Boston Proper

I would never order from Boston Proper ever again! My husband ordered several items for me this past Christmas. He usually knows my sizes pretty well. Everything he ordered, I loved and most fit well. However, there were two items which were quite expensive that had to be returned. One was a blouse which I would have loved in a smaller size and one was a dress the was just not me and it was also about 2 sizes too large anyway. So we tried to return online and his order popped up listing everything he ordered including an unpleasant message saying that all of these items below are NOT eligible for return. Every single item was not eligible! It did not even give us the option to exchange for another size or give us a credit for a return. I believe this is fraudulent. Where on their website does it say that items ordered cannot be returned? I have seriously looked and even looked all over their catalogue. I have called their Customer Service Department numerous times and their phone just rings and rings. You can't even leave them a message not that it would probably do any good. I've been fuming upset ever since. So now I am stuck with two items I cannot wear and we are out all this money. I have told all of my friends and relatives of my experience and I don't believe they or I will ever order from this fraudulent company ever again. I think there is a law which states that the company should at the very least have to give a credit to buy something else from them upon a return, but no such thing was offered to me. It's a real shame that this company has gone right down the tubes as I did like their clothes and have ordered from them in the past. But their customer service is horrendous! Don't get stuck! Don't order anything from them!

So frustrated…I had ordered and paid for a present in early December in hopes of assuring delivery on time for Christmas. Boston Proper website said 5-7 days for delivery. The delivery has still not been made on January 2nd. I have called them four times and after half hour sessions with the service department I get the same story. They hired FedEx to deliver to a PO Box which of course FedEx doesn't do. Then they say that FedEx has proof of delivery to a crème colored residence door in a different community.They suggest I call FedEx but of course FedEx was not delivering for me.They work for Boston Proper. I get promised a call back within 48 hours GUARANTEED but no one ever calls back. No delivery, no refund to my credit card and no help what-so-ever. Please don't shop Boston Proper. You can't trust them.

I purchase a sweater full price at 73.00. It went on sale and they will only refund 58.00. On top of that they want 5.00 rerurn postage. Not worth their over priced items and return policies made to cheat their customers

I have been ordering from Boston Proper and haven't had any issues until now. I placed an order and it was sent to my old address after I had called and updated my address with an agent. I spoke to someone who could only say what he has been trained to say. I understand. However, I did speak to a "manager" who basically called me a liar. Very rude. I wasn't asking for any $$ back, I just wanted them to understand what I was saying. Never happened. They just kept telling me that it could not have happened. Because of this treatment, I will never shop at Boston Proper again! Beware

I used to love the clothes I do not like them I found 2 items that I liked pretty sad. Did u fire ur designer? It's all over the place. I will not stop here any longer. Best wishes.

Okay, to be fair, I own 2 Boston Proper items that I love. One was a long skirt and the other is a dress. (Both were from about 5+ years ago) Other than that, I have to say that Boston Proper just strikes me as a store that rich hookers would shop at. Most items are skanky, super expensive, and NOTHING I would wear outside (or inside!) my home. I think I'm more of a Soft Surroundings Outlet person. MUCH more modest and you can find good deals on the outlet site.

Ordered a dress from there on Wednesday eve. And chose 2 day shipping. I wrongly assumed that meant I would get it Friday night. I needed it for Saturday night. NOPE. 2 day shipping to them means the following MONDAY by 8 p.m. "we think". The customer service rep was rude and kept telling me that Monday by 8 pm. was 2 business day shipping. NO! That is 3 business day shipping. I asked for a credit of just the 2 day shipping fee. I did not get it. VERY DISSATISFIED! I will never order from here again. I should have checked this site - found out BOSTON PROPER has a 1 star review. DO NOT ORDER FROM HERE!

I ordered a sweater. Then I realized I would get a better deal waiting for a sale. I tried to cancel the order. They REFUSED to cancel, stating they NEVER cancel!

They are depending on sales only online. When you return items, it is sent via a slow route through the US; It could take over a month to six weeklswhen you use thier return label to get a credit. I guess they like holding on to your money

Clothes are nice, but its women's clothes so the sizing is all over the place. I bought a dress for my wife, but the size was too big.

So we ask for an exchange, not a refund mind you, an
Exchange. They said dress was a clearance item and non-returnable. So, we have a dress too big.

Not a big deal to go to a seamstress, but why buy here if there is a barrier to returns fit?

Terrible.

Boston Proper is unethical with their business practices. I ordered clothing on 3/11/23, received my order on 3/17/23 and returned select items that did not fit on 4/1/23. They owe me a refund of approx $300. Every time I call I'm told it will be processed. I've called 4 times so far and it's the same story. The customer reps lie to me.

This company has major cash flow issues and is harming their customers by not issuing refunds in a timely manner and lying when their customers call to follow up.

Unfortunately, it looks like there are many complaints similar in nature.

I ordered 3 pieces in September, which arrived in a timely manner. However, they were too big. (I haven't ordered from BP in several years, so maybe they've changed manufacturers, but sizing didn't use to be a problem). So I went to bostonproper.com/returns, as was indicated. I completed the exchange info, and was sent to a site with a QR code...all fine. Then, a few hours later, I received an email from BP that I hadn't completed the checkout process. I clicked on the link and it took me to a shopping cart that showed the 3 items in the new size, with discounted prices and a note beneath each price saying something like "exchange". And then I had to pay... which I foolishly did, thinking this new return/ exchange process was so they could ship out the new clothes immediately, then credit my card once they had the return items in hand. Plus they charged 9.95 for shipping this 2nd order (because the discounted prices were JUST low enough to bring the total beneath the free shipping limit). A day later, I called customer service and was told that yes, they were two different orders, and they'd be sending both. I explained that it was their email that implied I still had to order and she looked into it and called me the next day to say the higher- ups refused to change the still-in- transit return-for- exchange to just a return. So I got both packages, no need for two of the same... so returned 3 items, explaining the story and that I absolutely should NOT be charged the 4.95 return fee. I know it seems like a small detail.but seriously, they already charged me 9.95 shipping for something I didn't have to order in the first place. Guess what? Once the return went thru... they charged me the 4.95 return fee. I am done with Boston Proper and their sneaky, fraudulent ways. Ugh!

