BistroMD

Just like any diet plan, if you really stick with it I can pretty much guarentee it will work. What works for me is that the food here tastes really good.

Ordered their keto flex program - every single meal they sent had at least 40 g of carbs…I reached out to CS and their response was basically "too bad". I tried to salvage what I could from the meals, but the food is simply inedible. The meats were tough and stringy, good luck actually chewing that, and the veggies were soggy and bland. There was a pizza that looked awful and a suspiciously looking mystery meatloaf. In the end, $100 in the thrash. Awful company who doesn't stand behind their crappy product. If these meals are "chef-made", I weep for the future of the food industry.

I cancelled my plan, and I got a confirmation email, but they sent me another box more than one week later. When I called customer service, they said that their mistake was my fault and that they would not give me a refund. I instructed them to take my card off file, but I am still getting emails about my "menu." I lost $180, and there's nothing I can do about it.

You're welcome for the donation, BistoMD!

I was a customer of Bistro MD and successfully lost weight. The food is great and the service is awesome. However in the last two weeks the company has disappeared-nobody answers their phone, on hold for many minutes. Emails are not returned or responded to. The website if broken and I can't cancel my account. Have to cancel my credit card payments due to their non-responsiveness. They have ghosted me and others for a couple weeks. Unless they reappear do not sign up now.

The food tastes ok, But appear to be made with some quality ingredients. I would probably still use the service if I didn't feel customer service is so apathetic.

The meal delivery started arriving later and later. Of course bistro md doesn't take responsibility for late shipping but blame it on the shipper fedex. My gf uses Jenny Craig and fedex manages to get her deliveries here every week on the same days of the week.

My last delivery had 12 items subbed out of 20. Some of the meals were duplicated I wasn't happy because there is now time involved sorting and assigning meals. Time used that the service is supposed to free up. Not to mention, their own websites says you should eat meals in order as the menu to ensure proper nutrition. It is hard to follow a menu that is wrong.

Customer service is good at excuses and terrible at listening. It is also interesting to note that any review posted on their site has to be approved and uploaded by their own employees...

Super gross. Don't do it. I tried the first entree which was a Mac and cheese and it was disgusting. The second entree I tried was the beef stroganoff and the broccoli was mushy and the meat tasteless so I only ate the pasta. Maybe people lose weight on it because they don't eat everything! And now I'm stuck with a lot more entrees in my freezer which I'm sure are also sub-par.

The BistroMD Heart Healthy program is low fat and low sodium only. Every meal has fish, chicken, turkey, bison, or pork, with the exception of 2 tofu recipes, in this plan.
A Mediterranean diet, often recommended by cardiologists for heart patients, recommends fish and poultry weekly, which I would consider not more than about 3-5 meals, as it is not in the Daily category. It considers red meats (including pork) only monthly.
With the Heart Healthy program from Bistro MD, you will have meat in every single lunch and dinner meal, except that occasional tofu. This amounts to 14 meals a WEEK of meat, far more than recommended by most cardiologists.
There are NO vegetarian meals available.
Most of the breakfasts have eggs, which are also in the weekly category for Mediterranean diets, not daily.
Basically the BistroMD diet is a modified Keto diet, as I was told by them.
Also, the meals are quite large, and I found myself forcing down the meals. Their recommendation was to split it up into 2, and eat the rest 2 hours later. They have 3 meals and 2 snacks, each about 2 hours apart. That would mean eating 6 times a day, which is a LOT!
There is a Facebook "support" group, but they will remove any post that garners too much negative talking, so do not expect to be able to get support from others in the group for an issue you are having. They want you to contact them instead, which I did. In 3 calls, none of them had any real knowledge of what eating heart healthy really was, and considered their low sodium and low fat diet a heart healthy one. In my opinion, that's a normal healthy diet, and not tailored to what anyone needing a heart healthy program should have.
You can tailor your program to only have lunch and dinner, no snacks, etc. But you will still have meat in every one.
In the 4 weeks that I was able to choose from, the recipe choices did not change, there were no additional new recipes.
They do source good products. The meals tasted pretty good, but I had given 5 stars to only one breakfast and one dinner/lunch. There is a lot of eggplant in the vegetables, probably because it is a cheap source of protein.
I stopped the program after not even finishing one week, and just received my second week today on a Saturday, as I had to order pretty far out. They cancelled my third week (that was already on order) and refunded it.
I did loose 2 lbs in the first week, not uncommon for me when doing any kind of mindful eating.
I have requested receipts. I will attach once they send me one. I have not received any for the two shipments they sent. There is no way to access one on my online account with them.
They did not answer the phones today on a Saturday at 2:00C/3:00ET. There was a message that said I called outside of normal business hours. They are supposed to be available 9:00-6:00ET on Saturdays. I left a message and no call back as of 4:00C/5:00ET.
My shipment today had a duplicate of one meal, so was missing one of my other choices.
Just some FYI's so you know it will not be smooth sailing with this company.

