to tell me my money would be refunded and it never was. This company sucks!

First off, they have two different websites with different names, which I didn't realize until after I ordered from both sites because one of the sites was out of stock of a few items that I needed for my kids birthdays. I paid for two day shipping on both orders. One of the orders says it won't be delivered until four days after when it's supposed to be delivered and the other order still hasn't even shipped and they're both supposed to be delivered today. I've emailed and emailed them trying to get someone to help me, with no response from EITHER website. So now I'm out of $60, half of which was spent just for shipping AND MY ITEMS WONT EVEN BE DELIVERED ON TIME, and I won't have some of the most important things I needed for my kids parties.

Horrible, horrible experience. I placed an order on their website, and they charged me multiple times for the same order and took ALL the money out of my bank account. I called them and the first person I talked to said there is only one charge and had no idea how to do her job. She advised I call my bank. I called my bank, and they said there definitely were charges, gave me authorization numbers for the charges and said there is nothing they can do until the charges are completed and I dispute the charges.

So I called Birthday Express again and kept hearing "sorry for the inconvenience" as if taking all my money away without my authorization is an "inconvenience." Finally, I talked to someone that could find the charges. They are refunding the many extra charges but it will take up to 5 days before I get my money back. I can't put gas in my car or go to the grocery store today to buy food for my son and they said "sorry for the inconvenience" and gave me 20% off my actual order as if that somehow makes this all better.

Run away. I will never use them ever again.

Ordered October 1 with a guaranteed delivery date of October 9. It is October 20 and I still do not have the items I ordered. After a long wait to get a hold of someone, they said they don't know where my stuff is or how to to get it to me in time. They supposedly will refund my money within 48 hours. DO NOT ORDER FROM THEM. All other reviews are right with the negative reviews. Just wish I had checked out their reviews before ordering.

I placed my order with them on Oct 6 with guaranteed delivery by the 13th. I also ordered some things from Oriental Trading the same day. By Friday I had received shipping confirmation from Oriental Trading but not Birthday Express. On Saturday, I called their customer service and they confirmed that it had not shipped but was scheduled to be on the truck and sent out that day (10/10). By Sunday morning I had shipping confirmation but the tracking number was not found. Checked Monday, still nothing so I called back and she said it was picked up Monday as UPS didnt pick up from them on Saturday but they upgraded my shipping to overnight. I received my package on Tuesday as guaranteed, but there were items missing. Called Wed and they replaced them no questions asked and guaranteed them to be shipped in time for my party. The next day (Thurs) I had not received a shipping confirmation so I called back and they said that it had not shipped but they were sending it overnight and it would be to me by Friday (I told them my party was on Friday). My replacement items did arrive on Friday but around 6p.

Long story short, I will not order from them again. While their customer service folks were helpful and did follow through on their action items, the stress of having to constantly follow-up was more than it was worth. My advice is that if you do order from them, follow-up every other day until you have a tracking number. Each time I called customer service it was a bit of a wait, but there is an option for them to call you back which I utilized so that I wasn't left holding the phone for an extended period of time.

This company really needs to review their warehouse management/shipping processes because their current process is simply not working. I only gave them 2 stars because the customer service reps that I spoke with were very friendly and helpful.

This has been the worst experience in a long time. We placed an order for our kids first birthday couple of weeks before the event. I should admit they did send all the stuff in time but just to the wrong address. I have been contacting their customer support since the last 1 week but they just respond with the same phrase "Someone's gonna contact you soon". They have no idea who is gonna contact, when or what the next step is.

It has been an embarrassment as we are stuck here 2 days before the event and none of the stuffs we ordered is with us and now we have to go look around stores to find a replacement for such a major event.

Order from them at your own risk and if you have some money to waste!

I was a bit hesitant on choosing them due to some of the negative reviews, but the prices were great and I thought I would give them a try. My order arrived on time (earlier than expected actually) and all items were in great shape and accounted for. I saved over $20 going with Birthday Express and my overall experience was great.