Ordered the sweater dress and then I saw it went on sale. I called them and they refused to do the adjustment even though I just ordered it and they were still working on processing it. Terrible business ethics! What happened to pleasing the customers. If I could have given them a zero rating I would!

I have shopped off and on on Bostonproper.com for a few years now. They have a very unique selection of fashion. The general feel when you look at the catalogue, with their more mature models, is that it is for 'stepford wives' or 'Beverly Hills housewives', we are talking a lot of exotic prints, inappropriate amount of cleavage, tight-fitting tops etc. It is definitely for 'ladies who lunch', because you would be hard pressed to find anything that is office appropriate in there. A lot of the styles would not look out of place on a 20 year old going clubbing, but would look a bit strange on a 40 year old, like they are trying too hard to look young. Unfortunately, with their pricing and models, I think that is the age group they are targeting.

That said, for a younger clientale, they sometimes have really cute outfits and stylish clothes and their quality and cutting are generally good. The clothes are well made and don't fall apart after a few washes. Once in a while there are inconsistencies in the sizing, but overall they fit fabulously.

They are however more pricey than the regular clothing shops and they seldom have sales and also their shipping charges are extortionate, they start off at $6.95 for purchases up to $25, which is ridiculous, because if you look at how much they charge for their clothes, nobody's shopping cart will be in that category. So if you buy just a couple of stuff, your shipping charges can very easily reach $17-18, which is outrageous given how light the clothes usually are. And if you need to return the items, that is another $7 taken out of your account! With the premium they charge on their clothes, I think it is really outrageous to gouge you on the shipping as well! And that is just for standard ground shipping. My clothes usually take up to 2 weeks to arrive.

Overall I do like a lot of their designs, but would only buy during sales or if something just it a 'must have' for a special occasion, guess I am not in the income level of their targeted clientale haha.

Don't hit clothes here. Cheaply made from China, repackaged in distribution center. Won't help with paycheck stubs, help with PTO, or help with anything. They have 'meetings' for the profit but share none with employees or give customers discount. Clothes are so cheaply made and cheaply purchased then expensively distributed.

Final sale items, no returns. No, thanks! I've been buying from Boston Proper for 20+ years. I've never seen this. $100 for a final sale sweater, $88, $59…these aren't "deals" per se. There's a lot of sale items I'd love to buy and who knows may have kept it all, but no returns and I don't even know how it will fit? That's too risky. You can keep it all. There's other places to purchase from. People work too hard for their money to get caught up in something like that. Consider revising your policy and I'll bite again.

I've been Boston Proper customer 15+ years. The style is very cute and quality is ok, but if you have return ore exchange item it is night mirror. If you got defective item what's happening very often, you have to call them, they will say send it back, no Charge for shipping back. It will take about 3 weeks and they will still charge you for the shipping. You have to call back and spend time to get these money back. After all of it NO MORE Boston Proper! It don't matter how cute this clothing.

This is the worst experience I had with ordering online. And I did not even receive my order yet. The customer service provides you each time with a different answer. There is never a supervisor available to escalate an issue. I was told twice the the supervisor will call me back- the supervisor did not call me. Remove your payment information to avoid issues with them. Their side is set up intentionally the way that it is very easy to accidentally make an order! It will not ask yo to review and confirm.

The styles and materials are passable. But the customer service is crappy. Took over 5 phone calls over a week to get them to accept the fact that one of their garments had a bad size label on it...mainly because it was 38 days after the order.

I've been a beloved customer of Boston Proper for decades. Their clothes were great boutique quality and customer service was wonderful. They closed all their stores and became a mediocre "online only"selling matronly subpar clothes. I've purchased 2 items recently, a dress and a swimsuit. The company has switched to using USPS snail mail instead of UPS and both items were lost in transit. They cancelled both orders requiring me to reorder both items, pay in full AGAIN and wait to hopefully receive my refunds in 3-5 business days. I'm so disappointed in the path this company chose to take and I won't be ordering anything again. Please check out Porter Collective website if you are looking for interesting clothes.

I've been ordering from Boston Proper for a long time and have always been very happy with the quality and design of the garments I've purchased. Some are so unique and pretty - I always get a lot of compliments! I've had only one marginal experience with a "final sale" item that was damaged and, after speaking with customer service, I received a full refund. Have never had a problem with sizing or poor quality. I'm actually very surprised to see all the negative reviews! This has not been my experience at all.

I suspect that their sale items are failed sales. If they have many returns, they just put this item on sale and it's non-returnable, non-refundable. I bought a couple of items on sale (non-refundable) and the quality was horrible, the pattern was sewed crookedly. No one could wear them, the fabric is sewed so crookedly, it looks horrible. But you cannot return them... Just be careful... The quality is very poor for their prices.

I have bought many items and have been very happy until the most recent purchase. Black and white dress, black fabric bled into the white collar, and wouldn't come out even at a dry cleaner. Requested a return, and was told no. Very disappointing.
Buyer beware