BladeHQ

I have been doing business with Blade HQ for a few months. During that time I have purchased 10 knives. In this instance I was returning a knife and exchanging it for another. I was also using credits though my Blade Club membership (which I highly recommend). Needless to say it was a fairly complicated transaction. Melissa handled everything like a true professional with kindness and great understanding. She was fantastic in every way! She and Blade HQ provide exceptional customer service and an incredible knife shopping experience in every way.

I checked out other knife sites and BladeHQ is the best. The prices are lower or equal to other sites, they have a huge variety of knives to choose from, fast delivery and their videos are enjoyable to watch and informative too! Also, Kim in customer service is professional, answers my questions and is a pleasure to deal with. I highly recommend using BladeHQ. For all of your knives and accessories.

Timely support. Blade hq for me is the 1 stop shopping due to its customer service. That is if they carry the knife I like to have.

Yes I had a problem with one of the knives i bought, And I spoke to Hannah about the problem she was very polite and under stude my concerns 😟 she sent me a return label to send the knife back and I am waiting for my account to be credited. So I was very pleased and purchased another knife so am sure I will have better luck with this one. Thank you Blade H.Q. P.S.THANK YOU Hannah very much.

I had an issue with an order being shipped late. Meaning I received my 2nd order that I put in 1 week before the 1st one was ordered. I just emailed my concern and customer service apologized and shipped it out. FYI it was the same exact knife. I respect that things happen. Not mad at all, they emailed me and handled it. Looking forward to give this Christmas gift to my friend. Great customer service and product. 5 star operation!

My friend and colleague is stepping down from an assignment we shared.
He is a Scout Leader and I thought... Dessert Warrior Mora!
I ordered the knife with inscription and there was a minor glitch. Likely on my end!
Lisa Q. Contacted me and quickly squared it away.
Regrettably, I no longer take for granted good service.
However, my service experience with BladeHQ was excellent.
Thank you Lisa, I appreciate what you did for me.

Zach A and Aaron from logistics are a great help! These guys went above and beyond to help me get my order situated. I would highly recommend blade HQ and their staff anytime.

I completely understand it was right in the middle of the holidays, had I received a shipping notice I would not have stressed out so much. But again considering the holidays, you shipped it pretty fast. I did receive everything and how beautiful the knives are and how well they are made. I will be ordering again absolutely.

Brooke took my case and provided exemplary customer service skills!
Not only did she resolve my canceled order in a timely fashion by also communicating to me that she received my communication and successfully took care of resolving it, she also is making sure that I receive expedited shipping on my updated pre-order!
What more can you ask for, that she already has taken care of! BladeHQ, please recognize Brooke H. For going above and beyond my expectations! Kudos to Brooke!

I've procured many a knife from this company and haven't been disappointed yet. I had an issue with one Balisong that had a chipped tip and an OTF stuck in a state of purgatory. I got an email and a phone call that same day offering a shipping label and refund/store credit. Blade HQ/Grindworks does it right. The products they select to make available are all sweet pocket(or belt) candy& super handy. I've wanted an actual OTF since childhood, thankfully these guys made that a reality. Cheers

I had not done enough research on some knives and ordered them anyway from BladeHQ. Once I got the knives they weren't what I expected. I reached out to customer service and without any questions set a return label. Kim was amazing in helping me knowing I was the one that screwed up! Love these guys and will be doing more future business.

I had a very positive experience interacting with the BladeHQ team. I appreciated the prompt and courteous response to my inquiry about the availability of the Chris Reeve Large Sebenza 31 Exclusive Knife. While I understand that the manufacturer does not provide specific restock dates, the information about the last availability date was helpful. This level of customer service enhances my confidence in shopping with BladeHQ and encourages me to continue supporting your business in the future. Thank you for your attentive and professional service.

Was having trouble getting onto the account login...but Zach A took care of the issue and along with the assistance was very nice about it. Personable, not just all business, which I like and appreciate. Always makes for a better experience in a purchase when you get great customer service like this. Thanks Zach.

Blade HQ is a great concept that is completely failing when it comes to actually purchasing something from the website. I get a blank screen when I try to access my account or purchase a knife. I have contacted them about this multiple times, and their suggestions are drastically lacking i.e. Use a private browser, clear the cache etc of which none of these suggestions work. I am left to use Blade HQ for promotions but am required to make my purchases elsewhere.

The customer service I received from Brooke H. Was timely and she answered all of the questions I had. Overall it was very easy to ask a question and actually get a response the 1st time and I didn't have to wait a week or send multiple emails. I would highly recommend Blade HQ and I will continue to do business here as I actually felt like more than just a person buying a knife. Thanks again Brooke you were very helpful.

I've been using BladeHQ for all my blade needs and obsession for that last 10 years or more. Reasons:
1. Their descriptions give you all the info you need unlike other sites that tell you what they think will sell.
2. Customer Service is great. The very few times I've needed them, they were courteous, knowledgeable and prompt.
3. Their prices are competitive and usually lower than the rest.
When people ask where I look for knives, BladeHQ is what I tell them.
Dano

Sent them a query about my order, they got right back with me an answer. Everything seems good

I had been thinking about a new knife for a while and looked at the multitudes of offerings from BladeHQ. Honestly, there were too many to choose from! But after watching several of the videos on the website, I landed on a Microtec OTF. Super quick ordering process and several days later, my knife arrived at my door. I am thrilled with the product and the customer service provided by the company.

Returning a product I buy is never an activity I relish. And with some companies I'm almost convinced not to return an item simply because their customer service and relations are so poor. While BladeHQ doesn't always make their return policy the easiest to follow... their customer service is solid and always helps alleviate your concerns. Overall was a pleasant experience.

Excellent service. Prompt shipping. Good pricing. Great selection. I have owned a Benchmade Fact (manual) since they were first introduced. The Auto Fact has very nice fit and finish but not enough different from the manual version to keep in my collection.

Great experience with Blade HQ. Hannah was very helpful and answered all my questions picked up a great knife.

BladeHQ is one of those companies that makes you WANT to purchase from them. I've spent a lot of money with them over the years and they have never once disappointed me. Their prices are fair, they keep their shelves stocked, they get purchases out the door quick, and their customer service is top notch. I've never had a bad experience with BladeHQ and I will continue to gladly support them as a customer! Special shout-out to Kim F of their customer support team. I recently had a question that she helped me with. And for the sake of time, I will just say that she went way above and beyond helping me and really went the extra mile to help me find the answer I was looking for.

I ordered a knife and the transaction went smooth as you'd expect but I received the wrong item by mistake (though with the correct engraving I requested). When I reached out to customer service to provide photos of what I received and explain the situation they gave me a full refund of my order and told me to just keep the item since it was engraved. This is how customer service should be done. I'm about to re-order through them now and will certainly be a repeat customer in the future.