• BlendJet

BlendJet

Overview

BlendJet has a rating of 3.23 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. BlendJet ranks 56th among Electronics sites.

  • Service
    2
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
See all photos
How would you rate BlendJet?
Top Positive Review

“Product recall”

Sharon C.
4/3/24

I had put a negative review about Blend Jet not long ago, however, Blend Jet got back to me and solved the problem.

Top Critical Review

“Broken / faulty product, no full refund”

Carla S.
6/28/23

Sadly, an extremely disappointing product and overall service. First, if you are abroad, note you will have to pay custom duties - so when your product is delivered, be prepared to pay taxes most likely if you're outside of the US. Second, the "free shipment" is misleading and false, I still had to pay for a road fee by Fedex. I initially received a broken jar, as seen in the photo. Blendjet agreed to refund me the Fedex road fee (since it's a shipment cost) as well as send me a new replacement product. Before it was sent to me, I was ensured that I would not have to pay taxes a second time in addition to the extra Fedex fee. I was told "don't worry, you won't, it's free". As suspected though, I had to: Fedex showed up and I had to fork up $16 upfront in order to receive my replacement. However Blendjet agreed to refund me for both those fees since they promised that I would not have to pay anything for a replacement. Unfortunately, the 2nd product delivered also had issues and the jar would not close properly (so basically it also doesn't work). By this point, I requested Blendjet to just take everything back (everything still had its original packaging), give me a refund so I can move on (as I started a meal program that required a blender by a specific date and I had to proceed and buy a new one from another supplier). Meanwhile, nearly a month later, I am stuck with 2 products, 1 broken and 1 that doesn't work yet without a full refund. The money that Blendjet reimbursed me for previously (the road fee for the first order + taxes / road fee for the supposed "FREE" replacement) have now been deducted from my total order refund. There is a missing balance of $24 on my ($65) order that Blendjet should be refunding me but refuses to do so. If I add the taxes that I paid for from the first delivery, I've basically paid $32 on an order of $65 for something that will end up in the garbage since it cannot be used. Total waste of money, time and energy. It is truly unfortunate as I shop A LOT online (both on amazon and directly with suppliers locally in Canada and internationally), and this is the first time I've ever faced such an issue with a return / refund. Note: I did not want to post this review, but after numerous back and forth emails and no flexibility from Blendjet to get a proper and satisfactory refund, I've decided to share my experience.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user sharonc64
5 reviews
21 helpful votes
April 3rd, 2024

I had put a negative review about Blend Jet not long ago, however, Blend Jet got back to me and solved the problem.

Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Sharon,

Thank you for reaching out and for your feedback. I'm so sorry for any frustration the recall process has caused, as I assure you, that's not our intention. Our only intention is to do what we can to ensure anyone who has a BlendJet that's impacted by the recall receives a free upgraded replacement base kit.

BlendJet is conducting a voluntary recall in partnership with the U.S. Consumer Product Safety Commission (CPSC). We have created specialty replacement base kits for this purpose, and we are manufacturing the base kits and rigorously testing them to ensure complete safety before shipping them out to all affected parties. We apologize for any inconvenience and assure you we are working as quickly as possible to replace your recalled unit. You can learn more at our help center here: https://blendjet.gorgias.help/en-US/how-long-will-it-take-for-me-to-receive-my-replacement-base-and--matching-lid-381941

With that being said, understanding you need your BlendJet sooner, if you reach out to support@blendjet.com and mention this review, a member of our reviews team would love to take a look to see what we can do to help get you back up and blending again. Hope you're having a great day and I'll be looking forward to hearing from you to assist you further.

Kind regards,
The BlendJet Team

Thumbnail of user carlas654
1 review
0 helpful votes
June 28th, 2023

Sadly, an extremely disappointing product and overall service. First, if you are abroad, note you will have to pay custom duties - so when your product is delivered, be prepared to pay taxes most likely if you're outside of the US. Second, the "free shipment" is misleading and false, I still had to pay for a road fee by Fedex. I initially received a broken jar, as seen in the photo. Blendjet agreed to refund me the Fedex road fee (since it's a shipment cost) as well as send me a new replacement product. Before it was sent to me, I was ensured that I would not have to pay taxes a second time in addition to the extra Fedex fee. I was told "don't worry, you won't, it's free". As suspected though, I had to: Fedex showed up and I had to fork up $16 upfront in order to receive my replacement. However Blendjet agreed to refund me for both those fees since they promised that I would not have to pay anything for a replacement. Unfortunately, the 2nd product delivered also had issues and the jar would not close properly (so basically it also doesn't work). By this point, I requested Blendjet to just take everything back (everything still had its original packaging), give me a refund so I can move on (as I started a meal program that required a blender by a specific date and I had to proceed and buy a new one from another supplier). Meanwhile, nearly a month later, I am stuck with 2 products, 1 broken and 1 that doesn't work yet without a full refund. The money that Blendjet reimbursed me for previously (the road fee for the first order + taxes / road fee for the supposed "FREE" replacement) have now been deducted from my total order refund. There is a missing balance of $24 on my ($65) order that Blendjet should be refunding me but refuses to do so. If I add the taxes that I paid for from the first delivery, I've basically paid $32 on an order of $65 for something that will end up in the garbage since it cannot be used. Total waste of money, time and energy. It is truly unfortunate as I shop A LOT online (both on amazon and directly with suppliers locally in Canada and internationally), and this is the first time I've ever faced such an issue with a return / refund. Note: I did not want to post this review, but after numerous back and forth emails and no flexibility from Blendjet to get a proper and satisfactory refund, I've decided to share my experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Carla,

Than you for stopping by and sharing. We're so sorry to hear of your experience up to now but we're here to help. If you reach out to support@blendjet.com and reference this review, you'll be directed to our reviews team to assist you.