Customer service is horrible. I put in my meals and they they sent the wrong order, I ended up getting food that I didn't want or order. They wouldn't work with me at all to reship the meals that I ordered. Wouldn't allow me to return the food that I didn't order. They offered me a 25% refund for the inconvenience... This is the second time I've had issues with the customer service and receiving meals that I did not order. When you pay $200 for a meal service, you'd think they'd work with you when they mess up on their side.

Diet is one of the best ways to lose weight. This site just makes it easier. The food is delicious and there are various plan to choose from, also at your convenient.
I highly recommend this.

Nasty microwave dinners sent hot and not cold. Meat was still pink. This place is trying to make people sick!

Bistro MD is one of the more expensive meal delivery programs, so you might expect they would match their product and service to their price point in the marketplace. Wrong! They have the worst possible service process. The people on the phone are nice, but completely helpless. I ordered my first box on 8/8 and it was finally delivered on 8/18. What is supposed to be frozen food packed in dry ice was nothing short of a hot mess. The entire box had to be thrown out. I have called only to be on hold for 20+ minutes. I was promised a replacement box and subsequent orders to be on schedule. Today is 8/23, still nothing and my credit card has been charged nearly $300.

I tried it for a week (10 lunch/dinners). One plastic tray was broken with black plastic shards in the food. The food actually tastes pretty good - but I have felt narsty each of five days after eating it. At the risk of being graphic but operating under a philosophy of "this has been my actual experience" - I've had gastrointestinal issues this week including gas, abdominal discomfort, and unpleasant changes in my bowel habits and, honestly, the products. I honestly feel unwell this past week. Certainly I have not controlled for all possibilities or done a randomized control trial; so there may be other explanations for my discomfort and sickly feeling. I canceled my subscription after one week - got a confirmation on the website indicating that my last box of "food" would be this week. I then got *another* charge for the following week. I emailed customer service and they indicated that they had no record of my previous cancellation. So, I'm stuck with this week's box of nasty food I don't want and, even though I canceled my subscription on the website, I got the bonus of paying for yet another week of nasty food that I just cannot eat. I will say their dry ice keeps the food cold and the cardboard sleeves on the meals are sturdy. Those are the only two positives I can come up with.

I've tried bistromd a few times for around a month at a time. Two separate times they sent me completely different meals than what I ordered. The first time I was doing five days of three meals with two snacks a day and 16 of my 25 items were wrong. At this time they apologized and said they'd credit my account for the amount that was wrong. They never do. This time when I started it up again with the same plan I got ONE meal and THREE snacks correctly and everything else was wrong, including a ton of seafood, which made me feel like they were just using me to get rid of unpopular meals that have been sitting around. I contacted customer service asking to be refunded and they said I did not make changes in time for the deadline (which is NOT true as the dates the meals were said to be planned for was this week in question), but I have no proof and they are refusing to refund me. Its very frustrating because this plan has helped me lose weight and I would continue it if I didn't feel like I was throwing around $170 a week on meals I won't eat. This company made me feel like they don't care about me, just the bottom line, by sending me unpopular meals they need to get rid of just to make a ton of money off of me. It's not worth it. Don't use this company!

