bOnline

Ive been with bonline for a while now and the price has kept rising to 14.95 a month. For redirecting around ten calls a month to my mobile. They offered to reduce it a bit, but i found loads of providers cheaper so im moving. They've stung me with a bill for over a hundred quid to leave. Just be aware that once they have you, leaving is difficult. Im guessing but i suspect ive been put on a new contract at some point and started the clock again. The service is great, but the cost way too high for what im using. I went to fibre, and went with them to retain my old number. Ive even bought phones from them, and i guess theyll be scrap too. Just beware. Leaving is very expensive, like the monthly cost. No win.

EDIT
This afternoon, Nosi from Bonline called me and apologised for the entire thing and waived the invoice. A really understanding person, so I'm much happier now the £114 cancellation fee has been cancelled. I wish I had spoken to her earlier as I'm sure she would have sorted this all out. Anyway - it is always worth chatting to them and if you can get to this lady, things will be much smoother.

The company has resolved the issue - I'm still not very happy that it took so long to get a real person to help me. I was being overcharged, not switching to a new contract that is more affordable. My advice, get a real person to be your account manager as customer services are really very poor in general.

My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task.

Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment.

A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period.

Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.

I was facing regular interruptions in my broadband and tried 3 companies, no one can fix it.
Joined bOnline couple of months back and now I'm more than happy.
Best Best Best service provider

I recently enrolled with Bonline for my business broadband, and the experience has been far from pleasant, especially considering I've been with them for less than a month. Despite being aware of the 7+ day delay from the promised installation date before signing up, it marked just the start of our challenges.

During the initial week, the broadband functioned adequately, but soon after, persistent issues arose. While a noticeable outage occurred and was eventually resolved, the real ordeal commenced when crucial websites for our business, such as Rightmove and Outlook, became inaccessible. Despite daily attempts to reach Bonline for weeks, the problem remains unresolved.

Bonline dispatched BT engineers on three separate occasions, each time asserting that the issue isn't on their end. According to them, all checks and verifications indicate that the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over ten times, yet the problem persists.

Compounding the frustration, Bonline representatives have, on numerous occasions, abruptly terminated our calls during attempts to resolve the issue. This lack of professional communication only intensifies the challenges faced by my business.

In contemplating canceling the contract to find a more reliable alternative, Bonline's response has been far from understanding. They dismissively insist that the issue doesn't rest with their service and adamantly push for termination fees. Dealing with a company that fails to acknowledge its shortcomings and burdens the customer is disheartening.

Moreover, my office has remained closed for two weeks due to the lack of internet, causing significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my brief experience with them incredibly unpleasant. I strongly caution others to steer clear of Bonline and explore more dependable alternatives for their broadband needs.

After switching from BT to Bonline VOIP over three weeks ago (and spending £100s on Bonline hardware), I'm still waiting for the service to be activated. Bonline have happily been charging for the service for weeks now, but are almost impossible to speak to, both by phone or online. I thought BT was bad. Awful service. Bonline, if you bother to read your reviews, please, please respond!

I feel compelled to share the absolute nightmare I've endured with B online, and my experiences have left me utterly drained and frustrated.

Dealing with B online has become a bi-weekly ritual, and each time, their incompetence manages to surpass any imagination. Despite ongoing issues with my account (number *******), the company has failed to provide any meaningful resolution.

Around two weeks ago, I engaged with a B online representative who promised that creating a new direct debit via a provided link would resolve my issues. To add insult to injury, she assured me that my account would be credited for charges that had mysteriously appeared. Regrettably, the promised resolution never materialised. My invoice remains unpaid, and B online continues to add charges, late fees, and other penalties to my account. Shockingly, I receive links demanding payment of the total fees, including those supposedly rectified.

I explicitly communicated to the representative that I am not responsible for the direct debit cancellation. I believe B online's actions are either a massive mistake or a deliberate scheme to add extra charges. Despite numerous attempts to seek clarification, my inquiries have gone unanswered. Contacting B online on January 15 and the billing department proved futile, as they absurdly insisted that both my bank and I are at fault. Their solution? Re-add the direct debit and pay all the fees, a proposition I naturally rejected. In my desperation, I contacted the Telecommunications Ombudsman, and I am prepared to make my grievances public to warn others about B online's incompetence.

I am drained and have wasted countless hours on futile calls and emails. In light of these circumstances, I demand the immediate termination of any existing contracts with B online. I need time to disentangle myself from this nightmarish situation and return to my previous provider or find a new one. Doing business with B online, especially in my case, has proven to be an exhausting and frustrating endeavour.

I sincerely hope others can learn from my experience and avoid the pitfalls of dealing with B online.

Arben Nezaj
Director of Buildonly Ltd
******* *******

My experience with bOnline had been phenomenal!
The staff is very helpful and kind, before signing up I got all my questions answered and explained very well. Now, after months of being with bOnline, I can say that if you need assistance you will always find a person of the staff ready to help you in a really professional way.
In short, great services and fair prices. I would recommend them to many people in the near future.

This company should not exist no contract written no explanation and notification very bad line service i had to stop google add as i lost a lot of money with I was only receiving missed calls and the line was very crackly you cant hear a thing i had to stop the direct debit and take further action a against their service

I have had the displeasure of using bonline. They refused to cancel my contract with them, refused to cancel my direct debit, then over and double charged me for cancelling, added extra charges. After cancelling my contract, they then came after me claiming default and penalty charges for late payment. They are a banch of criminals. Stay away.

