BandM

I would like to inform about the appalling service I got at BM Stores at Unit 7A, Imperial Retail Park, Bristol BS13 7TJ on 08/06/22.

I wanted to buy an Tower Air fryer £99 which showed limited availability online. I tried calling the shop on *******563 to check the stock, which didn't give me an option to check, so had to drive all the way to shop to find not even single unit left!

Whilst I was there it was still showing "Limited Availability" online. Jade from customer service said "Our site is rubbish!" so I request to speak with Store manager. I had to wait around 10 minutes when Ms Deb Stobbs arrived who just said "I can only apologise and from next year you'll be able to order online" She asked me to ring Chris Robinson (Store Manager) to which I said "You are giving me an FAKE OPTION here- We cant reach anybody on that given number!

I'm absolutely GUTTED with their service!

1) They didn't gave me an option to check stock over the phone!

2) They didn't gave me an option to RESERVE/BUY it ONLINE and then pick it from the shop!

3) I had to waste my PETROL driving 24 miles to and fro NOT to mention the RISING PRICE OF PETROL!

It has definitely left a very BAD FEELING about their "Website & Customer Service"

They definitely need to improve their service as I'm one of their UNHAPPY CUSTOMER!

Bought a chest of drawers as a flat-pack; not so long later the drawers collapsed, and would not fit back in place, I was forced to put matches behind the rail, on one side, for each draw, this worked for while until the draws again collapsed with myself fixing the problem by inserting matches behind the rail on the other side; I can only think that the item was in a damp place, was not properly seasoned, when measured, my place is dry, and still the drawers shrank; the item also came the a central strut for the back snapped, which they replaced.

Recently I checked the side with a ruler to check if the item had buckled or is bowed, and sure enough it has indedd bowed, without amy heavy weight on top pressing down.

Had a horrendous, one staff member that I can only describe as a thug challenged my son to a fight when we complained. We advised management but don't feel they cared. We haven't been in B&M since November and will NEVER step into one of there stores again...

B&M had a good idea. A store that has all the little items in one place, at fair prices... for the most part.
The ones in SW England are AWFUL! Let's start with the queues. More often than not, I walk in the store, see the massive queue at the single open till, then simply turn around and leave. These queues are literally the length of a store aisle. 20-25 people waiting at any given time of day. My time is much more valuable than saving 15p on an item. Where is all the staff? Walk around the store and you'll usually see them chatting with each other or playing on their mobile phones.
Brands... they have many brands, such as Blaupunkt and Eveready, but I seriously doubt they are genuine. For example, Blaupunkt is a German company and the products are made in Germany. B&M has many appliances with the Blaupunkt name on them... but they are made in CHINA. Fake.
If you don't mind standing in queue for 30 minutes to save 15p on a bottle of body wash, then by all means, have at it. As for me, I'll drive down to Tesco, be in and out before you even get half way to the till.