I was impressed with the ad for Bistro Md. The food looked great in the pictures, and it was backed by dietitians and you could lose weight. I was excited. The ordering process was easy. No problem with that. I received my meals, it was nicely packed. Received it on Friday and started on Monday. The breakfast meal, lunch and dinner was horribly tasting. The texture was weird, like a thickener was added. I felt the same of the ones I tried. I could finish not one of the meals, I threw out the rest. Oh! I forgot to mention that I was billed a couple of days after my first for the second delivery. I cancelled. No issue with that. Seems like the meals are prepared with meat fillers, artificial eggs and thickener. I really had high Hope for this meal delivery, needless to say, I was quite disappointed

The Hidden Truth Behind Bistro MD's Misleading Marketing, Supply and Demand Issues, Poor Communication with Its Subscribers, and Frequent Meal Distribution Errors.

I joined Bistro MD initially because I was sold on their concept of a healthy food plan with oversight from a dietician. I was also impressed with the beautiful photos of meals and snacks provided on their website.

I thought that as a subscriber to the Bistro MD program that a dietician would be responsible for creating a food plan for me each week, and that they would make sure that I was receiving a wide variety of breakfasts, lunch and dinner entrees and snacks. However, after receiving similar Bistro MD menus for several consecutive weeks, it occurred to me that this may not be the case, and I became increasingly frustrated and disappointed with Bistro MD.

The shipments of frozen meals that I received from Bistro MD each week contained primarily egg breakfasts, chicken-based entrees for lunch and dinner and meat jerky snacks. Some weeks even included multiples of the same meals. The quality and taste of the meals and snacks that I received from Bistro MD varied widely. Most of the breakfasts were good, however only 50 percent of the entrees and snacks that I received from Bistro MD were decent and the other 50 percent were either of poor quality and taste or inedible. After a few disappointing weeks with Bistro MD, I began to lose interest in the Bistro MD program and repetitive weekly menus.

I contacted Bistro MD customer service by phone to inform them of my situation, and they told me that they were experiencing supply and demand issues, particularly from their Nevada based food distribution center, which apparently delivers Bistro MD meals to the state of California where I live. The Bistro MD staff encouraged me to modify my weekly menu manually to ensure that I would receive the breakfasts, lunch and dinner entrees and snacks that I desired. So, I carefully modified my weekly menu with the help from Bistro MD staff, and I felt very excited knowing that I would finally be receiving a diverse range of meals and snacks of my choice from Bistro MD the following week. During my phone call with Bistro MD staff, they assured me that my weekly menu substitutions would be honored (which is an option that they claim to offer to subscribers) and that I would receive the meals and snacks that I selected with my shipment the following week. It is important to note here that none of the meal and snack substitutions that I selected in my account on the Bistro MD website indicated that they were "out of stock".

However, the meals and snacks that I received the following week from Bistro MD were a BIG disappointment. My Bistro MD box contained mostly meals and snacks that I did not select, and it was once again filled with primarily egg breakfasts, chicken-based entrees for lunch and dinner, meat jerky snacks, and only a small percentage of the meals and snacks that I selected for the week. There was also no explanation provided by Bistro MD as to why I did not receive the meals and snacks that I selected. I found this to be unacceptable and infuriating! It also made me wonder why I was continuing to pay a premium for mediocre and repetitive weekly menus from Bistro MD that contained meals that I did not select or even like. Did Bistro MD expect me to continue to subscribe to their program and receive and accept whatever meals and snacks they decided to send to me each week regardless of my meal and snack selections? I wonder.