Or, if you have an email address, we'd be happy to reach out to you directly.

We hope to hear from you soon to assist you further.

Kind Regards,
The BlendJet Team

Thumbnail of user tianam23
Lisa C.
1 review
1 helpful vote
July 17th, 2020

As a person who drinks a lot of fruit juices, this device helped me so so much. The best thing about blendjet is that you need not connect it to the power to make it work and the fact that it's rechargable. I usually take this everywhere I go because it's light too

Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Lisa,

Yay! Tha'ts such wonderful and exciting news! We truly appreciate you taking the time to stop by and share your love for your new BlendJet, that's we live for.

Happy Blending!
The BlendJet Team

Thumbnail of user odelyau
1 review
0 helpful votes
September 16th, 2023

So, I bought tow blenders, I started using 1st and after few month it stopped working, couldn't be charged, it seems the reason is corrosion at the charging point, then I started to use the second one. Same problem after only few month, I use it only in summer for cold shakes.
Costumer service was very polite, but not very helpful, they gave me 20% off which is not solved my problem but I took the offer, and now my shipment got lost, not in my country, it got stuck somewhere in the US rout.
There were more issues, but I'm too tiered of mention all of them. The only positive thing I have to say the blades are strong, and when it did worked. It did a good job, unfortunately not for long.

Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Odelya,

Thank you for stopping and for sharing. Though your original BlendJet was a bit outside of warranty, I'm super happy to see our wonderful support team was able to help with a discount code to assist with the purchase of a replacement order. And, looking at your replacement order, I do see where it was lost in transit, and you were provided a full refund for the lost order yesterday. You should see the refund posted back to your original payment method within 3-5 business days.

While I know this experience has been disappointing, I do hope that you'll give us another chance in the future. When you do, please reach out and we'll be more than happy to reactivate the 20% off discount code that was used for your lost order. Or, if needing it sooner, a member of our reviews team will be reaching out to touch base and assist you further.

We hope to hear from you and hope you're having the best day.

Kind Regards,
The BlendJet Team

Thumbnail of user raes90
4 reviews
0 helpful votes
January 26th, 2024

I was disappointed I had always wanted a blendjet I saw all good reviews when I finally got one I was extremely upset I had ice cream in the blender and small amount of frozen fruit it would not blend

Products used:
The blendjet blender

Value
Quality
Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Rae,

Thank you for stopping by and for sharing. We're so sorry to hear your BlendJet seems to struggle with frozen fruit but we're here to help.

If you reach out to support@blendjet.com and reference this review, a member of our reviews team will be more than happy to take a look to see what may be happening and how we can help. We have all kinds of tips and tricks to help you get that smoothie you're looking for.

Hope to hear from you soon to assist you further.

Kind Regards,
The BlendJet Team

Thumbnail of user christophers2081
3 reviews
1 helpful vote
March 15th, 2023
Verified purchase

I recently bought a Blend Jet blender to use for making protein shakes and smoothies. I really like the unit and it does a fairly good job mixing.

When I purchased the unit, I clicked on the 3 year warranty for like $9 or something. You have a choice of 1yr, 2yr and 3 yr. I thought this was an extension of the original warranty as there is not really any explanation on the site as to warranty length.

When I received my unit, I didn't get anything in regards to my 3yr warranty. I contacted the company and asked about it. They told me that I had not purchased a warranty and that since I had already received the unit, I could not add a warranty to it.

When I enquired about the original warranty, I was told only 30 days. What? You are selling a product that costs $50 and you ONLY warranty the product for 30 days? Great way to stand behind your product there Blend Jet.

I have read numerous reviews on the Blend Jet that at around the 6 month mark, the unit will stop functioning. I'm hoping for the best here. If mine goes out, I WILL NOT be buying another Blend Jet. I will get a cheaper unit off of Amazon where you can pick up a comparable one for around $20 - $25 and in reading their reviews, they last about as long as the Blend Jet does.

You can do better than this Blend Jet. Maybe take some of that advertising revenue and offer at least a 1 year warranty on your product. 30 days? Get real! It just shows you really have no faith in the product you promote and sell.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissad2067
The BlendJet Team -. – BlendJet Rep

Hi Christopher,

Oh no! We're so sorry to hear your BlendJet doesn't seem to be blending properly but we'd love to help. If you reach out to support@blendjet.com and reference this review, we'd be happy to take a look to see what we can do to help get you back to blending again.

If easier, we'd be happy to reach out to you directly. What's a good email address to use to reach out to you?

Hope to hear from you soon to assist you further.

Kind Regards,
The BlendJet Team

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Thumbnail of user melissad2067
The BlendJet Team -.
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