£250 to leave your rubbish service. You know what, have it, Merry Christmas, get out my life. In the small print of a broadband service, you probably can't increase the price 5 times during a contract. But you have, oh please don't leave, you can have it cheaper, then it just goes up and up, sometimes every month. And that's why I'm leaving. Also in the 3 years I've been with yourselves, your service hasn't been very good, switching the router off and on, having to switch my Internet off and use data to get the card reader to work. When you have to put your current broadband supplier in the fill out forms, your not there, your not even in the other providers, you have to put someone else. Rubbish, go with virgin, cheaper, faster, free gift card, fixed rate for 3 year.

A horrible horrible experience with the company.
I needed a contract for 1 month in a hurry as I was going to be away. I called B online spoke to customer service for a good 1 hour back in January that I needed only 1 month contract, they told me fine they could do it and cancel it. First bit was 11 pounds contract as I told them I didn't want to pay a higher amount that was agreed. I only just realised in august that the company Infact has being charging me 16 pounds from Feb through to August. The line was not cancelled and only realised when my bank cancelled the direct debit I was now being. Charged fees. I will continue leaving review as this is not a good experience at all

This is a very bad company in so many ways. They simply don't have the experience, expertise pr customer service to justify any loyalty. Trying to leave they become obstructive, over charge and have no scruples about stopping your direct debit then charging you for defaulting! A horrible company, I would rather have no website than stay with them!

Missold speed, then after 2 years charge nearly £100 to cancel. All in the small print they say as they laugh on the way to the bank.

They charge £49 per line to leave even after the contract has ended. No other company does this.
Signed up to these guys after they made some big promises.
I had 3 lines to transfer. I told them not to transfer one of the lines until the others were fully up and running as it had my current internet on there.
They didn't do that. Started my new internet with fibre being installed nearly a month later. Stuck with ridiculously slow internet that I couldn't work. In the end, had to add more data to my mobile contract as 3g was way faster than the broadband. Was told I would get a call from someone after she spoke to her manager, 2 weeks later still waiting.

Now they suspend your lines over the weekends when they are closed, I believe to cause the most amount of disruption to your business. When they offer compensation it turns out to be a lie as they never pay it (was offered an amazon voucher but never received it)

Do not use them. I cancelled the account and requested the necessary to be done. I was forced to pay for the previous month and up to cancellation date by card. The bonline staff said the direct debit will be cancelled automatically upon cancellation. They knew I was leaving the company on that Friday. The bill was fully paid and surprise surprise on Friday a direct debit was also charged. The following week cancellation team calls me to find out the reason for the cancellation and started arguing when I mentioned I thought this call was about the double charge to the account. He started arguing with me that I should have talked to the cancellation team to avoid this. I called to cancel the account and I expected them to do the necessary to cancel the account not try to blame me for their incompetence and greed!

These are conmen, don't trust, trust pilot! They have let them use designed reviews. Avoid avoid avoid

Never go with bonline they gave me headaches since I take the broadband they give every month different bills amd what they promised they never done highly recommend do not go with bonline otherwise you will get headaches

Very poor app system, half of the time it doesn't work, we keep switching off or reinstall it before it works, a daily occurrence

It took for them over 2 years to put together a website which they simply had to copy from one to another. Customer service unknown by this company, urgency is a word unknown, professionalism is rocket science. They promise the world and if you are lucky then you will not use this company. Staff never respond promptly, always give every excuse imaginable. I am now on the phone I have been on the hold for over 15 minutes and I am number one in the queue. I can imagine how frustrated the last guy in the queue will be. Don't use even if your life depends on it. It's not worth it.

Probably the worst Business Telephone…
Probably the worst Business Telephone Provider in the UK, only join this company if want to Damage your Business, fully Based in South Africa. All the good Reviews are Fabricated by their in-house team in South Africa. This very incompetent company, they will give many many nightmares before you mange to leave them, be aware you've been warned!

We started using bOnline in April 2020 for their VoIP services, and in all my years in business, signing up with bOnline has been one of my biggest regrets.

When the system is 'working', the calls constantly drop and the actual call quality is very poor with the lines constantly sounding like they are fuzzy or really crackly. Calls frequently don't get through to us and sometimes they do get through to the software but it won't let us answer. Sometimes the phone can be ringing and we're all wildly trying to answer across all our devices. Like any business, missing calls is bad for reputation and the bottom line however bOnline just don't seem to care. We are nearly a year down the line in a three year contract and I have asked numerous times to be let out of my contract and to part ways amicably as they genuinely seem unable to deliver a functioning product however this request has never been answered and all they've done for us despite daily issues is grant me a one time £30 credit.

I am the company director and they've left me with a phone line that works maybe 1 hour in every 24 for months now. The last communication I had with one of the support team was on the 13th of January when he said he was on a call right at that moment trying to sort things for me and would be straight back in touch after the call. There has been no update since, and I've emailed three further errors with no response.

I purchased a VoIP system that worked on both desktop and mobile to provide the ability for people to work from home during evening and weekends - bOnline barely works on anyones mobile so I've ended up in the office on the evening and weekends trying to use the desktop to make important calls and I've also had to pay staff overtime to stay in the office late during busy periods.

When we originally got the system we were asking frequently for support from the team to try to get things to work better, but they talked us through the same steps almost every time. Our Wifi and computer systems which operate every other software systems we use with no issue were continually blamed by BOnline. At one point we were told the latest Mac update was to blame and that we had to downgrade our software to continue using bOnline. When we advised we couldn't do this as all other apps would eventually struggle to work with downgraded software the customer representative on the live chat sent us a sad face emoji.

Sometimes, you can get the app to work by deleting it, re downloading it and reactivating your soft phone. This is what bOnline suggest you do every time it stops working. The team can do this multiple times a day between all our phones with varying degrees of success.

I transferred my business from them to another company and this was completed on May 21st but only after a two month battle. I am still receiving invoices for July payable up front. I asked them if they were crooks or just incompetent. I think the reply was "I am not sure".
If you want real hassle there is no better way than to go with this lot.