I contacted Bistro MD again this week to register another complaint about the shipment of random meals and snacks that I received from Bistro MD that were not the meals and snacks that I selected. I spoke with a supervisor from Bistro MD, and they informed me that other meals and snacks were sent to me due to low inventory, and that there was nothing they could do to resolve their supply and demand issue. They also claimed that the supply and demand issue was a recent issue that they had not experienced before. The Bistro staffer the I spoke with informed me that they would forward my complaint to their corporate office, and that they could not guarantee that anything would change in the future.

Based on the reviews I have read from other Bistro MD subscribers; it appears that Bistro MD's supply and demand issue has in fact been an issue for a long time. Moreover, it appears that there are other issues as well that are contributing to so many dissatisfied Bistro MD customers including misleading marketing, poor communication with Bistro MD subscribers, and frequent Bistro MD meal distribution errors.

Based on my experience with Bistro MD, I recommend that you avoid Bistro MD and look for other more reputable and reliable food programs. I hope that the information I have provided is helpful to you, and I wish you all the best on your journey to healthy eating and good health.

UPDATE: After 4 days, several emails and phone calls, I was called back by Kimberly in management at bistroMD. She was very nice and sorry there was hair in my food. Kimberly refunded the money for the entire shipment of food that had hair in it, not just the one meal. She offered me a one week reduced rate inducement to return, unfortunately, I have lost confidence and I have to protect husband (on chemo) and myself.

Four of us joined this program together and we just quit after 6 weeks due to bad food, bad deliveries, and bad responses to our issues culminating in me finding HAIR IN MY FOOD. UGH. I took pictures, gave the code numbers on the cardboard sleeve of the meal and sent my problem off to customer service and the dietitian. The tepid response I received was a standard email-- "Sorry for the hair, we're taking off $10 for the cost of the meal which should show up in several days on your account." I never heard from the dietician. (I have saved the hair and the sleeve as DNA evidence that the hair was not mine or anyone else's but a bistroMD employee.)

If I was the owner and heard that protocol was broken and someone had gotten hair in the food, I would have been apoplectic. I would have called the customer personally to express my horror that their food had been tainted. But no call. The next day I called and spoke to someone -- expressing MY horror at finding hair imbedded in my mashed sweet potatoes and then the tepid response to it. The guy on the phone said he would have management call me. Four days have passed and no one from bistroMD has called me. They obviously do not care. I have a freezer full of food that I don't want to eat but I am out a lot of money. I'm disgusted in every way. (The 4 of us quit. I told the guy they want referrals-- I asked him what he thought I was going to say now?)

Other issues? The first 2-3 weeks of the diet you have to order food without any knowledge of what it tastes like or what you might like. You're at the mercy of the dietician's choices. I noticed the 3 people I joined with were offered food choices I was not offered. I wrote and asked and was told everyone is different. I wrote back and said I understand that but we were all on the same diet so... Then I notice that 70 meals have been removed from my list of choices-- I called this time (waited forever on hold) and spoke with someone who said that 70 meals had inadvertently been removed from my list and will be put back. I said I was upset and wanted to talk with someone because I had limited menu choices and felt deprived (and obviously, I didn't remove the food from the list because I wouldn't even know how or what to do with that as I had not eaten any of the food yet.) Nothing happened to address me going 3 weeks without food choices and being plagued with food I could barely choke down. All that was said was, "Well- it's all straightened out now. Sorry for the inconvenience." If the person I had originally asked about the problem had looked into it rather than send a rote reply of "everyone is different" the problem would have been discovered and resolved sooner.

Then there were issues of the few foods we liked and wanted to order that weren't offered or available. My husband wrote 3 times without response. Finally on the 4th email he got a response: "Sorry! Food runs out that is popular, so, order right away when your menu comes out." Even in doing that-- there were still choices that were never available.

There were deliveries that never came. There were mix-ups in orders and the wrong food sent. Hey-- I get nothing is perfect this side of heaven-- but when customer service doesn't help-- what's the point? There's absolutely no concern for the consumer. Saying "sorry" without actually doing anything or expressing concern in a real way besides a standard email is not service.

Oh-- and their self help group on FaceBook? They delete anything they don't like. Not a free society on there. I was canceled and deleted immediately. (And while a member-- I saw posts deleted, and people saying their posts were deleted.) If they paid as much attention to their customers as they do trolling their FaceBook page to censor it-- maybe I wouldn't have to write a poor review.

DO NOT USE THIS PLAN. I am trying to help you.

Food is ok. Guys beware! I ended up being charged $278 with obligation to eat 2 weeks of food I didn't like in the first place! You can't dispute this with a bank as they point you to terms and conditions (that you suppose to read when you buy food). When you make a purchase it's actually a subscription and you will be charged unless you cancel.
I build apps for living and companies like BistroMD that try so hard to make a purchase decision for the customer would inevitably go away unless they shift the attitude.

The food is horrible and their shipping policy doesn't work at all.
I ordered my first delivery and it wasn't delivered until Monday of the following week. I tried the food and didn't like it at all. On the same day, Monday, I went to my on-line account and cancelled my account.
On Tuesday I received an email saying my net shipment was in pre-shipment status. The tracking number had been created by FedEx but it had not been shipped.
I called them and the operator told me that because it was done on-line I couldn't cancel but that if I had called in person I could have cancelled it. How in the world was I supposed to know that?
Now I am going to be stuck with 20 meals that are inedible.

I definitely would not recommend this company.

They were awful. I went on to cancel 3 consecutive weeks since I knew I would be out of town and they said I only clicked 2. I should've taken a screen-shot and advise all of you to do so if you already have an account with them. When I called, the guy on the phone said, I checked and you only did 2 weeks off, not 3. I explained how I was positive I did 3 since I'm not at home this week. He didn't say anything else. Just repeated the same nonsense back to me. Also, if you live in a big city, their delivery process for me was awful. I offered to meet the delivery at a depot or come get it from the guy when he was downstairs of my apartment and instead they just threw it haphazardly in my apt. Lobby. Highly disappointed with the customer service from this company and am embarrassed I feel for their fake friendly website. BUYER BEWARE!

If I could leave fewer than 1 star I would definitely. My boyfriend and I were so excited about Bistro MD, we thought this would help us achieve our goal of eating better and healthier. I read online about the dietician and all the help that you were to receive from this site. However, when we ate the first dinner we both took two bites, looked at each other and knee we could not finish the meal. We couldn't make out if the side was potato or what is was but it DID NOT taste nor have the consistency of potato. The food (including the one lunch I tried) had NO FLAVOR at all. I have eaten at places for those on a special diet and this wasn't even close to any taste I have ever experienced (not in a good way). This was beyond disappointing and neither of us would ever recommend this to anyone (even those we don't like) to try. STAY CLEAR!

so far our experience has been great! The breakfasts are yummy & even though I have fewer choices due to my sig other preferences, so far my entrees are delicious. I never go hungry & even with the offered snacks, I've lost weight. Not having to cook or meal plan beyond a quick review of each week's menu, so far this is the easiest weight loss program I've ever tried. Granted, I also work out, but a little exercise goes a long way when you eat healthy.

Pratos lindos pra quem está fazendo dieta e muito convidativo o site e bem simplificado qualquer um pode ter acesso

I am a single senior woman looking for healthy food I don't have to prepare. I am also tired of having to buy larger quantities of product than I need in order to make my meal. Bistro MD is perfect. I ordered 5 meals, breakfast and dinner. The very first thing I noticed when I served up my very first Bistro MD meal was the size of it's portions. The turkey in that meal was real and the slices were thick. That first meal filled me up for hours, and each of the next ones did too. I believe most of Bistro MD meals are as good as you would get in a restaurant at two to three times the cost. My only objection, and it's a big one, is that the packaging is awful to get rid of. There is the heavy grade cardboard box, the dry ice, and various unidentifiable materials. I don't think anything can be done to change the packaging because the dry ice is how the meals come fully frozen. Overall, this is a great meal program.